THE SECRET OF CHANGE IS

FOCUS ALL OF YOUR ENERGY

NOT ON FIGHTING THE OLD
BUT BUILDING THE NEW
-SOCRATES

The Nurse as Change Agent In

Health Care Setting
BY.
MS.ANU SARANNYA
M.SC(N) II YEAR

CHANGE
Change is making something different

than it was.
In many instances, the outcome remains
the same, but the process is changed.
Change is inevitable in nursing.

CHANGE AGENT
The change agent is the one responsible

for implementation of a change project.

The role of the change agent is to manage
the dynamics of the change process.

ORIGINS OF CHANGE
Began in the 1990s
Continuing increase in health care costs
Employees expected to become

multiskilled
Presents challenges for both providers
and consumers

CHANGE
Driving forces for change
External forces
Insurance companies
Government
New technology

Internal forces
Strategy for success
New philosophy

ROLE OF THE CHANGE AGENT

The person who seeks to lead or create

change
Demonstrate your commitment to

change
Believe in the necessity for planned

change

MANAGERS OF CHANGE
Quality patient care continues
Staff feel supported in doing their jobs
Adverse effects of the change are

mitigated

EFFECTIVELY PARTICIPATING IN
CHANGE
Understanding the change
Why it should occur
Who it will benefit
What is required for success

What is your place in the change?

Viewed as positive or negative
Participation is essential

CONSTRAINTS AND SUPPORTS

Constraints
Conflict with other staff
Lack of supports
Bucking the system

Supports
Legal mandate for client rights
Personal reward for quality

care