Receiving / processing

guests reservations

Reservation Clerk

Blocking, documenting
guest reservations

Desk Clerk

Welcoming/ greeting the guest,

opening the door of his vehicle;
unloading the luggage

Doorman / Bellboy

Attending to guest registration

Desk Clerk

Settlement of guests bill

Escorting guest to his room,

carrying his luggage,
explaining room facilities

Front Office Cashier

Bellboy

Updating the room status chart

Desk Clerk

Preparing and updating

guest folio

Desk Clerk

Attending to all service

request of guests,
extending various forms of
assistance like
wake up calls,
delivery of messages, etc.

F.O. / H.K. Staff

Updating guest account,

preparing billing statement

Front Office Cashier

Assisting guests for check out

Bellboy

Bill settlement,
giving clearance for
check out

Front Office Cashier

Thanking the guest,

bidding goodbye

All Staff