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Identify
Vision
0 Strategy
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0 Operational Goals

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1. Define what you


should measure

2. Define what you


can measure

7. Implement
corrective action

3. Gather the data


Who? How? When?
Integrity of data?

6. Present and use the


information, assessment
summary, action plans, etc

5. Analyse the data


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According to plan?
Targets met?
Corrective action?

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System? Accuracy?

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