Tiara M.

Roberts
906 Reedy Way
Durham, NC 27703
Cell: 252-333-2764 Personal Email: timiroberts83@gmail.com
Work: 252-335-2974 ext. 106 Work Email: troberts@ecpps.k12.nc.us
_____________________________________________________________
CAREER OBJECTIVE
My career objective is to obtain a position with your company. Most of my job experience in the
past and present has included administrative/clerical duties, supervisory duties, working with
claims as well as accounting duties such as collections, accounts payable, accounts receivable,
payroll, financial report generation, and maintaining records. Based on the job description, this
position appears to offer an immediate challenge, career opportunity, and advancement. I feel
that my strong interpersonal and organization skills paired with my keen ability to multi-task a
variety of challenges and responsibilities qualifies me as a fitting candidate for this position.
SUMMARY OF SKILLS
Executive Administrative Assistant experience
Excellent customer service skills
Insurance verification
Claims research, adjudication and processing
The ability to supervise and assist others
Ability to apply accounting principles and policies
Budgeting
Analyzing data and drawing conclusions
Strong written and verbal communication skills
Experience with MS Word, Excel, Power Point, Outlook
Planning and scheduling (calendars, travel)
Profound ability to efficiently handle competing priorities and tasks
Bookkeeping experience (AP/AR/Payroll)
Medical terminology
Internet research
Insurance billing and coding/ collections
Recruiting
Insurance sales (life/health)
Accurate data entry
Maintaining records
Telephone reception
Customer service
Marketing
47+ wpm typing speed
Supervision of others
AS400

Familiar with PeopleSoft Financials

Invoicing / Purchase Orders
Independent Wine Consultant
Independent Social Artworking Consultant

ACHIEVEMENTS
Alpha Sigma Lamde Honor Society
Golden Key Honor Society member
Alpha Chi National College Honor Scholarship Society member
Insurance Certification awarded by NCCA; 04/09/2006; Raleigh, NC
NC License; Lines of Business: Life, Health, Sickness/Accident (License # 15787323; NCDOI,
expired)
Nurse Assisting I. License (currently expired) College of the Albemarle; Elizabeth City, NC
EDUCATION
BBA (concentration in Finance; pending graduation March 2015(Currently taking last two
classes) Strayer University; Chesapeake, VA; January 2010 to present
Relevant Courses: Money and Banking, Investments, Financial Markets and Institutions,
Financial Management, Financial Risk Analysis, Statistics, Critical Thinking, Professional
Communications, and Business Administration Capstone
Associate in Arts in Business Administration (concentration in Finance, Degree Honors:
Magna Cum Laude) Strayer University; Chesapeake, VA; 2013
Relevant Courses: Accounting I, Principles of Economics, Principles of Finance, Principles of
Marketing, Business Law I, Business Ethics, Management Concepts, Intro to Information
Systems, Intro to Business, Research and Writing
Associate Degree in Applied Science
Martin Community College; Williamston, NC; 2003
High School Diploma
Northeastern High School; Elizabeth City, NC; 2001
WORK EXPERIENCE
Bookkeeper
Elizabeth City Pasquotank County Public Schools; Elizabeth City, NC; 08/31/2013 to present
Duties: supervision of substitute teachers for work site, customer service, appointment setting,
preparing budgets, project management, communication (oral, written, electronic), state / federal
budget code use, AS400, working closely with the Principal to develop new processes that ensure
efficiency, handling money/deposits, monthly financial reports, undergoing audits, training
associates, accounts payable, accounts receivable, monthly bank reconciliation, payroll, accurate
data entry, administrative duties, grant writing, coordinating events, and preparing staff meeting
presentations.

Recovery Specialist II. (Cost & Containment Unit)

Amerigroup Corporation; Virginia Beach, VA; 01/03/2012 to 08/30/2013
Duties: recovering overpayments, negative balance provider letters, customer service, claims
research and adjusting, creating Excel spreadsheets, PeopleSoft Financials, Wells Fargo Lock
Box, running reports, assist with training fellow associates, creating training documents for
SharePoint, knowledge of health insurance, critical thinking, managing vendor queues, meeting
production requirements, following specific recovery guidelines for various states
Credentialing Application Management Team
Amerigroup Corporation; Virginia Beach, VA via AppleOne; 09/2011 to 01/02/2012
Duties: customer service, begin credentialing process for providers, communicating with
providers, extensive use of Macess, application management, meeting production, assisting with
training fellow associates, managing work flow queues for several markets, following guidelines
for various states
Insurance Agent
AGLA; Rocky Mount, NC; October 2010 to 01/03/2012
Duties: marketing, customer service, managing existing book of business, sales, cold calling,
traveling, handling money, product knowledge, scheduling meetings with clients, trade shows,
group presentations, public speaking, recruiting
Insurance Agent
Aflac; Elizabeth City, NC; July 2010 to October 2010
Duties: marketing, customer service, managing existing book of business, sales, cold calling,
traveling, handling money, product knowledge, scheduling meetings with clients, trade shows,
group presentations, public speaking, recruiting
Executive Administrative Assistant
Albemarle Chiropractic; Elizabeth City, NC; June 2004 to October 2010
Duties: customer service, appointment setting, billing and coding, insurance verification,
developing x-rays, providing physical therapy and other hands on patient care, medical
terminology, communication (oral, written, electronic), clinical notes, working closely with
owner to develop new processes to ensure efficiency, handling money, monthly reports, training
associates, accounts payable, accounts receivable, payroll, accurate data entry, collections
Physical Therapist Assistant Aide / Administrative Assistant
HealthSouth Rehabilitation; Elizabeth City, NC; August 2003 to April 2004
Duties: customer service, patient care, clinical notes, appointment setting, handling money,
insurance billing and coding, insurance verification, medical terminology, accurate data entry

Group Home Assistant

Central State of the Carolinas; Elizabeth City, NC; June 2003 to July 2004
Duties: Administering meds, patient care, clinical notes, medical terminology
REFERENCES
Provided upon request