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Rachna Payne

11708 59th Ave SE

Snohomish, WA 98296

Contact Phone: (425) 344-4061 (Day & Evening)

Email Address: rachna.payne@gmail.com
Veterans Preference: 5 point


Ability to interpret and apply rules, regulations, and policies.

Experience operating in a matrix environment and very flexible to adjust to shifting business needs.
Excellent time management, investigative, and research skills.
Able to maintain strict confidentiality of sensitive information and exercise reasonable judgment in
completing work.
Strong professional communication skills and possess the capability to develop, and maintain effective
working relationships as well as interface with all levels of personnel, including management.
Verbal and written communication skills to include typed correspondence and the ability to convey
information and/or directions orally in person or on the phone.
Computer literate and proficient in presentation software, word processing, and spreadsheet applications.

MS Word, Excel, Power Point & Outlook

Adobe Professional

Serco Inc.
Naval Station Everett
VA Benefits Advisor / Site Lead
08/2014 Present
Support the implementation of the Veterans Opportunity to Work (VOW) to Hire Heroes Act and
Veterans Employment Initiative (VEI) on behalf of the Department of Veterans Affairs (VA).
Use a wide range of adult learning and group facilitation techniques to include interactive/collaborative
training sessions and other appropriate group processes. Create and sustain a participatory environment
while guiding service members, dependents, and veterans to achieve learning objectives and
appropriate/useful outcomes.
Responsible for the effective delivery of standardized courses of instruction that includes six-hour
classes with up to 50 students in attendance.
Provide briefings to service members, dependents, and veterans regarding all VA benefit programs for
which they may be eligible for. Explain the full range of VA benefits and programs to include education,
disability, vocational rehabilitation, pension, home loan guaranty, health care, life insurance and all
other related entitlements.
In addition to providing explanation of VA benefits and programs, also provide information about state
and federal benefits/programs provided by agencies such as Small Business Administration, Department
of Education, and Social Security Administration.
Participate in community outreach programs for homeless veterans by providing one-on-one assistance.
Help veterans determine eligibility requirements for various VA benefits and link them to their needed
Maintain fluency on all VA benefits and programs. Completed Training, Responsibility, Involvement,
and Preparation of Claims (TRIP) Program which provided knowledge and training of the disability
claims process, the use of EDP systems and applications used to adjudicate, process, monitor, and
correspond, and thorough knowledge of laws pertaining to compensation, pension, VA regulations and

Rachna Payne
11708 59th Ave SE
Snohomish, WA 98296

Contact Phone: (425) 344-4061 (Day & Evening)

Email Address: rachna.payne@gmail.com
Veterans Preference: 5 point

Provide follow-up assistance and counseling as needed to ensure optimal outcomes.

Department of Veterans Affairs

Veterans Health Administration
4735 East Marginal Way S, Seattle, WA 98134
Human Resources Assistant
12/2013 08/2014
Provided administrative/clerical support to various functional areas in Human Resources based on
workload demands and/or special projects/initiatives and provided support to the Human Resources
Officer and Assistant Officer as needed.
Reviewed incoming Automated Requests for Personnel Action (ARPA) to ensure accuracy of specific
data on the ARPA request such as bargaining unit status and FLSA status. Assigned action to the
appropriate HR functional area.
Classification liaison between VAPSHCS and the VISN 20 Consolidated Classification Unit (CCU).
Reviewed local classification requests for accuracy, completeness, and adherence to VISN 20 guidelines
prior to submission to the CCU.
Received, tracked, and monitored all local classification request submitted to the CCU. Maintained the
local VAPS classification library of completed position description (PD) classifications, expunging
abolished/replaced PDs to ensure library is up to date with current PDs.
Reviewed, processed, and routed internal and external mail to appropriate service line and point of
CNRJ/NAF Human Resources Office
PSC 473 Box 12, FPO, AP 96349
Regional Human Resources Assistant
05/2012 12/2013
Extensive background in HR generalist affairs, including experience in staffing (recruitment and
placement), benefits and compensation, HR records management, HR policies development and legal
Assisted with region wide audit of Official Personnel Folders (OPF) to determine Within Grade Increase
(WIGI) due dates for all craft and trade employees, service computation dates for employees with
previous federal work experience, and benefit entitlements. Audited personnel records to ensure
compliance with instructions and directives.
Partnered with region and installation program managers to process personnel actions in a timely and
efficient manner. Created a full range of personnel action reports (PARs) for craft, trade, and pay band
nonappropriated fund (NAF) employees involving a variety of occupations. Computed and flagged due
dates for various types of personnel actions, i.e., within grade increase, conversions, performance
appraisals, expiration date of temporary appointment, and salary retention period.
Recruitment and placement efforts included the following: (1) composed and typed vacancy
announcements for distribution and maintained case files for each vacancy announcement; (2) contacted
potential candidates by telephone/email; (3) screened resumes; (4) processed background checks; (5)
prepared crediting plans; (6) rated and ranked applicants based on resume and other information
provided; (7) forwarded eligible candidates to hiring managers for review and selection; (8) finalized
hiring; and (9) closed vacancy announcements.
Conducted new employee orientation. Interviewed employees to obtain data to complete appointment
forms and instructed individual(s) in completing forms such as health benefits registration, life
insurance, designation of beneficiary, tax certificates, and clearance and investigation data.
Administered overseas allowances and benefits in accordance with applicable regulation and
instructions. Served as a point of contact for the administration of benefit programs including medical,
dental, vision, life, disability, 401(k) and retirement plan.

Rachna Payne
11708 59th Ave SE
Snohomish, WA 98296

Contact Phone: (425) 344-4061 (Day & Evening)

Email Address: rachna.payne@gmail.com
Veterans Preference: 5 point

Provided monthly briefings to military spouses and family members regarding available employment
programs on Yokosuka Naval Base.

Southern Illinois University

PO Box 18-2070, Coronado, CA 92178
Assistant Coordinator
04/2010 03/2011
Provided pre-enrollment admissions advising to prospective students including high school, military, and
adult students.
Processed SOCNAV (Service members Opportunity College, Navy) contracts for students, assessed prior
military credits and transfer credits, and supported the unique needs of SIU's military affiliated student
Advised student(s) in person, in group settings, via e-mail and phone.
Assisted with on and off site recruiting activities; interviewed prospective students and enrolled students
that were accepted by the university.
Composed and published bi-weekly newsletter.
Performed a variety of technical and clerical tasks in support of marketing and communications programs.
Vincennes University
1033 B. Ave. Suite 101-129, Coronado, CA 92118
Academic Advisor
10/2009 03/2010
Provided students with in-depth information concerning course descriptions, prerequisites, and
registration procedures.
Processed VA certifications for Chapter 30 & 33.
Performed transfer credit evaluations and created degree audits for new and continuing undergraduate
Administered, proctored, and graded placement exams for students.
Represented the college at most major outreach programs and events such as education, community,
business, and career fairs.
Interpreted college policies and procedures for prospective and currently enrolled students.
10020 Pacific Mesa Blvd., San Diego, CA 92121
Logistic Coordinator
04/2008 10/2009
Determined cost effective methods for mode of transportation.
Evaluated, selected, and arranged all pick up and deliveries with carriers.
Processed claims as needed against carriers for loss, damage, or service failures.
Resolved delivery, packaging, and billing problems.
Administered and maintained transportation programs for shipments between the company and its
suppliers and customers.
Creative Touch Interiors
11928 S. Harlan Rd., Lathrop, CA 95330
Operations Coordinator
11/2005 09/2007
Planned, coordinated, and negotiated price variances.
Purchased materials for flooring and granite department.
Ensured all purchase orders were executed using the companys purchase order system.
Established good working relationships with vendors through personal and telephone contact; discussed
and resolved problems regarding delayed delivery dates. Returned damaged or incorrect items to vendors
and processed necessary paperwork for credit.
Performed accounts receivable and payable tasks. Processed transportation and travel claims.

Rachna Payne
11708 59th Ave SE
Snohomish, WA 98296

Contact Phone: (425) 344-4061 (Day & Evening)

Email Address: rachna.payne@gmail.com
Veterans Preference: 5 point


Master of Education (M.Ed.) in Education and Human Resource Studies

Specialization in Adult Education and Training
Colorado State University, Fort Collins, CO 80523
Completed 24 semester hours out of 30 semester hours
Anticipated graduation date is May 2015

In progress

Bachelor of Science in Workforce Education and Development

Specialization in Education, Training, and Development
Southern Illinois University, Carbondale, IL 62901

May 2012

Associate of Science in Paralegal Studies

ABA Approved
Cuyamaca College, El Cajon, CA 92019

Dec. 2010