Académique Documents
Professionnel Documents
Culture Documents
ON
TRAINING UNDERTAKEN AT
VI Semester
TO
M. D. S. UNIVERSITY AJMER ( RAJ.)
BY
GAGAN PURI
( B. B. A) GOVT. BANGUR COLLEGE
PALI
ACKNOWLEDGEMENT
I, Gagan Puri, B.B.A Student in GOVT.
BANGUR P.G COLLEGE, Pali is highly grateful to all
those who guided me in completing this project.
Gagan Puri(BBA)
PREFACE
I had undergone a practical training
under HDFC BANK, PALI. It was a good exposure for
me to undergo training in such a company to get the
knowledge and experience regarding SAVING &
CURRENT ACCOUNT and recruitment of capable of
C.A.S.A. AGENT.
Conducted at
HDFC BANK
Under the guidance of
Mr. Man Singh
&
Mr. Vinod Sharma
Submitted in partial fulfillment of the requirements of
VI Semester
TO
Acknowledgement i
Preface ii
Chapter 1
Introduction 1
Chapter 2
research
Chapter 4
Chapter 6
6.2 Suggestions 20
Chapter 7
Limitations 20
ANNEXURES 21…22
BIBLIOGRAPHY 23
CHAPTER-1
INTRODUCTION
1.1 THE TOPIC: “OPENING SAVINGS & CURRENT
ACCOUNTS BY MEETING CUSTOMERS”
ORGANIZATION
PROFILE
2. COMPANY HISTORY:
• PROMOTER
• BUSINESS FOCUS
• DISTRIBUTION NETWORK
• MANAGEMENT
• RATING
I. Credit Rating
1. PERSONAL BANKING
- Personal Loans
- Home Loans
- Two Wheeler Loans
- New Car Loans
- Used Car Loans
- Overdraft against Car
- Express Loans
- Loan against Securities
- Loan against Property
- Commercial Vehicle Finance
- Working Capital Finance
- Construction Equipment Finance
- Offers & Deals
- Customer Center
- Mutual Funds
- Insurance
- Bonds
- Financial Planning
- Knowledge Centre
- Equities & Derivatives
- Mudra Gold Bar
D. Forex Services
- Trade Finance
- Travelers’ Cheques
- Foreign Currency Cash
- Foreign Currency Drafts
- Foreign Currency Cheque Deposits
- Foreign Currency Remittances
- Cash to Master
- ForexPlus Card
E. Payment Services
- Net Safe
- Prepaid Refill
- Bill Pay
- Direct Pay
- Visa Money Transfer
- E-Monies Electronic Funds Transfer
- Excise & Service Tax Payment
F. Access Your Bank
- One View
- Insta Alerts
- Mobile Banking
- ATM
- Phone Banking
- Branch Network
G. Cards
I. Customer Centre
- Offers & Deals
- Winners of Contests & Promotions
2. WHOLESALE BANKING
A. Corporate
Funded Services
Non Funded Services
Value Added Services
Internet Banking
Funded Services
Non-Funded Services
Specialized Services
Internet Banking
Banks
Financial Institutions
Mutual Funds
Stock Brokers
2.3. MILESTONES IN THE HISTORY
• 2009
• 2008
Finance Asia Country Awards for 'Best Bank and Best Cash
Achievement 2008 Management Bank'
CNN-IBN 'Indian of the Year
(Business)'
Nasscom IT User Award 2008 'Best IT Adoption in the
Banking Sector'
• 2007
Dun & Bradstreet – American 'Corporate Best Bank' Award
Express Corporate Best Bank
Award 2007
The Bombay Stock Exchange 'Best Corporate Social
and Nasscom Foundation's Responsibility Practice' Award
Business for Social Responsibility
Awards
Outlook Money & NDTV Profit Best Bank Award in the Private
sector category.
The Asian Banker Excellence in Best Retail Bank in India
Retail Financial Services Awards
Asian Banker Our Managing Director Aditya
Puri wins the Leadership
Achievement Award for India
Financial Express Ernst & Young Award Best
Bank Award in the Private
Sector category.
Business Today ‘Best Bank Award’
• 2006
• 2005
2.4. MERGER
· INTEGRITY
· CUSTOMER CENTRIC
· TEAM WORK
· JOY AND SIMPLICITY
CHAPTER – 3
RESEARCH
OBJECTIVES AND
SCOPE OF
RESEARCH
PROJECT
The same problem was with the all other branches of HDFC
Bank even out of the Pali city. The management is
conducting the same research on a big ground while my
contribution is tiny. Though my sample size and
geographical area was defined and confine to a particular
territory but the application of out put from the research
are going to be wide.
CHAPTER-4
RESEARCH
METHODOLOGY
AND
LIMITATIONS
CHAPTER-5
DATA ANALYSIS,
INTERPRETATION
AND
PRESENTATION
TABLE
70
60
50
40 18-23 Years
30 24-29 Years
20 30-35 Years
10 35 Years & above
0
18-23 30-
Years 35Years
Interpretation
From the table and graph above it can be seen that
• 20% respondent’s age are 18 to 23 years.
• 35% respondent’s age are 27 to 29 years.
• 30% respondent’s age are 30 to 35 years.
• 15% respondent’s age are 35 to above years.
Q.2. Marital Status?
TABLE
140
140
120
100
80
Married
60
60 Unmarried
40
20
0
Married Unmarried
Interpretation
TABLE
80
70
60
50
Under graduate
40
Graduate
30
20 Post Graduate
10
0
1st 2nd 3rd
Interpretation
TABLE
140
120
100
20
0
1st 2nd
Interpretation
TABLE
120
100
80
60 Business
40 Profe ssion
20 Service
Interpretation
TABLE
80
0
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr
Interpretation
TABLE
100
80
60 YES
NO
40
20
0
YES NO
Interpretation
From the table and graph above it can be seen that
• 42% respondents are member of a club/gymkhana.
• 58% respondents are not member of a
club/gymkhana.
Interpretation
From the table and graph above it can be seen that
• 25% respondent’s perception about different products
is lucrative.
• 60% respondent’s perception about different products
is not lucrative.
• 15% respondent’s have no idea.
Interpretation
From the table and graph above it can be seen that
• 80% respondents are not interested to open an
account with the bank.
• 5% respondents are interested to open an account
with the bank.
• 15% of the respondents say that they will tell later.
TABLE
120
100
80
60 Yes
No
40
20
0
YES NO
Interpretation
From the table and graph above it can be seen that
• 60% respondents have all the documents which are
required to open an account with the bank.
• 25% respondents do not have all the documents which
are required to open an account with the bank.
Q.11. Are you aware that the bank provides you a free
Demat account if you open a new savings
account with HDFC bank?
TABLE
160
140
120
100
80 Yes
60 No
40
20
0
Yes No
Interpretation
From the table and graph above it can be seen that
• 20% respondents are aware that the bank provides a
free Demat account with new savings account.
• 40% respondents are not aware of it.
Q.12.Are you aware of different terms and conditions which
are very much essential to maintain an account at
HDFC Bank?
TABLE
180
160
140
120
100
Yes
80
No
60
40
20
0
Yes No
Interpretation
From the table and graph above it can be seen that
• 12% respondents are familiar with different terms and
conditions which are very much essential to maintain
account with the bank.
• 88% respondents have no idea about it.
TABLE
120
100
80
60 Yes
No
40
20
0
Yes No
Interpretation
From the table and graph above it can be seen that
• 41% respondents are known about HDFC Bank’s
recruitment policies related to sales executives.
• 59% respondents are not known about HDFC Bank’s
recruitment policies related to sales executives.
CHAPTER-6
CONCLUSIONS
AND
SUGGESTIONS
6.1 CONCLUSIONS:
6.2 SUGGESTIONS:
• The bank should provide life time valid ATM card to all
its customers.
• Minimum balance for savings account should be
reduced from Rs 5000 to Rs 1000, so that people who
are not financially strong enough can maintain their
account properly.
LIMITATIONS
ANNEXURES
1. QUESTIONNAIRE
QUESTIONNAIRE
Dear Sir/Madam,
Name: ………………………………………………………………………
Address: ……………………………………………………………………
Contact No :®………………( O)……………… (M)………………………
City: ………...............Pin: ………………….State: ………………………
2. Education Qualification.
• Undergraduate □
• Graduate □
• Post graduate □
3. Marital Status.
• Married □
• Single □
No. of Children: __________
5. Occupation.
• Business □
• Profession □
• Service □
Date:
BIBLIOGRAPHY
1. BOOKS AUTHORS
• Marketing Management (10th Edition) Philip Kotler
• Research Methodology
2. NEWS PAPERS
• Times of India
• Financial Express
3. WEBSITES
• www.hdfcbank.com
• www.google.com
• www.scribd.com