OM SAKTHI

ADHIPARASAKTHI COLLEGE OF ENGINEERING, Kalavai

DEPARTMENT OF MECHANICAL ENGINEERING

FIRST PERIODICAL TEST- ODD SEMESTER 2014-2015
YEAR/SEM

: IV/VII

Date

BRANCH

: MECH

Max Marks

SUB CODE/TITLE : GE2022/TOTAL QUALITY MANAGEMENT

PART-A (7X2=14)
1.
2.
3.
4.
5.
6.
7.

Define TQM.
List the need for quality.
List the dimensions of Product quality.
Define Vision.
What do you mean by Customer Retention?
Define Motivation.
Define 5S.
PART-B (3X12=36)
ANSWER ANY THREE

8. Explain in detail the Basic Concepts of TQM.

9. Elaborate the Contribution of Deming.
10. Elucidate the dimensions of Service quality with suitable examples.
11. Highlight the importance of Leadership in implementing TQM in an organization.

PART-A (7X2=14)
1. Define Quality.

:28.07.2014
: 50

OM SAKTHI

ADHIPARASAKTHI COLLEGE OF ENGINEERING, Kalavai

DEPARTMENT OF MECHANICAL ENGINEERING

FIRST PERIODICAL TEST- ODD SEMESTER 2014-2015
YEAR/SEM

: IV/VII

Date

BRANCH

: MECH

Max Marks

:28.07.2014
: 50

SUB CODE/TITLE : GE2022/TOTAL QUALITY MANAGEMENT

2. List the Benefits of TQM.
3. List the dimensions of Service quality.
4. Define Mission.
5. What do you mean by Customer Satisfaction?
6. Define Quality Vaccine .
7. Define Management Maturity Grid.
PART-B (3X12=36)
ANSWER ANY THREE
8. Explain in detail the Barriers of TQM.
9. Elaborate the Contribution of Juran.
10.Elucidate the dimensions of Product quality with suitable examples.
11.Highlight the importance of Motivation in implementing TQM in an
organization.

PART-A (7X2=14)
1.
2.
3.
4.
5.
6.
7.

Define Vision.
Define Mission.
Define Customer Retention.
Define Quality Policy Statements.
What do you mean by Recognition and Reward?
Define Performance Appraisal.
Define 5S.

OM SAKTHI

ADHIPARASAKTHI COLLEGE OF ENGINEERING, Kalavai

DEPARTMENT OF MECHANICAL ENGINEERING

FIRST PERIODICAL TEST- ODD SEMESTER 2014-2015
YEAR/SEM

: IV/VII

Date

BRANCH

: MECH

Max Marks

:28.07.2014
: 50

SUB CODE/TITLE : GE2022/TOTAL QUALITY MANAGEMENT

PART-B (3X12=36)
ANSWER ANY THREE
8. Explain in detail the Basic Concepts of TQM.
9. Elaborate the Contribution of Crosby.
10.Elucidate the Obstacles in implementing TQM.
11.Highlight the importance of Performance Appraisal in implementing TQM
in an organization.