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CallPriority

Count of TimeToTicketSLA
Row Labels
Met SLA Missed
10/1/2014
100.00% 0.00%
10/2/2014
100.00% 0.00%
10/3/2014
100.00% 0.00%
10/4/2014
95.45% 4.55%
10/5/2014
100.00% 0.00%
10/7/2014
100.00% 0.00%
10/8/2014
100.00% 0.00%
10/9/2014
100.00% 0.00%
10/10/2014
100.00% 0.00%
10/11/2014
100.00% 0.00%
10/12/2014
100.00% 0.00%
10/14/2014
100.00% 0.00%
10/15/2014
93.33% 6.67%
10/16/2014
100.00% 0.00%
10/17/2014
100.00% 0.00%
10/18/2014
100.00% 0.00%
10/19/2014
100.00% 0.00%
10/20/2014
100.00% 0.00%
10/21/2014
100.00% 0.00%
10/22/2014
100.00% 0.00%
10/23/2014
100.00% 0.00%
10/24/2014
100.00% 0.00%
10/25/2014
100.00% 0.00%
10/26/2014
100.00% 0.00%
10/27/2014
100.00% 0.00%
10/28/2014
100.00% 0.00%
10/29/2014
100.00% 0.00%
10/30/2014
100.00% 0.00%
10/31/2014
100.00% 0.00%
Grand Total
99.72% 0.28%

Column Labels
SLA
Grand Total
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%

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