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  • Francophone Context Literature Eng

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    api-226813652
    203 vues5 pages
    The document discusses challenges faced by Francophone clients in accessing legal services in Ontario, such as a lack of awareness of the Francophone population, fewer French services, and pressure on French-speaking staff. When services are not provided in a client's first language, their experiences can be awkward and they may be less forthcoming. The document also notes that Francophone refugees and newcomers are frequently misdiagnosed in healthcare due to language barriers and mistrust of services. Promising practices identified to address these issues include providing culturally appropriate services in clients' first languages, collaborating across agencies to better serve the Francophone population, and conducting outreach to build trust in French-speaking communities.

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    The document discusses challenges faced by Francophone clients in accessing legal services in Ontario, such as a lack of awareness of the Francophone population, fewer French services, and pressure on French-speaking staff. When services are not provided in a client's first language, their experiences can be awkward and they may be less forthcoming. The document also notes that Francophone refugees and newcomers are frequently misdiagnosed in healthcare due to language barriers and mistrust of services. Promising practices identified to address these issues include providing culturally appropriate services in clients' first languages, collaborating across agencies to better serve the Francophone population, and conducting outreach to build trust in French-speaking communities.

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    © All Rights Reserved
    Téléchargez comme PPTX, PDF, TXT ou lisez en ligne sur Scribd
    Signaler comme contenu inapproprié
    203 vues5 pages

    Francophone Context Literature Eng

    Transféré par

    api-226813652
    The document discusses challenges faced by Francophone clients in accessing legal services in Ontario, such as a lack of awareness of the Francophone population, fewer French services, and pressure on French-speaking staff. When services are not provided in a client's first language, their experiences can be awkward and they may be less forthcoming. The document also notes that Francophone refugees and newcomers are frequently misdiagnosed in healthcare due to language barriers and mistrust of services. Promising practices identified to address these issues include providing culturally appropriate services in clients' first languages, collaborating across agencies to better serve the Francophone population, and conducting outreach to build trust in French-speaking communities.

    Droits d'auteur :

    © All Rights Reserved
    Téléchargez comme PPTX, PDF, TXT ou lisez en ligne sur Scribd
    Signaler comme contenu inapproprié
    sur 5

    Eastern and central region community

    legal clinic transformation project


    Francophone literature
    Presented at:
    Oversight Committee meeting, April 24th, 2015

    Lack of services provided in French


    Graham, Maslove & Phillips, 2001
    Lack of awareness about how many Francophones are living in
    Ontario
    Fewer services and longer wait-times
    More pressure on French-speaking staff (George & Mwarigha, 1999)

    Lack of services provided in French


    Spoken French stigmatized
    Clients are encouraged to use English in courts
    French-speaking clients not comfortable in English or in professional
    French

    When services are not provided in 1 st language, clients


    experiences are awkward, they have difficulty trusting
    providers and being forthcoming, and misdiagnoses are
    common (health sector)
    2

    French-speaking refugees and


    newcomers
    Dufresne & Makropoulos, 2008; Gog-Guy, Cravens & Patterson,
    1991; Ngwakongnwi et al., 2012; Younes, 2004; George &
    Mwarigha, 1999.

    Frequently misdiagnosed (healthcare context)


    Mistrust and dissatisfaction with service is widespread
    Using interpreters can be awkward: communication,
    interpreter privy to personal matters (health sector)
    Some reported insufficient set of contact points with
    ethno-specific agencies for French-speaking Africans
    Eligibility rules for legal aid are considered off-putting
    (Dufresne & Makropoulos, 2008)

    Promising practices
    Culturally appropriate delivery

    (Gong-

    Guy, Cravens & Patterson, 1991)

    Provide services in 1st language


    Spoken French
    1st languages other than French (for
    newcomers and refugees)
    Results in more time spent discussing
    issues in depth, which avoids
    misunderstanding and builds trust
    4

    Promising practices
    Agency collaboration
    Better collaboration between French-speaking
    staff at different agencies
    Create formalized network of Francophone staff
    across sectors (Drolet, et al., 2014)
    Lack of resources for Francophone population,
    collaboration can help make better use of resources

    Outreach to Francophone communities


    To lessen mistrust & unwillingness to seek help
    (Gon-Guy, Cravens & Patterson, 1991)

    Make known availability of translation services


    (Ngwakongnwi, et al., 2012)
    5

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