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CDR_CLARITY
CONTENTS:
S.NO

CONTENT

PAGE NO.

SHORTCUT KEYS & INBOX PATH

ORDER TYPE ORDER SUB TYPE SERVICE TYPE

DP, PILLAR, MDF, SWITCH NAMING CONVERSIONS

WORKGROUP NAMING CONVENSIONS

CHANGE LOGIN PROCEDURE

NPC/RECONNECTION

BROADBAND PROVISION

DISCONNECTION or CLOSURE - LANDLINE

ACCESSORY CHANGE

10

FACILITY CHANGE

10

11

FAULT - LANDLINE (FRS)

10

12

FAULT - BROADBAND

11

13

INVENTORY VIEW MODE

12

14

INVENTORY ADD DP,PILLAR,MDF

13

15

INVENTORY DESIGNING DP,PILLAR,MDF

13

16

GENERATE NUMBER

14

17

NUMBER MANAGEMENT SEARCH

14

18

CHANGING WORKGROUP

14

19

ADD NEW EMPLOYEE

15

20

MSO

15

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SHORTCUT KEYS
REFRESH - F8

SAVE - F10

INSERT F6

DELETE SHIFT + F6

LOV - F9

QUERY - F 7 & F 8

Note:
All your Tasks will come to your Inbox.
Path to Inbox:
Click Provisioning Screen -> Inbox -> Work Orders/Tasks -> Provide
Date and To Date -> Click SET button.

Workgroup, From

Here you can view all your task belongs to that workgroup you selected.
Double click on Service order of INPROGRESS status task to proceed your work!
If you double click on Service order of other than inprogress status task, then you can
view details in READ mode.
SCENARIOS
NPC (LL)
VOLUNTARY CLOSURE
(LL)
ACCESSORY CHANGE
(LL)
FACILITY CHANGE (LL)
BB PROVISION
BB DISCONNECTION
LL FAULT

ORDER TYPE
CREATE

ORDER SUB TYPE

PROVISION

SERVICE TYPE
LANDLINE

DELETE

DISCONNECT

LANDLINE

MODIFY

ACCESSORY

LANDLINE

MODIFY
MODIFY
MODIFY
FAULT

LANDLINE
LANDLINE
LANDLINE
LANDLINE_FLT

BB FAULT

FAULT

SHIFT IMMEDIATE

CREATE &
DELETE

SHIFT WITH CRD

CREATE &
DELETE

SHIFT WHEN FEASIBLE

CREATE &
DELETE

PCO
WLL

CREATE
CREATE

FACILITY
BB PROVISION
BB DISCONNECT
Ex: PHONE DEAD
Ex: BB ADSL
MODEM LINK
FAILURE
SHIFT IMMEDIATE
WITH or W/O NUM
CHANGE
SHIFT WITH CRD
WITH or W/O NUM
CHANGE
SHIFT WITH CRD
WITH or W/O NUM
CHANGE
PROVISION
PROVISION

ISDN

CREATE

PROVISION

CENTREX

CREATE

PROVISION

LANDLINE_FLT
LANDLINE
LANDLINE
LANDLINE
PCO
WLL_FIXED
ISDN_PRI or
ISDN_BRI
LANDLINE

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DP, PILLAR, MDF, SWITCH NAMING CONVERSIONS
TYPE
DP
PILLAR
MDF
SWITCH

CONVERSION
SSSEEEPPPPDDDDD
SSSEEEPPPP
SSSEEEM01
SSSEEEO01(OCB)
SSSEEEE01(EWSD)
SSSEEEC01(CDOT)

EXAMPLE
MDUTKM0X1100002
MDUTKM0X11
MDUTKMM01
MDUTKMO01
MDUTKME01
MDUTKMC01

TOTAL_DIGITS
15
10
9
9
9
9

WORKGROUP (WG) NAMING CONVERSIONS

WG_TYPE
OUTDOOR WG
INDOOR WG
MDF WG
LINEMAN WG
JTO WG
INITIAL TESTING WG
FINAL TESTING WG
NIB WG
EXCHANGE WG

CONVERSION
SSSEEE_OD
SSSEEEX01_ID
SSSEEE_MD
SSSEEEPJJJJJ01_OD
SSSEEEJJJJJ_OD
SSSEEE_IT
SSSEEE_FT
SSSEEE_NIB
SSSEEE_SO

Note:
SSS SSA CODE (3 DIGITS)
EEE EXCHANGE CODE (3 DIGITS)
PPPP PILLAR CODE (4 DIGITS)
DDDDD DP CODE (5 DIGITS)
M MDF
JJJJJ JTO CODE (5 DIGITS)
CHANGE LOGIN
COPY WORKGROUP FROM SERVICE ORDER SCREEN
CLICK CONTACTS SCREEN
QUERY THE WORK GROUP
COPY HRMS NO. OF JTO
CLOSE ALL THE SCREENS
CLICK APPLICATION SCREEN
CLICK ACCESS RIGHTS
CLICK CHANGE LOGIN
ENTER USER ID & PASS WORD AS HRMS NO. OF JTO

EXAMPLE
MDUTKM_OD
MDUTKMO01_ID
MDUTKM_MD
MDUTKMP2311C01_OD
MDUTKM2311C_OD
MDUTKM_IT
MDUTKM_FT
MDUTKM_NIB
MDUTKM_SO

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CLICK LOGIN BUTTON

5
I) NPC/RECONNECTION
ORDER TYPE: CREATE
ORDER SUB TYPE: PROVISION (NPC)
SHIFT ..(RECONNECTION)
SERVICE TYPE: LANDLINE
TASKS:
1) IDENTIFY LINEMAN
2) OUTDOOR
3) MDF
4) INDOOR
5) FINAL TESTING
PROCEDURE:
1) IDENTIFY LINEMAN:
CLICK ON STATUS (INPROGRESS)
CLICK NAVIGATOR BUTTON
DOUBLE CLICK ON SELECT LINEMAN
SELECT LINEMAN
CLICK OK BUTTON
CLICK ON STATUS (INPROGRESS)
CLICK LOV & CHANGE STATUS TO COMPLETED
SAVE & REFRESH SCREEN (SERVICE ORDER SCREEN)

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2) OUTDOOR
CLICK ON STATUS (INPROGRESS)
CLICK VIEW WO BUTTON
CLICK NAVIGATOR BUTTON
DOUBLE CLICK ON CIRCUIT EDIT SCREEN
DESIGN CIRCUIT
10 -- JUMPER - DP
20 -- JUMPER PILLAR (Both IN & OUT)
30 JUMPER - MDF
40 PHYSICAL SWITCH
SAVE & CLOSE SCREEN
CLICK ON STATUS (WO SCREEN)
CLICK LOV & CHANGE STATUS TO CLOSED
SAVE & CLOSE SCREEN (WO SCREEN)
REFRESH SCREEN (SERVICE ORDER SCREEN)
3) MDF
CLICK ON STATUS (INPROGRESS)
CLICK VIEW WO BUTTON
CLICK ATTRIBUTES TAB
PROVIDE MD_IS_LINE_OK Y OR N
CLICK ON STATUS (WO SCREEN)
CLICK LOV & CHANGE STATUS TO CLOSED
SAVE & CLOSE SCREEN (WO SCREEN)
REFRESH SCREEN (SERVICE ORDER SCREEN)
4) INDOOR & 5) FINAL TESTING
CLICK ON STATUS (INPROGRESS)
CLICK LOV BUTTON
CHANGE STATUS TO COMPLETED
SAVE & REFRESH SCREEN (SERVICE ORDER SCREEN)

II) BROADBAND PROVISION

ORDER TYPE: MODIFY
ORDER SUB TYPE: BROADBAND PROVISION
SERVICE TYPE: LANDLINE
TASKS:
1) BB_MDF
2) BB_OUT DOOR
PROCEDURE:
1) BB_MDF
CLICK ON STATUS (INPROGRESS)
CLICK VIEW WO BUTTON
CLICK ATTRIBUTES TAB
PROVIDE BB_NETWORK_TYPE P2.2 or P3
PROVIDE BB_BRAS/BNG_IP
PROVIDE BB_DSLAM_IP
PROVIDE BB_INNER_VLAN (Range between 128-1087)
PROVIDE BB_OUTER_VLAN (Range between 100-4096)
CLICK ON STATUS (WO SCREEN)
CLICK LOV & CHANGE STATUS TO CLOSED
SAVE & CLOSE SCREEN (WO SCREEN)
REFRESH SCREEN (SERVICE ORDER SCREEN)
A) FOR P2.2 NETWORK:
TASKS:
1. BB_MDF
2. BB_FEASIBILITY
3. BB_P2.2 ACTIVATION
4. BB_OUTDOOR
5.
PROCEDURE:
2. BB_FEASIBILITY
CLICK ON STATUS (INPROGRESS)
CLICK VIEW WO BUTTON
CLICK ATTRIBUTES TAB
PROVIDE BB_FEASIBILITY Y OR N

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CLICK ON STATUS (WO SCREEN)
CLICK LOV & CHANGE STATUS TO CLOSED
SAVE & CLOSE SCREEN (WO SCREEN)
REFRESH SCREEN (SERVICE ORDER SCREEN)
3. BB_P2.2 ACTIVATION
CLICK ON STATUS (INPROGRESS)
CLICK LOV & CHANGE STATUS TO COMPLETED
SAVE & REFRESH SCREEN (SERVICE ORDER SCREEN)
4. BB_OUTDOOR
CLICK ON STATUS (INPROGRESS)
CLICK VIEW WO BUTTON
CLICK COSTED ITEMS TAB
PROVIDED MODEM ESN NO.
CLICK ON STATUS (WO SCREEN)
CLICK LOV & CHANGE STATUS TO CLOSED
SAVE & CLOSE SCREEN (WO SCREEN)
REFRESH SCREEN (SERVICE ORDER SCREEN)

B) FOR P3 NETWORK
TASKS:
1. BB_MDF
2. BB_OUTDOOR
3. BB_NIB_DONE
PROCEDURE:
2. BB_OUTDOOR
CLICK ON STATUS (INPROGRESS)
CLICK VIEW WO BUTTON
CLICK ATTRIBUTES TAB
PROVIDE BB_FEASIBILITY Y or N
PROVIDE BB_MOTIVE/NONMOTIVE_MODEM

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CLICK COSTED ITEMS TAB
PROVIDE MODEM ESN NO.
CLICK ON STATUS (WO SCREEN)
CLICK LOV & CHANGE STATUS TO CLOSED
SAVE & CLOSE SCREEN (WO SCREEN)
REFRESH SCREEN (SERVICE ORDER SCREEN)
3. BB_NIB DONE
IT IS A SYSTEM TASK, IT GETS COMPLETED AUTOMATICALLY.
III) DISCONNECTION or CLOSURE - LANDLINE
ORDER TYPE: DELETE
ORDER SUB TYPE: DISCONNECT
SERVICE TYPE: LANDLINE
TASKS:
1)
2)
3)
4)

INDOOR
MDF
OUTDOOR
FINAL TESTING

PROCEDURE:
1. INDOOR
CLICK ON STATUS (INPROGRESS)
CLICK LOV, CHANGE STATUS TO COMPLETED
SAVE & REFRESH SCREEN (SERVICE ORDER SCREEN)
2. MDF
CLICK ON STATUS (INPROGRESS)
CLICK VIEW WO BUTTON
CLICK ON STATUS (WO SCREEN)
CLICK LOV & CHANGE STATUS TO CLOSED
SAVE & CLOSE SCREEN (WO SCREEN)
REFRESH SCREEN (SERVICE ORDER SCREEN)

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3. OUTDOOR
CLICK ON STATUS (INPROGRESS)
CLICK VIEW WO BUTTON
CLICK ATTRIBUTES TAB
PROVIDE OD_ACC_COLLECTION_STATUS
PROVIDE OD_ACCESSORY_FEEDBACK
CLICK ON STATUS (WO SCREEN)
CLICK LOV & CHANGE STATUS TO CLOSED
SAVE & CLOSE SCREEN (WO SCREEN)
REFRESH SCREEN (SERVICE ORDER SCREEN)
4. FINAL TESTING
CLICK ON STATUS (INPROGRESS)
CLICK LOV & CHANGE STATUS TO COMPLETED
SAVE & REFRESH SCREEN (SERVICE ORDER SCREEN)
IV) ACCESSORY CHANGE
ORDER TYPE: MODIFY
ORDER SUB TYPE: ACCESSORY
SERVICE TYPE: LANDLINE
TASK: OUTDOOR
PROCEDURE:
OUTDOOR
CLICK ON STATUS (INPROGRESS)
CLICK VIEW WO BUTTON
CLICK COSTED ITEMS TAB
DELETE EXISTING ACCESSORY IF REQUIRED
ENTER ESN NO. FOR NEW ACCESSORY
CLICK ON STATUS (WO SCREEN)
CLICK LOV & CHANGE STATUS TO CLOSED

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SAVE & CLOSE SCREEN (WO SCREEN)
REFRESH SCREEN (SERVICE ORDER SCREEN)
V) FACILITY CHANGE
ORDER TYPE: MODIFY
ORDER SUB TYPE: FACILITY
SERVICE TYPE: LANDLINE
TASK: INDOOR
PROCEDURE:
INDOOR
CLICK FEATURES TAB
CHECK & PROVIDE FACILITY
CLICK ON STATUS (INPROGRESS)
CLICK LOV & CHANGE STATUS TO COMPLETED
SAVE & REFRESH SCREEN (SERVICE ORDER SCREEN)
VI) FAULT - LANDLINE (FRS)
ORDER TYPE: FAULT
ORDER SUB TYPE: PHONE DEAD (Example)
SERVICE TYPE: LANDLINE_FLT
TASKS:
1. TESTING
2. FINAL TESTING
PROCEDURE:
1. TESTING
CLICK TEST RESULTS BUTTON
ENTER THE MEASURED VALUES
SAVE & CLOSE SCREEN (TEST RESULTS SCREEN)
CLICK VIEW WO BUTTON
CLICK ON STATUS (WO SCREEN)
CLICK LOV & CHANGE STATUS TO CLOSED
SAVE & CLOSE SCREEN (WO SCREEN)
REFRESH SCREEN (SERVICE ORDER SCREEN)
Note: If the Measured Values are varies from predefined range, the required Tasks will insert.
2. FINAL TESTING
CLICK ON STATUS (INPROGRESS)

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CLICK LOV
CHANGE STATUS TO COMPLETED
SAVE & REFRESH SCREEN (SERVICE ORDER SCREEN)
* OUTDOOR
CLICK ON STATUS (INPROGRESS)
CLICK VIEW WO BUTTON
CLICK ATTRIBUTES TAB
PROVIDE TT_FAULT_CLEARANCE_CODE
CLICK ON STATUS (WO SCREEN)
CLICK LOV & CHANGE STATUS TO CLOSED
SAVE & CLOSE SCREEN (WO SCREEN)
REFRESH SCREEN (SERVICE ORDER SCREEN)

VII) FAULT-BROADBAND
ORDER TYPE: FAULT
ORDER SUB TYPE: BB ADSL MODEM LINK FAILURE (Example)
SERVICE TYPE: LANDLINE_FLT
TASKS:
1. TESTING
2. BB_MDF
3. FINAL TESTING.
PROCEDURE:
1. TESTING
CLICK TEST RESULTS BUTTON
ENTER THE MEASURED VALUES
SAVE & CLOSE SCREEN (TEST RESULTS SCREEN)
CLICK VIEW WO BUTTON
CLICK ON STATUS (WO SCREEN)
CLICK LOV & CHANGE STATUS TO CLOSED
SAVE & CLOSE SCREEN (WO SCREEN)
REFRESH SCREEN (SERVICE ORDER SCREEN)
Note:If the Measured Values are varies from predefined range, the required Tasks will insert.

OUTDOOR:
CLICK ON STATUS (INPROGRESS)

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CLICK VIEW WO BUTTON
CLICK ATTRIBUTES TAB
PROVIDE TT_FAULT_CLEARANCE_CODE
CLICK ON STATUS (WO SCREEN)
CLICK LOV & CHANGE STATUS TO CLOSED
SAVE & CLOSE SCREEN (WO SCREEN)
REFRESH SCREEN (SERVICE ORDER SCREEN)
2. BB_MDF:
CLICK ON STATUS (IN PROGRESS)
CLICK VIEW WO BUTTON
CLICK ATTRIBUTES TAB
PROVIDE TT_BB_FAULT_CODE
PROVIDE TT_FAULT_CLEARANCE_CODE
CLICK ON STATUS (WO SCREEN)
CLICK LOV & CHANGE STATUS TO CLOSED
SAVE & CLOSE SCREEN (WO SCREEN)
REFRESH SCREEN (SERVICE ORDER SCREEN)
3. FINAL TESTING:
CLICK ON STATUS (INPROGRESS)
CLICK LOV
CHANGE STATUS TO COMPLETED
SAVE & REFRESH SCREEN (SERVICE ORDER SCREEN)
VIII) INVENTORY
A) VIEW MODE:
CLICK INVENTORY SCREEN
CLICK AREA
TAKE HIERARCHY AS BSNL_HIERARCHY
DOUBLE CLICK ON ZONE (Ex: S)
DOUBLE CLICK ON CIRCLE (EX: TN)
DOUBLE CLICK ON SSA (EX: MDU)

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HERE YOU CAN VIEW ALL THE EXCHANGE BELONGS TO PARTICULAR SSA.
CLICK ON EXCHANGE CODE (EX: MDUTKM)
AT THE LOCATION DETAILS YOU CAN VIEW ALL THE DP, PILLAR, MDF DETAILS TO
THAT PARTICULAR EXCHANGE
AT THE WG DETAILS YOU CAN VIEW ALL THE WORKGROUPS FOR ALL THE SERVICE
TYPE TO THAT PARTICULAR EXCHANGE
DOUBLE CLICK ON EXCHANGE CODE (EX: MDUTKM)
HERE YOU CAN VIEW THE NE DETAILS TO THAT PARTICULAR EXCHANGE
B) ADD NEW DP,PILLAR,MDF
CLICK ON INVENTORY SCREEN
CLICK LOCATION/SITES
ENTER NEW DP CODE or PILLAR or MDF CODE IN NAME
ENTER DESCRIPTION
TAKE TYPE FROM LOV DP or PILLAR or MDF
TAKE AREA CODE FROM LOV WHERE YOU NEED TO ADD DP or PILLAR
SAVE THE CHANGES
Note:Please provide proper Naming Conversion. You can verify Naming Conversion
details at page no. 3.
c) DESIGNING DP,PILLAR,MDF
CLICK ON INVENTORY SCREEN
CLICK COMPONENTS
CLICK FRAMES
TAKE EXCH AREA FROM LOV TO WHICH DP or PILLAR or MDF YOU WANT TO
DESIGN
TAKE TYPE FROM LOV DP or PILLAR or MDF
CLICK INDEX
SET THE STATUS
SAVE THE CHANGES
*ENTER THE NAME, POSITION AND PRODUCT (LOV) AT FRAME UNITS
SAVE THE CHANGES
CLICK TOOL PALETTE AT FRAME CONTAINERS
CLICK MANAGE SERVICE TYPE DETAILS
PROVIDE SERVICE TYPE IN NAME FROM LOV, ENTER PRIORITY

15
SAVE & CLOSE SCREEN (SERVICE TYPE SCREEN)
CLICK BULK UPDATE SERVICE TYPE IN TOOL PALETTE
PROVIDE FRAME UNITS, START FRAME POSITION, END FRAME
POSITION, SERVICE TYPE, PRIORITY
CLICK UPDATE BUTTON & CLOSE SCREEN (BULK UPDATE SCREEN)
Note:
* NAME: DP Same as Exch Area
PILLAR A1, B1
MDF 00-02-01
IX) GENERATE NUMBERS
CLICK ON INVENTORY SCREEN
CLICK NUMBERS
CLICK VOICE NUMBERS
CLICK CREATE
ENTER START NUMBER & END NUMBER
PROVIDE NUMBER TYPE FROM LOV
PROVIDE SWITCH CODE FROM LOV
PROVIDE STD CODE FROM LOV
CLICK GENERATE NUMBER RANGE BUTTON
TO MAKE THAT NUMBER RANGE TO AVAILABLE STATUS, CLICK SET
AVAILABLE BUTTON
X) NUMBER MANAGEMENT SEARCH
(Searching the status of numbers in particular Switch code)
CLICK ON INVENTORY SCREEN
CLICK NUMBERS
CLICK VOICE NUMBERS
CLICK MANAGE
PROVIDE STATUS FROM LOV
PROVIDE SWITCH CODE FROM LOV
CLICK SEARCH BUTTON
Note: In Number Management Search you can able to search by giving any inputs to that
switch code.
XI) CHANGING WORKGROUP
COPY WORKGROUP TO WHOM YOU WANT TO ASSIGN

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PASTE THAT WORKGROUP AT YOUR WORKGROUP
ENTER THE COMMENTS AT TEXT FIELD
SAVE THE CHANGES

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XII) ADD NEW EMPLOYEE
CLICK CONTACTS
CLICK EMPLOYEES
ENTER ID, NAME, USER ID
PROVIDE EMPLOYEE DESIGNATION FROM LOV
PROVIDE WORKGROUP FROM LOV
PROVIDE WORKGROUP CLASS FROM LOV
ENTER SEQUENCE NO.
SAVE THE CHANGES
NOTE DOWN THE PASSWORD
CLOSE ALL THE SCREENS
CLICK APPLICATION SCREEN
CLICK ACCESS RIGHTS
CLICK CHANGE LOGIN
ENTER USERID, PASSWORD AND DATABASE
CLICK LOGIN BUTTON
ENTER OLD PASSWORD, NEW PASSWORD
CLICK OK BUTTON
XIII) MSO (MAJOR SERVICE OUTAGE)
CLICK BSNL CUSTOM MENU
CLICK MSO DETAILS
ENTER OPEN REMARKS
PROVIDE MSO EXCH, COMPONENT TYPE, LOCATION, COMP INDEX
SELECT CT BOXS
SAVE THE CHANGES
CLICK MSO IMPACT STATUS TAB
CLICK GET IMPACT
HERE YOU CAN VIEW THE TELEPHONE NUMBERS COMES UNDER THAT
COMPONENT

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After resolving the MSO problem:
CLICK BSNL CUSTOM MENU
CLICK MSO DETAILS
QUERY THE MSO WITH MSO ID
ENTER CLOSE REMARKS
CHANGE MSO STATUS TO CLOSED
SAVE THE CHANGES
HP SERVICE MANAGER
HTTP://10.196.215.21:8081/sm/ess.do
Username
Password

traineress
bsnl123

Reports
http://10.196.219.14:8080/sagent/main.htm
CLARITY REPORTS
Username
Password

CDRUSER
CDRUSER

ENTERPRISE REPORTS
USERNAME
PASSWORD

BSNL
BSNL