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INTRODUCTION
Our team assessed the usability of
Kobo Inc.s current baseline eReader
model, the Kobo Touch.
The goal of the testing was to
establish the functionality and
usability of the device by eliciting
feedback from potential users via the
completion of tasks created by the
researchers.
METHODOLOGY
Test Process
Each test took ~30 minutes
Facility - small classroom with minimal distractions
Tools used - we provided participants with a Kobo Touch eReader
# of participants - 3 separate user tests (+ 1 pilot user - data not used)
METHODOLOGY
Tasks
We wanted to test typical use of the product and user satisfaction
Required Tasks
First Impressions
Navigating the eReader
Accessing Content
Configuring the eReader
Optional Task
Exploring the Extras
ANALYSIS
Data Relating to Two Different but Common Experiences:
Primary Functions
Tasks performed with relative expediency
Fluid/stress-free
No trouble with interface
Supplementary/Entertainment Functions
Doubling of time to complete tasks
Noted frustration among users
Consistent cognitive burden with the same features
ANALYSIS:
SUS SAMPLE
& RESULTS
Our team utilized the
System Usability Scale
(SUS), an industry
standard, to gauge
participants reactions to
the device after tasks had
been completed.
POSITIVE FINDINGS
Okay. Its actually pretty responsive. I wasnt expecting that. Its not
bad. Better than the one I first used. I think it was a Sony.
Its beautiful ; looks nice, lightweight, small
Reading stats are cool, I like that. Tells you reading hours, pages. That
s neat.
Functions are great -- I like sudoku!
KEY FINDINGS
Many criteria for successful usability were violated to varying capacities
BUT
Convenience
Portability
Basic reading functions
CONCLUSION
Recommendations for Non-functional issues
1. Improve performance: loading time
2. Multiple modes of input: tapping vs. swiping
Recommendations for Functional issues
1. Refine overall navigation: mechanism to go Back
2. Incorporate user language and familiar labels/symbols:
shortlist, shelves
3. Improve the extra features: games, browser
4. Enhance network connectivity: username and password
credentials for wireless networks such as UofT
5. Include offline help for the device
REFLECTIONS
Streamlining the tasks to be more focused on the main reading function maybe
we should have tested separately
Conducting a Heuristic Evaluation of the product first would have helped improve
our knowledge of the product before creating the the pilot test (and could have
solved some early issues we faced with the test design)