Introduction to

Organizational Behavior

Learning Objectives
Define organizational behavior (OB)
Identify the primary behavioral disciplines
that contribute to OB
Describe the three goals of OB
Review the challenges and opportunities
for Managers to use OB

Learning Objectives
Explain the key elements in total quality
management (TQM)
Discuss why workforce diversity has
become an important issue in management
Explain how managers and organizations

are dealing with employee ethical dilemmas

Organizational Behavior
Productivity,
Absenteeism,
and Turnover

Job
Satisfaction

The
Organization

Psychology
Sociology

The Study of
Organizational

Social Psychology

Behavior
Anthropology
Political Science

Goals of
Organizational Behavior

Prediction Explanation

Control

Challenges and Opportunities

for OB: A Managerial
Perspective

Improving Quality
and Productivity
Customer
Focus
Continuous
Improvement

Organizational
Improvement

Accurate
Measurement

Employee
Empowerment

Motivation

Improving
People Skills

Communication

Teamwork

Workforce Diversity

The Challenge
of Globalization
Working in
Foreign
Countries

Working with
Multicultural
Diversity

Empowering
the Workforce
Managers
Are Giving
Up Controls

Workers Are
Accepting
Responsibility

Coping with
Temporariness
The Nature
of Work Is
Changing

Organizations
Are Also
Changing

Declining
Employee Loyalty
Workforce
Global
Motivation Competition

Improving
Ethical Behavior
Provide in-house advisers
Create protection mechanisms

Write and distribute codes of ethics

Offer seminars, workshops, and training

Levels of OB Analysis
Individual
Level

Group
Level

Organization
System Level