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Six Sigma Green Belt Certification Workshop

LECTURE 2: Value of Six Sigma1

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ASQ Body of Knowledge I.A.1

I. Overview: Six Sigma and the Organization
A. Six Sigma and organization goals
1. Value of Six Sigma

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Contributions of Eminent Quality Engineers

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Walter A Shewhart:

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Described basics of Statistical Quality Control (SQC).

Developed control charts.

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First honorary member of

American Society for Quality (ASQ).

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William Edward Deming:

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Initiator of Shewharts control chart.

Plan Do Check Act (PDCA) cycle of events.

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14 principles of quality management.

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Contributions of Eminent Quality Engineers

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Joseph M Juran Developed Juran Trilogy of quality:

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Quality Planning

Quality Control

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Quality Improvement

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Philips B Crosby:

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Do it right the first time.

Concept of zero defects

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14 steps to quality improvement.

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Contributions of Eminent Quality Engineers

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Armand V Feigenbaum - Listed the 3 steps to quality:

Quality leadership

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Modern quality technology

Organizational commitment

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Karou Ishikawa:

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Quality Circles (QC)

Fishbone/cause and effect diagram

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Evolution Milestones: Quality Philosophies

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Before 1700

Pre Industrial Age

1700 - 1900

Industrial Revolution

1939-1945

World War II

1950 - 1980

Emergence of Japan as Quality Leaders

1970-1980

Response by USA/Europe on Japans blitzkrieg

1980s

Birth of TQM, ISO 9001 QMS, SQC, SPC

1990s

Strategic Management Philosophies (Lean, Six Sigma)

After 1990

Impact of Globalisation and Spread of Lean/Six Sigma

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