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Bethany Menard

8621 McGinnis Lane West Jordan, UT 84081 (801)828.7290 songbird0223@gmail.com

Harmons Grocery Bangerter Crossing, Draper

Cake Decorator, 05/2014-10/2014
In charge of the cupcake program for the store, which required measuring, mixing, baking, and
decorating enough cupcakes to meet projected sales
Increased cupcake sales by ten percent
Responsible for taking and filling custom cake orders
Ensured all products in the case were properly arranged and kept the case filled
iTOK Tech Support Lehi, UT
Sales Consultant, 04/2013 to 02/2014

Continued to meet or exceed company goals amidst ever-changing technology and procedures
Able to focus on multiple tasks simultaneously and ensure essential tasks are completed in a timely
Made and kept appointments with potential and existing customers
Ran personal sales reports for daily, weekly, and monthly tracking
Speak basic French; able to read French and Spanish

American Express, West Valley City, Utah

Sales Consultant, 10/2007 to 10/2011

Excellent telephone etiquette and a strong phone presence with an enthusiastic, positive attitude
o Clearly and concisely explained the differences between various American Express cards
o Asked discovery questions to ensure the customer was applying for the proper card
Extensive experience with Microsoft Word, experienced with PowerPoint, familiar with Excel
Responsible for using multiple computer programs to accurately record and secure sensitive customer
data and make necessary documentations required by banking laws
Served on the Employee Engagement Team, which was instrumental in planning company Town Hall
Meetings, various office functions such as Christmas parties, and off-site corporate activities, while
staying within the confines of the appointed budget
Proficient in operating office machinery, such as fax machines and printers
Awarded the Net Promoter Award in 2008 for providing extraordinary customer service

Kelly Services@American Express West Valley City, Utah

Customer Service/Credit Analyst/Banking Rep at AECB 03/2006-10/2007
Frequently received, faxed, and hand delivered confidential business financial documents to
underwriters for review
Handled and documented confidential customer information in a professional manner
Processed and decisioned applications for personal and business credit cards
Explained application decisions and used critical thinking skills to refer to supervisor for additional
consideration when appropriate

Diploma, 1993; 3.5 GPA
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Bethany Menard
8621 McGinnis Lane West Jordan, UT 84081 (801)828.7290 songbird0223@gmail.com


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Derek Hansen Supervisor at American Express

o 801-945-5000
o Derek.d.hansen@aexp.com
Debi Whitney Supervisor at American Express
o 801-945-5000
o Debi.whitney@aexp.com
Christina Snell colleague at American Express
o 801-945-5000
o Christina.a.snell@aexp.com