Final Project

By: Thomas Sangster

December 2, 2014
Human Resources
Algonquin College

Table of Contents

Introduction and
Background..
..p.3
Position and Work Requirements..
.p. 5
Recruitment and
Vetting..
..p.8
Hiring and
Contracting
.p.13
Induction
...p.17
Orientation and
Training...
.p.21
Performance and
Accountability..
..p.24
Professional
Development
.p.26

Promotion and
Termination...
..p.27
Succession and Continuation
Strategy...p.31
Sources...
p.32

Adventure Rafting Company is based in the town of Red Deer, Alberta

Canada. We operate trips on the Red Deer River for individuals,
families, bachelor/bachelorette parties, corporate companies, and
small or large groups. We cater to the young paddlers to the young at
heart. Our Trips range from a family float trip to an eight-hour high

water trip for clients looking for an adrenaline-rushing adventure with

rapids from class II-V. We provide all of the necessary rafting and
safety equipment to the clients and a hot lunch before each trip. Our
guides are experienced, certified white water professionals, having
paddled rivers around the world. We ensure that our guides hold swift
water rescue and wilderness first responder or first aid credentials to
safeguard our clients.
We offer four different types of trips that vary in length and
difficulty. For all ages we offer a 2-hour float trip that consists of class III rapids in our frame raft to limit the amount of paddling. The second
trip offered consists of a two and a half hour trip that consists of class
II-III rapids and then our full day trip four hours in rapids from class IIIV. During high water we also offer a high water super day trip that is
eight hours long with class II-IV rapids; this is a very long trip that can
only be done in high water and is quite challenging. On average we run
3 trips each day accommodating approximately 60 people for each
trip.
At base camp before each morning trip we provide our customers
with a hot buffet breakfast of scrambled eggs, pancakes, bacon,
sausage, toast, juice, coffee/tea and cinnamon buns. For afternoon
runs we provide a lunch of hamburgers, hotdogs, hash browns, green
salad, soft drinks, coffee/tea and cinnamon buns. We will limit the

servings to one plate per client while giving generous portions. We

have large washrooms/change rooms on site for both men and women.
We provide our clients with all required safety gear- helmet, PDF
and wetsuits - and recommend that clients bring their own water shoes
and gloves. We also offer overnight camping sites or cabins on our
river front property for rent where guests can enjoy our facilities that
include nature trails, volleyball court, hot tubs, and a sauna. The
Canadian Adventure Rafting Co. will operate on a seasonally basis.
Running in the summer months, opening May 1st and closing at
September 30th of each year.

Canadian Adventure Rafting Companys

Organizational Chart

Owner EC001

Feild Manager
EC002

TL Guide
EC004

Head Cook
ECC003

ATL Guide
EC005

Guide
EC006A

Guide
EC006B

Guide
EC006C

Giude
EC006D

Guide
EC006E

Guide
EC006F

Assistant
Cook ECC007

Assistant
Cook/Server
ECC007A

Canadian Adventure Rafting Companys Job

Descriptions
Position

Requirements

Knowledge

Owner

Manage supervisors
All accounting functions
Customer complaints
Gear Inventory
Purchasing
Staffing

Field Manager

Managerial experience in
the industry
Safety certifications
Very organized
Daily briefing of guides
Communication skills

4 years of guiding
experience
Swift water rescue
training
First aid level C + CPR
Strong leader
Strong swimmer
Great team member
Advanced communication
skills
2 years of guiding
experience
Swift water rescue
training
First aid level C + CPR
Strong swimmer
Strong leader
Great team member
First aid level C + CPR
Swift Water Rescue
training
No guiding experience
needed
Strong Swimming Ability
Leadership skills
Great team member
Previous experience as a
cook
Keeps a organised
kitchen

TL Guide

ATL Guide

Guides

Head Cook

Industry knowledge/skills
Accounting knowledge
Team management
HR knowledge
Knowledge of Government, employment
& regional laws and policies and
reporting requirements
How rafting companies operate
River skills/knowledge
Organization of staff, clients
Gear requirements and
familiarity

Be able to read and understand

water flow
Time management
Organizational skills
Supervisory skills/experience

Communication skills
Group experience
Supervisory skills/experience

Strong communication skills

Equipment /gear setup, proper
application and adjustments
based on individual client needs

Health and safety regulations

Cooking on a large scale
Prepares good, nutritious, tasty
meals

Assistant Cook

Practices safe food

handling
- Great team member
- No previous experience
needed
- Willing to learn
- Great team member
- Must be able to work on
your own when needed

- Safe food handling knowledge a plus

- Good communication skills
- Dealing with groups

Canadian Adventure rafting Companys Job

Descriptions
Job Position

Description

Owner

Hiring of all staff. Maintain accounting,

employment and government reporting
records. Responsible for accounts
payable & receivable, purchasing and
payroll. First contact with clients,
arrange bookings. Resolve client
complaints when escalated by Field
Manager.
To supervise and maintain the proper
operation of the river trips and guides.
Plan and organize the daily trips and gear
by making a schedule to keep things
running on time. You will have to receive
customer complaints and deal with them
promptly to satisfy the customer. Reports
to Owner.
To lead rafting trips down the river in a
safe and timely manor while ensuring the
guests safety and enjoyment. Plan, carry
out trips and attend to clients special
needs, enforce safety and regulations,
understand group
management/dynamics. Be able to deal
with emergencies by ensuring the safety
of everyone in the situation while
creating proper reports on a daily basis. .
As the head guide you will also be
responsible to train new staff, repair
equipment. Report s to Field Manager.
To assist the trip leader in leading trips
down the river to ensure the safety and
enjoyment of the customers. In case of
emergencies you will assist the trip
leader in organizing the recue team and
providing daily reports. Other duties are
to assist in pre-trip set up and to
maintain safety protocols and
procedures.
To provide a safe and exciting experience
for guests while being a key part of a

Field Manager

TL Guide

ATL Guide

Guides

Head Cook

Assistant Cooks

team to provide it. Guides will run half

day and full day trips on the Red Deer
River. The Primary responsibility of the
guides is to deal with guests and provide
them with the best experience possible.
As a guide you are part of a team that
has to work together to provide quality
service, teamwork and a great
experience. When needed to provide
assistance with the repair of equipment
through out the season. Reporting to the
TL Guide.
Manage the kitchen, inventory, and order
supplies with owner. Maintain health and
safety standards for food handling.
Prepare food for large groups of people in
remote area. Cook nutritious, tasty meals
within set budget. Supervise cooking
staff. Report to Owner.
Under the supervision of the Head Cook,
to assist with food preparation and
cooking. To bring and dispense food to
clients. Communicate with clients, notify
head cook of any complaints, special
requests and compliments. Assist with
outside area and kitchen clean up. Other
kitchen duties as assigned by Head Cook.

Recruitment and Vetting

In order to attract and recruit new employees to Canadian Adventure
Rafting Company will identify the jobs that have an opening and then
create a specified list of requirements for each job opening. We will
advertise job postings on the internet at several sites and put job
advertisements in a wide range of prints (news papers, magazines) in
order to attract a diverse range of people that will attract qualified
recruits for the job openings. Other areas that we will advertise are at
colleges, Facebook pages, government employment websites, and we
will also attend trade shows that will attract people that are interested
in outdoor activities to gain customers and possible employees. By

doing this we should attract a large and diverse range of applicants

and this will help us create a company that has qualified employees
that have a wide range of skills and back rounds.
Our vetting processes will is an important step in the hiring process
because it is when we examine the applicants certifications,
experience, education, and their ability to work for our company. The
purpose of this is to make sure that our decision on who we want to
hire is based on the applicants skills and ability to help and add to our
company. By doing this it will ensure that our employees have the
necessary skills and abilitys to preform the job duties at a high skill
and that we can depend on them do so.

Sample Job Application

Canadian Adventure Raft Company

P.O. Box 852,
Red Deer, Alberta.
405-222-1819
TSangster@carc.net

Application or White Water Raft Guide 2015

Please note that guides must report to camp 2 days prior to May 1st
opening for training. Please confirm that you are able to attend.

10

YES ____
NO ____

11

Personal information:
L

Name: First_____________________________ Last

____________________________
Address:
Street:
__________________________________________________________________
City:
__________________________________________________________________
Province:
_______________________________________________________________
Postal Code: __________________
Phone Number(s) Home: ________________________ Cell:
_______________

Email address:
_________________________________________________________

Alternate Contact Information:

L

Name:
______________________________________Relationship: ____________

Address:
_________________________________________________________________

Phone number(s) Home: _______________________ Cell:

________________

/ Educational Background:
/

Please have provide photocopies of Degrees, Diplomas

and Certificates.
Institution Graduated Year

Program

Degree/Diploma/Certificat

12

Obtain

Employment History:
Please list employment beginning with most recent. List
all previous outdoor adventure jobs and if applicable 4 other
jobs where you were employed.
Date of
Employme
nt

Name
of
Compa
ny

Contact
Person and
Phone
Number

Positio
n

Job Duties/
Description

Other Outdoor Experience(s):

Provide any information that we might find interesting. I.e. play a
musical instrument, jib line etc.

All information provided is strictly confidential and will only be

used by Canadian Adventure Rafting Company for the purposes of
hiring. No information will be released to a third party.
I understand that by signing this document I agree that
Canadian Adventure Rafting Company may contact my past
employers as listed by me in this document for reference purposes.

13

L
L

Employee: _____________________________________________ Date:

____________
Please Print
M/D/Y

L
L

Employee Signature:
________________________________________________________

Witness: _______________________________________________

Date:

____________
L

Please Print

M/D/Y

Witness Signature:
___________________________________________________________

Hiring and Contracting

14

Canadian Adventure will Hire all of their guides as full time employees
to give management oversight of the raft guides in order to guarantee
their performance on and off the river. As for the kitchen staff they will
be hired through a contract to provide direct service to our customers
in the kitchen. This will allow us to focus on the rafting component of
out company.
Pay Scale and employee benefits
Our company will offer different pay rates that are dependent on the
guides skill and experience level.
Experience level (years)
4 years of experience (Trip Leader)
2-3 years of experience (Assistant

Pay Rate (Per Day)

$130
$110

TL)
0-1 Year of experience (Entry

$90

Level)
Pay Raise (Returning Guides)
Trip Leader 2nd Year
Assistant trip Leader
Entry Level

5% Raise Per Season

$136.50
$115.50
$94.50

Pay increases are dependent on revenue from previous years income. Increase can
range from two percent to 5 percent.

Employee Benefits at Canadian Adventure Rafting Company

15

Work outside in a beautiful area all summer

Breakfast and lunch are provided for each trip
Gear discounts from various suppliers
Can purchase used gear at the end of the season
Free Campsites and amenities (shower, bathrooms, electricity)
Can sign out equipment for use on the Red Deer River

Sample Contract for Kitchen Staf

Thomas Sangster, Owner

Canadian Adventure Rafting Company
Red Deer, Alberta.

Employment Contract
Head Cook
This agreement is made and entered into this ___________ day of
__________, by and between the (insert) Canadian Adventure Rafting
Company and ___________________________, who is for consideration set
out to undertake and act as the cook for Canadian Adventure Rafting
Company at the base camp Red Deer, Alberta.
It is understood and agreed upon that the services of the cook
under this agreement for employment shall begin the first day of
operations held in May 1st of the year at the base camp and shall
terminate no later than the last day of September. It is also agreed
upon that the Owner shall notify the cook no later than two (2)
weeks previous to the agreed upon starting date.
1. Responsibilities and Duties
A. The cook shall be responsible for preparing the menu as
well as ordering the food with the aid of the company
Owner.
B. The cook shall be responsible for and assist in the general
upkeep and maintenance of the kitchen, theses
responsibilities include but are not limited to:
i.

Supply all food/ingredients to prepare meals

based upon exiting menu, all kitchen cooking
equipment, dishes, cutlery, condiments,
cleaning supplies, kitchen clothing and safety
equipment as required.

16

ii.
iii.
iv.
v.

Coordinating with the assistant cook in

delegating duties.
Clean up of kitchen and dining area.
Washing dishes, utensils, pots and pans as
needed for immediate use.
Smoking in only designated areas.

C. In addition, the cook will perform other duties as

designated by the Owner of. Canadian Adventure Rafting
Company
2. Hours of Work
D. It is understood and agreed upon that the cooks hours
shall be 7:00 am 3:00 pm from Monday through Sunday.
E. The cook is expected to work any additional hours as
needed to prepare the required meals.
F. Meal substitutions/changes other than stated above will
be decided upon by the owner and the cook.
3. Absences and Attendance
a. It is further understood and agreed upon that is the
responsibility of the Head Cook to find a substitute
cook if he/she are unable to be at camp to prepare
meals.
i. In this instance the Owner must be notified for
two (2) days in advance of absence.
ii. It is up to the Owners discretion whether to give
the cook random days off from work. These days
off are due to a lack of clients for that day(s).
iii. In the case of illness, the cook should contact the
Owner before 9:00 am the day of the absence and
arrange for a substitute cook as soon as possible.
b. Should the Canadian Adventure Rafting Company need
to contact the Head Cook, a means to contact him/her
shall be provided.
4. Salary
a. Wages will be decided between the parties involved.
b. In consideration for services and supplies payment
shall be made on a monthly bases. Payment on the last
day of each month during operating season May 30th to
September 30th.
c. It is the responsibility of the Head Cook to remit all
Revenue Canada payroll deductions, HST or PST & FST
reporting and remit payment or receive credit and
Workmans Compensation fees if required.
17

5. Health Insurance
Health insurance is the responsibility of the Head Cook to
obtain and this
information will be provided
to the Owner.
6. Termination and Renewal
a. It is understood and agreed upon that this agreement
may be terminated by Canadian Adventure Company
with thirty (30) days notice to the cook.
b. It is also understood and agreed upon that this
agreement may be terminated by the cook with thirty
(30) days notice to the Owner.
c. This agreement can be renewed each year by the
presentation of the newly written agreement by March
1st.
d. The cook may accept the new agreement by signing it
and returning it to the Owner.
e. If the renewed agreement is not signed and returned,
the agreement is considered terminated as of the end of
the agreed terms of the current agreement.

_________________________________________
___________________________
Owner, Canadian Adventure Rafting Company
_________________________________________
___________________________
Head Cook

Date

Date

18

Induction Process
Once we have hired our guides they will have to go through an
induction process in order for us to get them on the payroll and ready
to work. To do the all of the new employees will have to fill out
employee agreements, health form, payroll form, tax form, direct
deposit information, and contact information. Other parts of the
induction process will be getting copies of the guides certifications and
licences so that we have proof of certification and going through the
procedure to sign out /buy gear. Once that is done we will then go
through the companys manual and policies to allow the guides to fully
understand them so that they can follow them properly. Once they
have read it they will sign a statement stating that they have read and
understand the manual and procedures of the company. This will give
us all of the necessary information for them to start working.

Canadian Adventure Rafting Company

Employee Employment Agreement
Employee name
Social Insurance
Number
19

Address
Phone Number(s)
Certificate
Number(s)
Driver Licence
Number
Job Description

Salary
Performance
Benchmarks

End of Season
Bonus

Housing
Restrictions

Acknowledgemen

To provide a safe and exciting experience for

guests while being a key part of a team to
provide it. Guides will run half day and full day
trips on the Red Deer River. The Primary
responsibility of the guides is to deal with
guests and provide them with the best
experience possible. As a guide you are part of
a team that has to work together to provide
quality service, teamwork and a great
experience. When needed to provide
assistance with the repair of equipment
through out the season. Reporting to the TL
Guide.
Wage of $90.00 per day for the rafting season,
May 1st, 2015 to September 30th, 2015.
Assessed on thoroughness in performance of
duties, attitude, reliability, dependability,
ability to work as a team player, initiative,
mature decision making, and interaction with
co-workers, management and guests,
flexibility, and eagerness to learn.
Guides meeting the above mentioned
requirements and completing the full season
will receive a bonus of $2.00 for each full day
worked during the season. Dismissal from
employment for any reason or guides leaving
employment on their own accord will not be
entitled to this bonus.
Campsites are available at no charge. Cabins at
a reduced rental fee.
Canadian Adventure Rafting Company is a drug
free environment. Guides caught with drugs in
their possession or doing drugs will be
immediately dismissed.
We provide smoking areas and ask that staff
use these.
I confirm that I have read and understand the

20

conditions of employment, salary, performance

expectations and job requirements. I have read
the Canadian Adventure Rafting Company
employee handbook, policy handbook and
Code of Conduct. Employee Initial:
_______________ Date: ________________

Acceptance
INWITNESSWHEREOFtheEmployerhascausedthis
agreementtobeexecutedandtheEmployeehassethis
handasofthedatefirstabovewritten.
SIGNED,SEALEDANDDELIVEREDinthepresenceof:
________________________________________[Nameof
employee]
________________________________________
[SignatureofEmployee]
________________________________________[Nameof
Employer]
________________________________________
[SignatureofEmployer]

Revenue Canada Agency Employment

Forms
Revenue Canada Agency
Signed Employee initials:
________

TD1 Form
2015 Personal Tax Credits
Return
Date signed: ________________

Canadian Adventure Rafting Company

Employee Medical Information
Last name:

First name:
21

OHIP Number:
Sex: Male: ____ Female:
______
Address:
Emergency contact numbers:
Existing medical conditions:
Medications (list):
Other information: allergies
etc.
Other Insurance coverage
Provider name:
Policy number:

Date of Birth:
Weight: _________ Height:
________

Canadian Adventure Rafting Company

Code of Conduct
Employees of the Canadian Adventure Rafting Company (CARC) will, to
the best of their ability, conduct themselves as follows:
1. With honesty, politeness, fair-mindedness, respect and in good
faith towards CARF, its staff and clients at all times.
2. Employee will take care to ensure that CARCs reputation of
safety, honesty, customer service and adventure is upheld at all
times.
3. To protect, when possible, the property and assets of CARC.
4. Compliance with CARC policies and employee policies are
maintained.
22

5. Acts of discrimination, sexual harassment, physical violence,

inappropriate language, the use of drugs, drinking alcohol during
working hours and the theft of client or CARC property will not be
tolerated.
6. The result of such behaviour will result in immediate
dismissal.
7. Instances of such behaviour observed by members of staff will
report the person(s) involved to management within 24 hours.

Orientation and Training

In order to ensure that our guides and staff can provide our customers
with the experience that they are expecting to receive from us we will
go through a comprehensive orientation for the whole company. To do
this we will go through the message and experience that our company
is trying to give out guests. By doing this our guides and staff will be
able to provide our guests with the experience that they are expecting
from our company. This will create a better company if everyone is
23

trying to provide the guests with the same experience and product,
hopefully resulting in satisfied guests that will return for the great
experience.
After the orientation our staff will need to be trained so that they
can preform the needed skills with confidence and reliability. First we
will go through their job duties and what is expected of them for each
job position. Once they understand what their duties are they will start
their training, which will vary for each position. The following are the
training schedules for the guides and field manager:
Raft Guides:
Instructional design
System
Business Planning
Client information
Equipment
management
Risk mitigation
Emergency response
Plan

Curriculum
Curriculum
Company operation
Pre-trip briefing and waiver
Horse assessment/care and gear
Skill level of clients and trail safety
Know how to respond to an emergency

Planned outcome of orientation:

By participating in the 29-hour orientation/training the guides will be
able to properly inform our clients about safety and proper practices.
They will also understand what the clients are expecting to receive
from the experience and how to provide the clients with it. They will
understand all of their responsibilities for the job while being able to
preform the tasks with skill and ease.
Staf Training outline: Trail Guides
24

Day 1:
Time
1 hour
1 hour
2 hours
2 hours
Day 2:

Description of Training
Tour of land and operations
Read and understand the companys employee manual
(sign)
How to preform a pre-trip debriefing/orientation for clients
Read and understand the ERP and be able to preform it

2 hours
3 hours
2 hours
Day 3:

Proper use of raft outfitting and other gear

Proper care and evaluation of rafts (skill level required)
Evaluating guides skill level

3 hours

Beginner techniques (steering, ferrying, reading water,

safety)
Briefing before each rapid for customers
River run to learn routes and skill level needed for each
route
Emergency exits on river

1 hour
3 hour
1 hour
Day 4:
3 hours
4 hours

Assist with outfitting the raft and run the entire river with
experienced guides
Assist with a trip with clients (complete
orientation/debriefing) and shadowing the guide

Day 5:
5 hours
1.5 hours

Guide a trip down the river with clients while being

shadowed by an experienced guide. Receive feedback and
suggestions on their performance from experienced guide
Write Albertas raft guide exam if needed

Field Manager:
Due to the fact that the field manager will have previous experience as
a manager their training will mainly consists of an orientation to the
company and how it operates.
Day 1:

25

1 hour
2 hours
2 hours
1 hour

Tour land and operations

(introduce to guides)
How we book and organize our
daily trips
Gear organization and
maintenance
Introduce to other operations of
company

Day 2:
2 hours

Explain how to deal with customer

complaints and when to send
them to owner

By going through this training it will install confidence with the guides
because they will be confident about their rafting skills and have the
ability to deal with situations properly on the river. They will
understand what is expected of them while they are working and how
to provide the guests with the experience they are looking for. Through
out the season the guides will gain even more confidence because
they will be running daily trips down the river and this will create
reliability from the guides due to the fact that they will hone their skills
through out the season. During the training they are given specific
goals that they can measure their performance on. For example they
know the lines and they are constantly trying to achieve a perfect
line/run down the river by being on line and not flipping the rafts.
Among other goals this will allow the guides to have accuracy on how
they are preforming.

26

Performance and Accountability

Having clear levels of performance and goals that the employees can
strive to reach will set performance standards that the employees can
use to measure their performance. Through out the training process
the performance standards will be set so that the guides know what is
expected. Some of the performance standards will be keeping the gear
shed organized, making sure that all guests have the proper
equipment before launching, being on line through each rapid, and
following proper procedures on and off the river. There will be many
other standards that will be used to clearly measure the performance
of each employee to keep the integrity of each system.
To Asses the performance of the employees we will employ a
feedback system where the other guides and supervisors can try to
help/improve on their peers by giving structural feedback to each other
in order to maintain the set standards of the company. There will also
be random check ups by the owner where he will assess the
performance of the employees and this will be a cumulative process
that will add up. At the end of each month the owner will meet with
each employee to give constructive feed back on the measurable
standards if needed. This will be done each month in order to follow up
with the employees. To motivate my employees there will be a bonus
available at the end of each month that will vary from taking them out

27

to supper/movies as a group, a five percent bonus on their pay check

for that month, free gear from outfitters.

Employee Information
Name: __________________________
Employee ID: ___________________________
Supervisor: _____________________________
Ratings
Job Knowledge: The employee understands
Excellent
Duties and responsibilities for job position
And has the skill level to preform and complete
Tasks.

Poor

Good

Work Quality: skill level, quality, dependability

and results attained.
Attendance: Shows up on time, takes scheduled
breaks, and notifies if unavailable.
Initiative: Completes work on their own, solves
problems, efficient, and looks for things to do.
Work Attitude and Teamwork: Employee
has positive attitude and works well as a part of a
Team.
Dependability: Employee is able to be counted on
and complete job duties in a timely fashion to a high
standard.
Comments: _____________________________________________
____________________________________________________________
____________________________________________________________
____________________________________________________________
____________________________________________________________
____________________________________________________________
Overall Rating

28

Professional Development
In order to retain my employees they need to feel fulfilled by thee work
and training that they are receiving from Canadian Adventure Rafting
Company will offer all of their employees a bonus for each year that
they come back to work, the ability receive funding to put towards
further training and discounts on gear through our suppliers. As a small
company we are always looking for opportunities to grow our business
and this includes program developments that they can have input on.
By doing this it should help us retain our employees and this will
benefit our company because having to train new employees each
year will cost the company money and affect the performance of the
staff instead of improving performance when we retain our employees.
In order to continue the training of our employees we will
continually provide all of the employees with recertifying courses
through nationally recognized certifying bodies such as Paddle Canada,
Wilderness First aid training, and others. The owner will preform
through internal training out the working season. That will continually
train our guides and for the rest of our employees we will offer
opportunities to get further training in their field and on the river if
they are interested.

29

Promotion and Termination

Employees will qualify for promotion after they have shown that they
have the skill and ability for the promotion. This will not be formalized
in our organization because the employees should perform at their
best without the encouragement of a promotion. If they are willing to
preform at a high standard with out knowing that it might lead to a
promotion then they will be more deserving of the promotion.
When employees leave our organization for the season their will
be a formal meeting with them to discuss the next season and if they
need to do anything to prepare for it and what to expect. This will also
be an opportunity for the employees to give the owner feedback on the
season and if they feel that there is anything that we can improve on.
This will allow the employees to share their opinions and help the
company grow in a way that will benefit the entire company. As for
employees that are leaving and not coming back there will be a
meeting with them to thank them for their contribution towards the
company and a reference if needed. This is dependent on the reason
that they are not returning for the next season though.

30

Canadian Adventure Rafting Company

Disciplinary Policies and Procedures 2015

Management, supervisors and staff will strive to conform to the

companies acceptable standards of performance. It is understood and
acknowledged that employees are responsible for their own personal
conduct and work performance; and must accept the consequences of
those actions. The use of disciplinary action(s) will only be used as a
way to positively influence the employee(s) work and attitude
behaviour and to improve their work performance. Every effort will be
made to assist the employee to correct the behaviour in a positive
manner; exceptions are severe offenses when immediate dismissal is
justified.
Ofences: in order of degree of severity (Grave, Major,
Minor)
1. Sexual harassment
(Severe)
2. Physical violence: towards staf, supervisors,
management, clients, threatening behaviour
(Severe)
3. Theft: Company or client property
(Severe)
4. Employee failure to use safety devices and advise clients
of safety procedures
(Major)
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5. Failure to (Major)
6. False employment information: incorrect information on
application/ work records
(Major)
7. Work Performance: not doing his/her job to the Company
standards, not completing work assigned, not completing
work in the time required
(Major)
8. Behaviour: alcohol consumption at work, sleeping on the
job, inappropriate/ ofensive language, (Minor)
9. Attendance: absenteeism, late arrival/early departure from
work, leaving without permission
(Minor)
Disciplinary Action to be taken based upon Severity of
Ofense
Severe ofenses (1 through 3) meeting with Supervisor(s) and
Owner to discuss ofense and action to be taken. When
verified, without any doubt, will result in immediate
dismissal.
Major ofenses (4 to 67 when verified, without any doubt,
ofenders will receive for the first ofense a verbal warning,
2nd ofense written warning, 3rd ofense meeting with
Supervisor(s) and Owner to discuss ofense and action(s) to
be taken. Fourth ofense dismissal.
Minor ofenses (7 to 9) when verified, without any doubt,
ofenders will receive a verbal warning 1st & 2nd ofense, 3rd
ofense written warning. 4th ofense meeting with
Supervisor(s) to discuss action to be taken. 5th ofense
meeting with Supervisor(s) and Owner to discuss ofense and
action(s) to be taken. Termination is the last resort when
dealing with minor ofenses. The Canadian Adventure Rafting
Company will make every attempt to correct minor ofenses
through goal setting and praise.
Questions to consider regarding before Disciplinary action is taken:
32

1. Is the offense/charge clearly understood by management and

supervisors?
2. Does the employee fully understand the charges against him or
her and were they aware the action was wrong?
3. Are the facts accurate?
4. Has someone spoken to the employee to obtain his or her side of
the offense?
5. Are there extenuating circumstances?
a. Supervisor/employee conflict
b. Staff conflict, false accusations
c. Employee provoked
6. Has the rule been applied consistently to everyone in the same
way?
7. Has the offense hurt the organization?
8. What is the employees past record with the company?

Canadian Adventure Rafting Company

Disciplinary Actions
Employee name: ______________________________ Employee number:
_______________________
Address: ________________________________________ Phone Number:
___________________________

Date

Offense

Action Taken

Follow-up Date

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Please ensure that Witness statement(s), written warnings and

employee statement are dated and signed by the employee,
witness and supervisor and/or owner. All documentation is to
be attached to the disciplinary action sheet.
Succession and Continuation Strategy
As a company it is important to have a wide variety of experience and
back round with your employees in order to have a company that is
well rounded. This will create a well run company that customers will
enjoy to attend and continue business with. To maintain a balance
between experience and maturity our company will have diversity
between our employees, which will keep our company fresh and
unique. Our human resources will remain in check because it will
constantly be looking for ways to improve the companys methods and
strategy.

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Sources:
Belcourt, M., Bohlander, G., & Snell, S. (2005). Managing Human
Resources. (E. Veitch, Ed.) Toronto, Ontario, Canada: Thomson Canada
Limited.
Employment Agreement FarmHouse Cook. (n.d.). Retrieved November
29, 2014 from www.farmhouse.org/guides/asc_cook.doc
Employment Agreements. (n.d.). From hrcouncel.ca:
http:/www.hrcouncel.ca/docs/Template_for_an_Employment_Agreement
.doc
Employment Agrrement (Sample). (n.d.). Retrieved November 30, 2014
from
http://csi.gsb.stanford.edu/sites/csi.gsb.stanford.edu/files/SampleEmplo
ymentContract.pdf

35

Willderness Aware Rafting. (n.d.). Whitewater Raft Guide Job

Description & Pay Scale. Retrieved November 28, 2014 from
http://www.inaraft.com/guide-job-dicription-raft.php

36