Subject - Business Communication

Date of issue 9-9-14

Subject Code-109
Faculty - Ms.Bhawna
Submission Date -14-9-14 Assignment No -1

Q1. The most common forms of communication in business are: telephone; e-mail; letter;
memorandum; fax; face-to face communication. For each of the situations given below, say
which one method of communication is likely to be the most effective in resolving the problem,
and also say why in each case.
(i)

A colleague has failed to turn up at work;

(ii)

An order of goods has arrived from one of your regular suppliers, but is two units
short of the number you ordered;

(iii)

One of your managers at an overseas conference has contacted you to say that she has
left behind in her office all the papers she needs for the conference;

(iv)

You have to introduce your company to ten new clients, all of which are businesses;

(v)

Two of your subordinates have had an argument in the office in front of members of
the public, who are also your customers;

(vi)

The office canteen will be closed for two days because of essential maintenance
work. How will you inform your workforce?

(vii)

One of your suppliers in the same town asks you to clarify urgently the details of
your most recent order;

(viii)

Your company is relocating to new premises. How will you inform your clients?

(ix)

You wish to apply for a promotion that has been advertised in the same organisation;

(x)

One of your subordinates has been off work on five separate occasions within the
previous six weeks.

Q2. Differentiate between

(i)

Oral and Written Communication

(ii)

Verbal and non verbal communication