KELLIE CARROLL

8411 Palmada Dr Las Vegas, NV 89123

5053405351
wmnlove_69@msn.com

Qualification Highlights
Versatile Corporate Trainer/Training Manager who consistently demonstrates a unique combination of organizational and
administrative skills combined with an exemplary knowledge of Adult Learning and information research seeks a position
where experience, motivation, passion, and commitment to excellence will be utilized and advanced.

Seventeen Years experience as a Corporate Trainer/Training Manager and Professional Manager

Ability to direct complex projects from concept to fully operational status
Excellent project management and team leadership skills
Goal oriented and works collaboratively with other staff, volunteers, and board of directors
Adapts easily to new concepts and responsibilities
Organized, highly motivated, and detail-directed problem solver

Education
University of Phoenix,
Masters in Adult Education and Training, Currently enrolled
University of Phoenix,
Bachelor of Arts Degree, Business Management September, 2013
University of Phoenix,
Associate of Arts, Foundations of Business August 2011

Experience

Sr. Learning AdvisorBarclaycard US Las Vegas, NV

Deliver changes in processes, procedures and policies

11/15/2013- Present

Developed/Implemented training programs

Designed learning strategies through analysis
Created and maintain training modules
Provide on-going coaching
Take calls to stay current on issues and procedures
Deliver classroom training
Track course registration and completion through Learning Management System (LMS)
Create and update all training modules

Learning ManagerSitel Las Vegas, NV

6/2010-8/2012
Successfully develop and facilitate the training department in multiple call centers
Training effectiveness through tracking log, monitoring, testing, evaluating and sales metrics
Schedules including training classes, trainers, and quality teams
Managed a team of training professionals and quality in support of delivery and performance support needs
Managed multiple campaigns across the United States including: DTV and Choice Hotels
Designed development plans
Developed/Implemented training programs
Designed learning strategies through analysis
Conducted train the trainer sessions

Created training modules

Conducted virtual training through WebEx and Webcams

Evaluate instructor performance

Inside Sales Specialist/trainer--Cricket Communications Albuquerque, NM

Create/deliver explicit sales presentations

2008-2009

Delivered promotional collateral to stores

Support for Indirect Dealers
Sales Goals
Strategize with sales colleagues on campaign planning/execution
Implement consultative selling approach understanding value drivers and implicit/explicit questioning techniques
Create and deliver internal product and program training to inside sales team; support sales
Made recommendations to improve trainings effectiveness
Corporate TrainerTranscom North America, Lafayette, LA
2006-2008
Developed, Trained, Managed and facilitated the training Department
Developed and updated course materials
Managed a group of trainers
Support, motivated and coached
Monitored and evaluated
Managed multiple trainers across the United States
Schedules for training classes and trainers
Monitored New Hires after training for training effectiveness
Continuous improvement training for all employees and managers
Zone Manager (District)CashTyme, Lafayette, LA
Multi-Unit management

2005-2006

Opening and closing procedures

Balancing and Bookkeeping
Collections
Evaluating, hiring, training of all management personnel
Marketing
Timecards and payroll
Operation reports
Projections
Auditing

Other Relevant Experience

Asst. Store Manager-- Tuesday Morning-- Louisiana
Store Manager--CitiTrends--Louisiana
Phone Inventory Specialist--Cricket Communications--Ohio
Call Center Manager/Trainer--America Online--New Mexico