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LESSON 2: Performing root cause analysis with the Fougi Template.

Lesson Overview: This lesson will introduce learners to the Fougi Template, and its use for
improving diagnostic accuracy performance issue root causes. The concepts reviewed in this
lesson will provide learners with a tool which allows them to probe deeper than the traditional
"skill versus will" diagnosis. Learners will discover how root cause analysis allows for greater
efficacy in determining appropriate corrective action.

Fougi Template with brief intro on Managing Incompetence by Gabriel Ginebra

Physical Resources

Training Room
Socrative Student Response app
Android or iOS device
Laptop and guest network access for corporate network
Whiteboard and accessories (markers, erasers, etc.)

Lesson Standards: N/A, corporate learning environment

Lesson Objectives:
2) Given 2 selected scenarios, learners work in pairs using the Fougi Template, to analyze and
determine (list) root cause of performance issues with 100% accuracy (as compared to list of
possible responses).
Time: 1.5 hours
Pre-instructional activities: Learners will be presented one by one, 5 examples of common
performance issues and they will determine if the root cause is skill, will, other, or I don't have
enough information. When each example is presented, students will utilize the Socrative Student
Response app to select from a multiple choice listing of available responses.
Using the Socrative Student Response App:
Log on to Socrative and click on "Start a Quiz". Select the quiz, Root Cause of Employee
Performance Issues. Click on Teacher Paced tab at the far right of the page. Ensure all
"Additional Settings" are clicked to the "on" position before beginning. Click on Start.
Instruct students to open the Socrative app and enter room number 93acf611. Students already
have app installed per instructions provided to them via email as part of their registration for
this instructional unit.

The instructor retains control over the dissemination of questions. Allow approximately 1-3
minutes for learners to read each question and respond before reviewing the responses. Click on
"How'd we do?" to see group results.
Click on "Next" to load next question. Repeat process for all questions.
When done, click on "Finish" and then on "View Chart" to show learners how well they did as a
Content presentation: Instructional delivery will leverage a projector as visual reinforcement of
key points as well as show the progression through the Fougi Template.
Creating Meaningful Dialogue:

Ask learners to think about one example of an effective leader they have encountered as
well as one example of an ineffective leader they have had. Ask learners to name the top
2-3 adjectives to describe the effective leader. Review the list for commonalities and
mark the top 2-3 responses. Conversely, do the same for ineffective leaders.
Ask learners how is it possible for an ineffective leader to become more effective when it
comes to people management.

Key Points to Discuss:

Skill: Discuss how skill deficiencies impact employee performance. Ask learners what
things we do as leaders to help cure skill deficiencies.
Will: Discuss how "will" or motivation issues impact employee performance. Ask
learners what things we do as leaders to help cure "will" or motivation deficiencies.
Behaviors: Discuss how behaviors can be misleading when attempting to address
performance deficiencies.
Fougi Template: Introduce the Fougi template to learners and review instructions for its

Learner Participation: Facilitated discussion will be used to allow learners to bring forward
real life examples from their own performance management experiences. An intentional effort
will be made to ensure learners are engaged in meaningful dialogue related to the examples and
key points. Learners will utilize clickers (Socrative Student Response app) to participate in preinstructional activity. Learners will work in pairs to work on selected activities as described in
the performance objective for this lesson. Instructor will intervene as prudent to correct or
redirect learner's focus.
Assessment: At conclusion of instruction, learners will be provided a 2 selected scenarios
depicting common employee performance issues. Learners work in pairs using the Fougi
Template to analyze and determine (list) root cause of performance issues with 100% accuracy
(as compared to list of possible responses).

Questbase for Assessment Completion: Direct learners to log in to their Questbase accounts
and complete assessment, per included instructions.
Follow-through activities: Learners will apply knowledge from this lesson in subsequent
lessons. Understanding root cause analysis will help learners use the Fougi Template, in
determining appropriate corrective action as they manage performance issues in the workplace.