URGENT MATTER ae LACT mi frare aaa TELECOM REGULATORY AUTHORITY OF INDIA AEE GUAT ae, STEHT ee AT Mahanagar Doorsanchar Bhawan, Jawahar Lal Nehru Marg, fie hs). e FReet—110002 (ld Minto Roac), New Deini~ 110 002 No. 1(278)/2013-RT! Dated the 10 July, 2013 To \— Siri Gansham Jessaram Ramchandani ‘A/32, Gurukripa Nagar near Hira Nagar Nahur Road, Mulund (W) Mumbai — 4000080. SUBJECT: REQUEST FOR SUPPLY OF INFORMATION UNDER THE PROVISIONS OF THE RIGHT TO INFORMATION ACT, 2005. sir, Please refer to your application dated 06.06.2013 seeking information under the provisions of the Right to Infarmation Act, 2005. In this context, the following informations furmished:= Point No. | Reply 1&8 | The requisite information is available in TRAI's direction dated 22 February 2013. The same can download from the public domain at TRAI's website www.traigov in free of cost. Alternatively, in case you need hard copy of the said direction (in six pages), you have to deposit Rs.12/-(Rupees twelve only) in terms of clause (a) of rule 4 of the Right to Information (Regulation of Fee & Cost) Rules, 2005 through Demand Draft/Pay Order/Indian Postal Order payable in favour of "Telecom Regulatory Authority of India”, New Delhi. b to 7 [except] The information sought by you is not available in TRA\. In this regard, your attention is invited into \a(b{]9 and 12| DoPT's O.M. No.1/4/2008-1R.dated 25" April 2008, wherein, it is explicitly mentioned that only such to.15 | information is required to be supplied under the Act which already exists and is held by the public authority or held under the control of the public authority. itis not required under the Act to create information; or to interpret information; or to solve the problems raised by the applicants; or to furnish replies to hypothetical questions. “A(b) &10 | The requisite information is available in TRAI's direction dated 11” March 2013. The same can download from the public domain at TRAI's website www.trai.gouin free of cost. Alternatively, in case you need hard copy of the said direction (in seven pages), you have to deposit Rs.14/-(Rupees fourteen only) in terms of clause (a) of rule 4 of the Right to Information (Regulation of Fee & Cost) Rules, 2005 through Demand Draft/Pay Order/indian Postal Order payable in favour of "Telecom Regulatory Authority of india", New Delhi Ti The TRAT Act does not envisage handling of Individual. complaints by TRAL.. The Service Providers. have to redress the complaint, in accordance with the regulations, directions and orders issued by RAI, from time to time. TRAI has laid down the framework for redressal of complaints by Service Providers through the "Telecom Consumers Complaint Redressal Regulations, 2012". However, the complaints received in TRA| are forwarded to the concerned Service Provider for necessary action. 2 The Appellate Authority in TRAI under section 19 (1) of the "Right to Information Act, 2005" is Smt. ‘xnuradha Mitra, Pr. Advisor (F&EA), Telecom Regulatory Authority of India, Mahanagar Doorsanchar Bhawan, Jawaharlal Nehru Marg, Old Minto Road, New Delhi-110 002, Tele: 011- 23221856, Fax : O11- 23235249, y lly, (D.P.S. Rajesh) Central Public Information Officer Tele: 011-23211622