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Professor Clifford Nass argued that increasing use of media and social
media erodes social and emotional development. Weve got to make face-toface time sacred, and we have to bring back the saying we used to hear all
the time, and now never hear, Look at me when I talk to you.
Nass spent more than 25 years studying people as they confronted the
constantly changing technology of the computer age how they responded to
simulated voices. One of his most publicized research projects was a 2009
study on multitasking. He and his colleagues presumed people who frequently
juggled computer, phone or television screens, or just different applications,
would be skilled at ignoring irrelevant information, or able to switch between
tasks efficiently, or possessed of a particularly orderly memory.
We all bet high mulitaskers were going to be stars at something, he said
in an interview with the PBS program Frontline. We were absolutely shocked.
We all lost our bets. It turns out multitaskers are terrible at every aspect of
multitasking. They are terrible at ignoring irrelevant information; they are
terrible at keeping information in their head nicely and neatly organized; and
they are terrible at switching from one task to another One would think if
people were bad at multitasking, they would stop. However, when we talk
with the multitaskers, they seem to think theyre great at it and seem totally
unfazed and totally able to do more and more and more.
With children doing more multitasking and people asked to do more of it
at work, Nass said, We worry that it may be creating people who are unable
to think well and clearly.
Dr. Nass and his colleagues found people relate to their technological
devices in a social way, and these relationships make their users feel good or
bad. They are not just toolspeople think they are real people.