The 5 Step Process of Communication

1) Creation: Deciding what to say and how to say it

2) Transmission: Sharing/Sending the message properly
3) Reception: Receiver obtains message
4) Translation: Receiver is responsible for understanding the message
5) Response: Receiver must respond to the message and the process runs again

Communication Channels: Means through which people in organizations and other

groups communicate with one other

Face-to-face
E-mail
Written letters and memos
Mobile
Presentation

Deciding on which channel communication to use

Objective
Efficiency
Information richness

Barriers to communication

Noise
Physical location
Poor equipment
Language
Culture
Organizational structure
Attitudinal/Emotional
Lack of info/outdated info
Perception
Personality

5 Stages of Conflict
1) Potential opposition or incompatibility

2) Cognition and personalization

3) Intentions
4) Behavior
5) Outcomes

5 Conflict Handling Intentions

http://www.directionservice.org/CADRE/pdf/School%20Social%20Work%20%20Afternoon%20Session.pdf