‘Alexandria University yaa aly Faculty of Engineering dessigh As Production Engineering Department UN) Maaaia aad May , 2010 Tele gle ‘Quality Improvement (07631) TVATT) Bag Game Time allowed: Two hours tele: Gaz 1-a) Six sigma projects follow two main methodologies. What are these two methodologies? State the main phases in each methodology. 2." Total Quality Management is a management approach to long term success through customer satisfaction". State the main reasons to begin TOM implementation from the point of view of management and employee. 3-.a) What are the main categories of Quality Costs? b) Show, with the aid of drawing, the effect of increasing quality (decrease the Yage of non-conformance) on different Quality Cost categories. ¢) Which category has the most effect on the total quality cost? 4- Using only neat sketches to show how can you know that the process is out of control (Signal of special cause variation) in both. a) XY-Rchart. b) Run chart. 5- a) In a certain manufacturing company, quality manager found that the percentage of non-conforming products increased in the last month. ~ Use cause and effect diagram to analyse the main possible causes of this problem. b) What are T-shaped matrix diagram and X-shaped matrix diagram used for? Examiner: arty