Jessica Marie Hayes

108 S Gala Ct
Bonaire, GA 31005 US
Mobile: 478-536-6794
Day Phone: 478-538-6794
Email: bbhayesmom@yahoo.com
Goal: A permanent, full-time position where I can use my education and extensive work
experience to benefit a progressive, culturally-diverse, and civic-minded organization.

EDUCATION:
Bachelors Degree
Macon State College, Macon, GA
December 2009
Credits Earned: 36 Quarter Hours
Major: History
Associates Degree
Georgia Military College, Warner Robins, GA
March 2006
Credits Earned: 100 Quarter Hours
Major: Education
WORK EXPERIENCE:
Warner Robins Police Department Warner Robins, GA
7/2012 Present
Criminalistics Clerk
Salary: $12.76/hour (40 hrs per week)
Supervisor: Captain John Lanneah (478-929-6907)
Okay to contact this Supervisor: Yes
Duties:
Responsible for managing and overseeing evidence, ordering and procuring supplies &
equipment, and the financial management of funds for the Identification Criminalistics
Division (IDC).
Responsible for maintaining and ordering supplies and equipment for Crime Scene
investigators.
Verify incoming supplies and equipment against purchase order and shipping
documents
Maintain detailed records and documentation of crime scene, autopsy and laboratory
evidence findings and procedures in accordance with local directives and guidelines.
Responsible for ensuring a valid chain of custody and confidentiality is maintained for
all evidence and items at all times.
Organize and maintain files, records, manuals, handbooks, and other related materials

Monitor contract/vendor performance through telephone conversations, analysis of

contractor/vendor compliance with performance standards and delivery schedules
Analyze and resolve issues and problems that could result in the timely delivery of
services
Serve as a point of contract between the laboratory director and outside organizations,
agencies and vendors.
Compile, identify, and analyze changes in budgetary and/or financial policies,
regulations, constraints, objectives, and available funds that affect the accomplishment
of IDC program objectives
Continually analyze and monitor costs of laboratory supplies, training, and
maintenance contracts.
Conduct research, identify, and analyze trends in the use of IDC funds, and
recommend adjustments in program spending to laboratory director.
Compile trial notebooks, assembling jury instructions, and compiling witness and
exhibit lists; and using automated software to produce legal related reports and
documents, including developing tables of contents and indices to briefs.
Receive emergency and non-emergency calls and messages from the public and
respond to them appropriately.
Use time management and multi-tasking tools to meet job requirements and converse
with supervisor, specialists, detectives, investigators and other interested parties on
subjects concerning routine, technical and sensitive information.
Maintain a current calendar of court dates and continuously evaluate the status and
effectiveness of program support in all functional areas to ensure schedules are
followed ensuring all evidence and reports are prepared and ready for presentation in
court.
Ability to work as an effective team member and support mutual goals.
Operate a variety of office equipment and software programs.
Knowledge of various policies and procedures involving the operation and maintenance
of police record system and state and federal laws.
Participate in discussions, meetings, committees or special projects.
Expresses information to individuals or groups effectively, taking into account the
audience and nature of the information); makes clear and convincing oral presentations;
listens to others, attends to nonverbal cues, and responds appropriately.
Attend training courses, conferences, and briefings to increase knowledge of
processes, procedures and issues.
Perry Chiropractic Health Center Perry, GA
6/2010 8/2011
Chiropractic Management Assistant
Salary: $10.00/hour (40 hrs per week)
Supervisor: Dr. Brian Gillis (478-987-9666)
Okay to contact this Supervisor: Yes
Duties:
Assisted office manager in managing insurance and accounts receivable.
Arranged and scheduled medical appointments and determined patients insurance
eligibility by verifying medical insurance coverage and obtaining pre-authorization from
insurance company for services.
Using computer programs entered services provided to patients, verified charges, and

filed patient insurance claims before printing and mailing monthly billing statements to
patients.
Upon receipt of both patient and insurance payments applied payments to patients
account and maintained accurate account balances.
Organized and maintained patient records, extracted needed information, and reviewed
records for completeness, accuracy, and consistency within established guidelines.
Worked with clients and customers to assess their needs, provided information or
assistance, resolve their problems, or satisfy their expectations.
Ability to prepare reports by tracking, assembling and analyzing statistical data.
Participated in strategic planning meetings to improve processes and services using
strategic planning tools and techniques.
Answered telephones, distributed mail, maintained office files/forms, ordered supplies.
Recorded patients responses to treatment, and reported outcome of each treatment to
the doctor.
Assisted in activities such as health fairs where brochures, briefings, and handouts that
I helped write and edit were distributed in an attempt to reach a targeted audience.

REFERENCES:
Williams R. (Rudy) Jones 402 CMXG Shift Superintendent 478-256-4864
Sherry McReynolds Owner - Artistic Monograms and More 478-953-3963
Kathy Opitz Tax Supervisor City of Warner Robins, GA
478-929-1945
Other References Available Upon Request
PROFILE WITH HIGHLIGHTS:
Bachelor Degree
Warm, outgoing personality with ability to work in a culturally diverse environment
Excellent knowledge of clerical and computer skills Word, Excel, Outlook, Access,
Power Point
Dedicated, hard worker and a proven self- starter
Self-motivated, able to set effective priorities to achieve immediate and long-term goals
Ability to recognize and analyze problems and make appropriate recommendations
Ability to communicate clearly, effectively and concisely both verbally and in writing
Skill in gathering, assembling, and analyzing sources of factual information
Skill in developing, programming and planning projects or studies
Strong attention to detail, excellent time management, organizational and
communication skills
Ability to implement new processes and procedures
Ability to work as an effective team member and support mutual goals
Ability to analyze, plan, and adjust work operations to meet program requirements and
objectives within available resources