Marriott Systems Support
Phone: 240-632-6000
Login/Logoff
FOSSE “Live” Login: Operator
FOSSE Practice Login: Practice
(Note: You must capitalize O or P when
entering these logins, and then enter the rest of
the word in lowercase letters. Also, if you make
a mistake, if the Backspace key does not work
to erase characters, try the Delete key.)
Turn the Caps Lock on before entering your
Clerk Code and Authorization Code, and then
leave Caps Lock on always while using FOSSE.
Common Quick Keys
F1 = Lookup
F4 = End/No Update (will not save)
F10 = End/Update (will save)
F12 = MARSAH Access
Common Navigation
Methods / Keys
Navigation Methods:
Tab = Moves to the next Detail Box
 = Moves to the last field inside a Detail Box
Enter or  = Moves to the next field inside a
Detail Box
Menu Navigation:
  = Move left and right, up and down
through the menus
or
Press the highlighted letter for the menu
option you wish to access.
Checking Availability
To view today’s availability (and the next 3
days:
Guest Home Screen  F8 to access the menus
 Rsrv  Reservations Display  Availability
Display
To view MARSHA availability through MARSHA
k date:
Guest Home Screen  F8 to access the menus
 Rsrv  Reservations Display  MARSHA
Availability Display by Date
Rebuild Arrive and
Alpha Flies
Guest Home Screen  F8 to access the main
menu  Sysmgt  Systems Support 
Rebuild Arrive and Alpha Files
Rev. 2.3.06 FOSSE Quick Reference Guides provided by Marriott Learning Services. Visit us on the Marriott Global Source  Training
Marsha Reservation
Discrepancy Report
Guest Home Screen  F8  Rsrv  Reports 
Marsha Reservation Discrepancy Report
This report can be run two different ways. The
first way is to run all discrepancies. This would
include all reservations that are currently causing
discrepancies, and ones that could cause
discrepancies in the future. The second way is to
run by availability discrepancies only. This will
show reservations that are currently causing
discrepancies.
(Note: This report can be run on demand from
the current date through K-Date. The report will
default out for two weeks. Longer date spans will
take longer time for the report to run.)
(Note: The * will help to denote where the
discrepancy is)
(Note: This report should be run at least once
per day. Once corrections have been made the
discrepany will fall off the report)
(Note: if there are no reservations on this report,
that would indicate that reservations are in
balance and the property should then run the
Marsha Availability Variance Report)
Marsha Availability
Variance Report
X (Note: 00 is the number of nights that matches
Guest Home Screen  F8  Rsrv  Reports 
Marsha Availability Variance Report
This report will show a comparison of room
inventory between FOSSE and MARSHA.
(Note: This report can be run on demand from
the current date through K-Date. The report will
default out for two weeks. Longer date spans will
take longer time for the report t to run.)
(Note: If there are no variance on this report then
the hotels inventory would be in balance)
(Note: Some hotels could intentionally have
inventory imbalances. E.g. over authorizing of
regular room type to force upgrades at the hotel.
You should check with your revenue manager
before making any changes to your inventory
levels.)
Property Interface
Status
X
Guest Home Screen  F8 to access the menus
 Sysmgt  Interfaces  Display Interface
Status
Email: F2 from FOSSE
Making Changes in
Marsha
x
Change Names:
In MARSHA Pull up the reservation by typing ‘
and the confirmation number  Type
CN1LASTNAME/FIRSTNAME (Example
CN1PIERCE/MICHAEL) Press Enter Type
F(your name or MARSHA Code)  Press Enter
 Type EN
Change Bed Types:
In MARSHA Pull up the reservation by typing ‘
and the confirmation number  Type
CG#RTPOOL (Example CG2RTKING)  Press
Enter  Type F(your name or MARSHA Code)
 Press Enter  Type EN
(Note: Pool is the bed type that matches
FOSSE)
Change Arrival Dates:
In MARSHA pull up the reservation by typing ‘
and the confirmation number 
CG#ARDDMMM (Example CG2AR20JUN) 
Press Enter  Type F(your name or MARSHA
Code)  Press Enter  Type EN
(Note: DDMMM is the arrival date that matches
FOSSE)
Change Departure Dates:
In MARSHA Pull up the reservation by typing ‘
and the confirmation number  Type
CG#NN00 (Example CG3NN31)  Press Enter
 Type F(your name or MARSHA Code) 
Press Enter  Type EN
FOSSE)
Change Rate Programs
In MARSHA Pull up the reservation by typing ‘
and the confirmation number  CG#PRprgm
(Example CG1PRREGA)  Press Enter 
F(your name or MARSHA Code)  Press Enter
 Type EN
(Note: # is the first segment of the reservation
displayed in MARSHA)
(Note: prgm is the rate program that matches
MARSHA Interface
Status
Guest Home Screen  F8 to access the menus
 Rsrv  Marsha Functions  Display
Interface Status
(Note: If any status says stopped or logging on
and stay that way for more then a minute the
property should call the support desk)
(Note: The Queue count should always be at
zero or trying to work it self down to zero. If the
queue count continues to grow or does not
decrease, the property should call the support
desk immediately)

Inventory Control
(Same day only)
x AVAILABILITY
Guest Home Screen  F8 to access the main
menus  Rsrv  MARSHA Functions 
Request MARSHA Screen  [I] Inventory
Control
This option will allow the hotel to open or close
the hotels inventory for today’s date only.
Availability Update
Guest Home Screen  F8 to access the main
menus  Rsrv  MARSHA Functions  Room
Type and Availability Updates  [A] Availability
(System Update)
OR
Guest Home Screen  F8 to access the main
menus  Rsrv  MARSHA Functions 
Request MARSHA Screen  [U] Update PMS
System Availability
Sending Reservations
from One System to
Another
To send reservations from MARSHA to FOSSE:
In MARSHA Pull up the reservation by typing ‘
and the MARSHA Confirmation Number 
Type QEG/50 to send the reservation to the Q
50  Press Enter  Type F(your name or
MARSHA Code)  Press Enter  Type EN
This will send the reservation to the Q50 and
from the Q50 it will be sent to FOSSE
To send reservations from FOSSE to MARSHA:
In FOSSE from the Guest Home Screen  F8
to access the menus  Rsrv  MARSHA
Functions  Update Folio MARSHA
Confirmation Number
This is used when information has been
changed in FOSSE and it did not get
communicated up to MARSHA.
In order to use the Updated Function, the
reservation must meet 3 criteria:
1. It must be In House
2. It can not be share with
3. the confirmation number has not
been recycled in MARSHA
(Note: If there is a reservation that is in FOSSE
but not in MARSHA you should walk in a new
room and transfer all of the open charges over
to the new account. This way you have a brand
new confirmation number for the reservation
and it will be transferred over into MARSHA)
Rev. 2.3.06 FOSSE Quick Reference Guides provided by Marriott Learning Services. Visit us on the Marriott Global Source  Training
Online Help:
-Marriott Global Source
-MASH (Marriott
Automated Self Help)
Downloading Rate Comparing FOSSE and
Programs
x MARSHA
Individual Rate Codes:
To see FOSSE Availability:
Guest Home Screen  F8 to access the menus
 Rsrv  Marsha Functions  Room Types and Guest Home Screen  F8 to access the menus
Availability Updates  [V] Update Individual Rate  Rsrv  Reservation Display  Availability
Code (VRPA) Display
(Note: All rate codes must be built in MARSHA To see MARSHA Availability (In FOSSE)
and then downloaded into FOSSE.)
Guest Home Screen  F8 to access the menus
All Rate Codes:  Rsrv  Reservation Display  MARSHA
Availability Display by Date
Guest Home Screen  F8 to access the menus
 Rsrv  Marsha Functions  Room Types and First compare the total number of rooms sold
Availability Updates  [R] Update all Rate Codes from the FOSSE availability screen to the total
(VIR) rooms sold on the MARSHA Availability screen.
If the two totals do not match then compare
(Note: This option should be run periodically each room type on each screen to find out what
especially when rate programs are built by a room type is out of balance.
revenue manager off property.)
(Note: This is not a way to solve balancing
(Note: When deleting rate programs, the rate problems, but is a quick way to see if the hotel
program must be deleted in MARSHA and then is out of balance. The hotel should still run the
the update must be run for it to delete out of balancing reports on a daily basis to make sure
FOSSE) that all reservations are in balance)
Reservation Accuracy
Report
Guest Home Screen  F8 to access the menus
 Rsrv  Reports  Reservation Accuracy
Report
This report will show you any reservations that do
not have sufficient information in the guest detail
box. The report defaults to run for three days.
(Note: Insufficient information in the guest detail
box can cause reservation discrepancy between
MARSHA and FOSSE)
Booking Statistics
Report
Guest Home Screen  F8 to access the menus
 Rsrv  Reports  Booking Statistics Report
This report is a forecasting report for room
revenue and room sold for a period of time.
(Note: This report is similar to the KR/S report in
MARSHA)