Delijah S.

Williams
411 Hidden Branches Close Winterville, NC (404) 917.9486 dswbsus@gmail.com

QUALIFICATIONS PROFILE
Skilled and efficient Executive Administrator with 10 years of successful administrative support, non-technical
project management, marketing, and beginner graphics and design experience.
Administration: Consistently recognized for being a self-starter, resourceful, a leader, and the ability to adapt
and assimilate. Highly
competent in administrative tasks not limited to use of office equipment, scheduling, internal/external customer
service, organization, document creation and drafting, making executive decisions within reason, and selfsufficiency. Extensive experience succeeding in a virtual environment through projects completed through a
personal consulting business.
Customer Service: Adept at providing the highest quality of internal and external customer service. Exhibiting
professionalism at all times. Knack for diffusing escalated interactions by using a win-win approach. Providing
service with a smile you can hear. My goal is to create zealots, and offer the type of customer service Id like to
receive, and that is quickly becoming a rarity.
Multitasking & Accuracy: Propensity to prioritize and effectively manage duties, as well as properly adapt to
an ever evolving task flow and office environment. A high degree of accuracy, while quickly resolving tasks is a
skill I have worked hard to master, as well as continue to work toward maintaining. I take great effort to ensure
my work is impressive.

EDUCATION
University of North Texas Denton, TX
B.A., Sociology

December 2007

EXPERIENCE
Administrative Consultant
DSW Business Solutions Winterville, NC

Aug 2014 to Present

Providing business and administrative consulting to start-up small businesses in a virtual environment.
Serving a variety of small business owners to include a U.S. Military entrepreneur, real estate investor, skin care
newbie, faith-based organizations, and photographer.

Successfully launched a new skin-care product where the client received an immediate ROI at the launch
event. Provided website creation and content management, market flyer creation and electronic
distribution, planning, and collaboration for the launch event.

Concerned with maintaining a relationship with former clients and continuing to follow up on their
successes.

50% of my clientele have been retained, and returned for a 2nd or 3rd contract/project.

Hearing Manager Personnel

Ricci Law FirmGreenville, NC

Jan 2014 to Present

Managed relationships with over 700 clients awaiting Social Security disability benefits in a firm servicing over
10,000 clients.

Customer relationship manager for clients in the end stages of the application process. Provided high
quality internal and external customer service through the answering and routing of a high volume of
phone calls, responding to inquiries via phone, email, and in-person, maintenance of schedules, and
serving as liaison between client attorney and government.

Recognized for my ability to calm an escalated situation through reassurance and understanding of the
clients need, and providing empathy.

Received only positive feedback in most recent annual review, as well as accolades for exhibiting
professionalism regularly, but also in a challenging inner office environment.

Assistant Director
Destinee, Inc. DBA SUCCESS Winterville, NC

Mar 2012 to Dec 2013

Assisted Director in all management-administrative-business aspects of a very active afterschool program and
thriving day care center.

Parents and other educators alike commend me for providing a safe and enjoyable program for children
to attend, learn, and grow. Completed extensive training to ensure proper management and facilitating
of an afterschool program and daycare, not to be limited to, adhering to State of North Carolina rules and
regulations, emergency systems and procedures, administering and recording medications, catering to
each and every personality, including those of special needs students, and execution of requirements to
maintain grant eligibility.

Recognized for the creation of a guidebook of daily, routine tasks to foster cross-training within the
office.

Implemented, created, and managed a monthly newsletter that informed students and parents of
important dates and happenings. Built image and morale by featuring students accomplishments.

ESL (English Second Language) Teacher

Asan Office of Education Asan, South Korea

2010 to 2012

Lived, studied, and taught abroad.

Chief Operating Officer
Manna Video Systems, Inc. Greensboro, NC

2009 to 2010

Served as liaison between all departments to ensure continuity of processes, value, and work culture. Served as
CEOs confidant, and the companys accountant, operations management, marketing executive, HR
department, and oftentimes customer service agent.

Developed, designed, and improved upon business operations for a start-up video communications
company. Handling of systematization, organization, and implementation of administrative and operational
techniques.

Overseer of financial reporting not limited to financials, business projections, maintenance of accounts,
reconciliation and management of business transactions.

Recognized and celebrated for document creation and procedural operations put into place that are still
being adhered to and referenced to the present.

Commission Analyst
Credit Solutions Dallas, TX

2007 to 2009

Provided internal customer service to the sales department through accounting and reporting of commissions,
answering queries
through phone or email, investigating reporting errors, database management, and data entry. Highly focused
on meeting deadlines,
accuracy and communicating any discrepancies in sales commissions to sales managers and sales team.

Received raving reviews for my ability to master new skills and tasks, so much so, that I was accurately
completing
equivalent to the output of two temporary workers.

Worked very closely with the executive and human resource departments to reconcile and analyze
commissions for new
hires and separations.

Senior Secretary Clerk I-III Temporary Agent

Dallas County JP 1-1 Dallas, TX

2005 to 2007

Served the general public in the Dallas County Justice of the Peace that generated the most revenue for all of
Dallas County. Provided unmatched customer service in a very high-stress, face-to-face, public service
environment.

Offered and accepted a permanent position after only 3 months of providing temporary services, assisting
public with traffic tickets, eviction notices, small and civil claims.

Commended for taking the initiative to clean up and revamp an outdated (over 15,000 file) filing system, as
well as suggestion of a call log to improve employee responsiveness and call quality.

Elevated to Senior Secretary, the most prestigious position in the office, save the office manager, within 1
year of permanent status. Assisted the overseeing Judge with in-court proceedings, prepared and notarized
marriage licenses, served as public notary, and assisted Judge with marriage officiating and re-election
efforts.

SKILLS & AWARDS

Gold Career-Readiness Certification; 10-key experience; Multi-line phone system usage; 65+ wpm typing speed;
Knowledge of Microsoft Office (Word, Excel, PowerPoint, Access, Outlook, Publisher); Database Maintenance
experience; Data-Entry; Inter/Intrapersonal communications; Internal/External Customer Service experience;
Purchasing/Ordering; Creation and Editing of Correspondence; Competent in most administrative functions;
Recipient of Asan Office of Education Best Teachers Award 2011.