Language

Signposting
Formality
Useful expressions

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Contents
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Signposting

Formality

Useful expressions

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Signposting
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The person who uses a lot of big

words is not trying to inform you;
hes trying to impress you.
O. Miller

Managers have to know language,

to understand what words are and
what they mean.
Peter Drucker

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Signposting
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Which of the following statements do

you agree with? (Yes/No/Maybe)
1. When you have a large vocabulary, you
should use it.
2. Knowing and using the jargon shows you are
competent.
3. Simple words are best.
4. Long, elaborate sentences are a sign of a
good speaker.

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Language the dont

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Avoid a jargon
Avoid complex phrases
Avoid being too formal
Avoid long statements

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Language the do
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Use everyday language

Use concrete words
Use rhetorical questions
Use dramatic questions
Use dramatic structures

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Dramatic structures
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Examples
1. The price was really surprising -> What was
really surprising was the price./ What
surprising was the price.
2. The flower is beautiful. -> What a beautiful
flower!
3. The Old Man and the Sea is my favorite book.
-> This is my favorite book, The Old Man and
the Sea.

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Signposting
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Signpost
Summarize
Use check-up questions

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Signposting
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Make it interesting
Stories/ anecdotes
Explain by analogy
Involve them
Ask questions
Pause until reply

Thank You !
See you next time!

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