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Alyssa Colston
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[520 North 15 Street] [Philadelphia, PA 19130]

[T: 610.405.6649] [E: alyssacolston@gmail.com]

Objective

Experience

Motivated Account Manager with diverse range of qualifications. Responsive and organized with a result-driven
work ethic. Thoroughly understands client preferences and needs and effectively manages teams to optimize
customer satisfaction and create strong client relationships. Specialty areas of social media management, content
creation, client relationship building, and organizational leadership.
Hand & Stone Spa Spa Sales Associate

[08-2014 to Current]

Manage client relations and customer service, commission-based sales, manage scheduling and appointments.
Gillespie Group Marketing & Advertising Account Management Intern

[05-2014 to 08-2014]

Administrative duties, maintain social media platforms for several clients including agencys, create content for
clients social media outlets as well as for direct mail, research and generate ideas for prospective client pitches,
analyze research for media buys, assist in content creation including commercial production, create research
platforms for demographic analysis.
Mercy Home Health Clerical Assistant

[04-2014 to 08-2014]

Work in medical records converting documents from analogue to digital, handle organization of client records.
B. DeMichele Inc. Office Manager

[04-4013 to 08-2013]

General housekeeping of office, customer service, maintain client and retailor relationships, schedule
appointments and billing dates, handle billing, maintain several online platforms, create digital and print content,
work with outside creative agency, photography for digital and print publications, create client contracts and
proposals.
Ginas Closet Assistant Manager/Director of Advertising and Marketing

[02-2012 to 03-2013]

Maintain store presence and retail inventory, customer service and client relationship building, oversee
expenditures and track revenue, work with owner to create visions and goals for brand, create and maintain
several online platforms including social media and ecommerce sites, generate content for print advertisements,
build relationships with notable designers, photographers, and stylists who feature work in-store, create and host
several in-store events including charity fundraisers, work with schools and radio stations to further brands reach,
develop promotional events and materials
Education

Temple University Philadelphia, PA

[Graduated 2014]

Bachelor of Arts: Advertising Account Management

Skills

Prospecting and cold calling

Customer-oriented

Strong interpersonal skills

Strong communicator

Skilled in MS Office

Skilled multi-tasker

Exceptional customer service skills

References Available Upon Request