ALAN FRANKLIN

8109 Siringo Pass, Austin, TX 78749 | H: 512-944-2392 | alangfranklin@gmail.com

Summary
Technical Support Sales Auditor skilled at resolving complex customer service issues in a
timely manner, up-selling various products and services while using CRM software to meet
customer and technician's needs.

Highlights
Top performing Sales Auditor on the
team several months for audits per
hour statistic.
Top performing Sales Auditor on the
team several months for sales
percentage statistic.
Top performing Sales Auditor on the
team several months for talk times
statistic.

Accomplishments
Helped the newly created Activations Department succeed by processing technician
generated sales leads, installing computer security and cloud software onto the client's
computers while maintaining low call times and high up-selling percentage. Sustained merit
under increased work load during the time frame in which the company had its experimental
Activations Department running.

Experience
Technical Support Sales Auditor
Jul 2013 to Current
teleNetwork - Austin, TX
Using CRM to modify client's accounts while making certain technicians receive the
appropriate amount of units for each sale. Installing computer security and cloud software
on client's computers while attempting to up-sell current products on the account.
Server
Jun 2012 to Apr 2013
Olive Garden - San Antonio, TX
Provided guests full attention and stayed determined to meet every need of management,
co-workers, and guests alike while up-selling items from the menu.
Technical Support Representative
Nov 2007 to Dec 2011
teleNetwork - Austin, Texas
Resolved client's internet connections and computer issues in a timely manner while
providing resolutions to every call.

Education
Business
University of Texas at San Antonio - San Antonio, TX, United States
Continuing education, currently above 70 credit hours.
James Bowie Highschool - Austin, TX
Class of 2008.