GSM 5170 MIS

Graduate School of Management

Universiti Putra Malaysia
Case Assignments
Case 1: An ERP Story
1. What are the projects main characteristics and challenges identified by Jean
Roberge?
2. In your opinion, does the project have other characteristics or challenges that
Jean Roberge did not identify but should also be taken into account?
Case 2: Mrs. Field Cookies
1. Describe and evaluate the role of information technology at Mrs. Fields
Cookies in terms of the following:
a.
b.
c.
d.

IT architecture
IT and Organization Structure
IT and Management Control
Insights for General Managers

Case 3: Li & Fung (A): Internet Issues

1. What has been the historic strength and strategy of Li and Fung?
2. What capabilities of Li and Fung does StudioDirect.com leverage? What are
the risks of their strategy?
3. What advice would you give William and Victor Fung?
Case 4: Cisco System Architecture: ERP and Web-enabled IT
1. How was the decision made to implement ERP?
2. Evaluate the analysis made to recommend ERP to the Board, and the quality
of the justification.
http://community.mis.temple.edu/mis5801sum2011/2011/05/24/cisco-architectureerp-and-web-enabled-it/

3. What were the key factors that enabled the team to implement ERP in 9
months at Cisco?
4. How did Cisco build their I-Net to electronically connect with the customer?
Identify the benefits that were enabled by this initiative.
5. Identify the main benefits of the strategic I-Net at Cisco, and estimate the
range and type of benefits you think that they achieved.