LINGLING XU

E-mail: xu3lx@dukes.jmu.edu Phone: (540)746-7511

Current Address: 217 S Liberty St. Harrisonburg, VA 22801
OBJECTIVE

To obtain a full time job to utilize and develop my knowledge of hospitality management.

EDUCATION

JAMES MADISON UNIVERSITY, Harrisonburg, VA, May 2015

Bachelor of Science, Hospitality Management, Business Minor
Overall GPA: 3.2

LANGUAGES

English, Cantonese, Mandarin Chinese, and Limited working proficiency Japanese

EXPERIENCES
Server, Extern, James Madison University Dinning Hall, Harrisonburg, VA, Sept, 2013-May, 2014

Take guests orders and keeping them organized.

Provide entre recommendations by giving menu information in order to help them make decision.
Keep tables spotless clean and polished silverware and glasses.

Back of house Manager: JMU Theme Event, Harrisonburg, VA, Jan, 2015-May, 2015

Creating and executing plans for ticket sales, profit and staff development.
Setting up accurate budget sheet and cost care
Planning and coordinating menu
Order and control of inventory of all ingredients

Internship: Dining Hall Host & Manager, Global Youth Village, Bedford, VA. China, Summer 2014

Maintains the cleanliness and order of the dining hall on a daily basis
Checks on special dietary needs for individuals, making sure special dishes prepared gets to their specific
table, etc.
Maintains menu board, updating before each meal
Establishes dining hall seating and traffic patterns. This includes assuring each table has a designated server
and buser

Internship: Guangzhou Star River Hotel (The Leading Hotel Group), Guangzhou, China, Dec, 2014-Jan,
2015

Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or
manual systems
Maintain an inventory of vacancies, reservations and room assignments
Register arriving guests and assign rooms
Answer inquiries regarding hotel services and registration by letter, by telephone and in person, provide
information about services available in the community and respond to guests' complaints

Server, Yum! Brands, Guangzhou, China, May, 2012-Aug, 2012

Smiling and Bring foods to customers' table

Taking orders from customers and make suggestion on today's special menu.

 Receiving phone call from future customers and make reservation.

RELATED COURSEWORK
Interpersonal Skill, Spring 2013
Communicated in small groups and presented group project to peers and Professor
Practiced how to manage conflicts in work place through role plays
Overview of Hospitality and Tourism Management, Fall 2014
Emphasis on hospitality industry scope, organization and economic impact
Analyzed the areas of lodging, food and beverage, tourism and entertainment management
Studied events planning and resort management
Foundations of Ethics and Law in Hospitality, Fall 2013
Interpreted legal terminology and concepts
Examined on negligence and employment issues including contracts, insurance and property.
Learned court systems by observed civil cases in the actual courtroom
Additional Courses: Business Statistics, Financial Accounting and Managerial Accounting
CERTIFICATIONS & COMPUTER SKILLS
ServSafe Food Protection Manager Certification
Proficient in Microsoft Office Suite (Including Access and PowerPoint)
Cvent certified
TIPS certified