AEA PG - 680 II Semester M.B.A. (Day) Examination, January 2010 (2007-08 Scheme) Management P-2 : PRODUCTIVITY TECHNIQUES AND TQM ‘Time :3 Hours Max, Marks : 75 SECTION — A ‘Answer any six questions : (6x2=12) 1, a) Distinguish between production and productivity. b) Distinguish between quality and reliability. c) Whatis the difference between “Defectives and defects” and what are the control charts used to monitor them ? d) What is meant by OBE ? e) Define POKA YOKE. £) What are the two methods used for “SIX SIGMA” projects ? g) What is the meaning of Muda, Mura and Muri ? h) What is meant by QFD ? SECTION - B ‘Answer any three questions : (3x8=24) 2. What are the seven tools of Q.C. used for solving problems ? Describe the tool “cause and effect diagram” for the effect “LOW MORAL in the organisation”. 3. a) What are the tools used in POKA YOKE ? b) Give examples with any two tools, how they are used for avoiding defective products. PLO.PG ~ 680 IU 4. a) What are the different control charts used for Monitoring Quality ? b) In an organisation producing sports shoes, samples of 100 are taken 20 times in a day and the total no. of defectives in all are 50 Nos. Draw a control chart for monitoring it for 3 sigma level. 5. How do you think that you can measure the productivity of a) RQD 6b) Materials Management ? 6, What are the seven wastes encountered in an industry ? Explain each waste with example, SECTION ~ C Answer any two + (2x12=24) 7. What is TQM ? How do you feel that you can initiate TQM approach in a “B” school ? (i.e. Institute Imparting Management Education). 8, What is “FMEA” ? How can Marketing Dept use “FMEA” as one of USPs for promoting the products. Consider either a two wheeler or four wheeler product. 9. Explain any two of following : a) ISO. 9000 b) ISO 14000 c) Deming’s Award. SECTION ~ D Case Study (Compulsory) : (1x15=15) 10. You are appointed as a consultant in a Hospital for “TQM” The Hospital has $00 beds, outpatient dept, 250 doctors and 400 nurses/staff of various depts. It has all facilities like Maternity, Orthopedics, Neuro, Urology, Radiology, Scanning, etc. As a TQM advisor what do you feel that can be done to make this Hospital a “World Class” one ? How do you think you can “Delight” the customers who could recommend to others to use the Hospital ? Explain the above with various tools of TQM.{INTE AEE J PG - 781 III Semester M.B.A. (D3y+Exafiination, January 2009 (2007-08 Scheme) MANAGEMENT F-2 :Financial Markets and Institutional Management Time : 3 Hours Max. Marks : 75 SECTION ~ A (6x2=12) Answer any six of the following : 1. a) Differentiate between capital and money market. b) What is securitization ? c) Define monetary policy. d) Whatis book building ? ) What is free float index ? f) What is short selling ? g) What is margin trading? h) What is Net asset value of a mutual fund ? i) What is meant by circuit breakers ? SECTION ~ B (3x8=24) Answer any three questions. Bach question carties eight marks. 2. “There is a close relationship between financial system and economic growth” Comment critically. 3. Briefly explain the sub-markets operating in a typical money market. 4. Explain the various steps involved in a trading on a stock exchange. 5. Discuss the factors responsible for the growth of derivatives market in India. 6. Discuss the functions and working of Industrial Finance Corporation of India. PTO.PG ~ 781 {A Answer any two questions. Each question carries twelve marks. 7. Explain in detail the steps involved in book building process. Discuss the methodology adopted by credit rating agencies while rating financial instruments of an entity. . Explain in brief the different functions of merchant banking. SECTION —-D Case Study 10. DLP Pvt. Ltd. considering the possibility of purchasing a multipurpose machine which cost Rs. 10 lakhs. The machine has a expected life of 5 years. The machine generates Rs. 6 lakhs per year before depreciation and tax and the management wishes to dispose the machine at the end of 5 y‘ ‘hich will fetch Rs. 1,00,000. ‘The depreciation allowable for the machine is 25% on written down value and the company’s tax rate is 50%. The company approached a NBFC for a five year lease for financing the asset which quoted a rate of Rs. 28 per thousand per month. The company wants you to evaluate the proposal with purchase option. The cost of capital of the company is 12% and for lease option it wants you to consider a discount rate of 16%. 0 1 2 3 4 5 PV @12% 1.000 0.893 0.792 0.712 0.636 0.567 PV @ 16% 1,000 0.862 0.743 0.641 0.552 0.476 ECTION - C (2x12=24){ARUGULA PG - 782 ILI Semester M.B.A. (Day) Examination, January 2009 (2007-08 Scheme) MANAGEMENT P-2 : Productivity Techniques and TQM Time : 3 Hours Max. Marks : 75 SECTION - A Answer any six of the following. Each question carries two marks. (6x2=12) a) POKAYOKE b) Leaming curve c) Productivity d) Lean manufacturing e) Reliability f) MUDA 2) CMM h) Kaizen. SECTION - B Answer any three of the foliowing. Each question carties eight marks. (3x8=24) 2. Explain how Method study and Work measurement helps in establishing standards for Direct Labour cost. 3. What are the principles of TQM ? Write the ten steps to TQM. 4, Distinguish between continuous improvement (Kaizen) and Business Process a Re-engineering (BPR). . Explain process mapping. What are its benefits ? . What are the pillars of TPM ? How is TPM implemented in an Automobile Industry ? PTO.PG ~ 782 (NMA A SECTION ~ € Answer any two of the following : (2x12=24) 7. Explain Benchmarking process. What are its benefits fora manufacturing organization ? 8. How do you measure performance of R & D, Purchase and Q.C, departments in a computer industry ? 9. Write short notes on any three ; a) 180 9000 b) Six sigma c) Strategic outsourcing, d) Automation. SECTION - D This case study is compulsory. [t carries fifteen marks, (1x15=15) Toyota Production System (TPS) can be described as an aggregation of IIT, Jidoka, TPM and standard work. It practices JIT principles and lean logistics and aims to make the flow of supplies with information speed. Lower transportation costs, lower inventory levels and zero defects ensure higher productivity, quality and low-cost advantages. Focus on core competency, strategic outsouring and On the Job Training (OFT) are some of the best practices followed in Toyota. It challenges its suppliers and employees to achieve world-class manufacturing and service capabilities. Toyota works very closely with its suppliers to ensure synchronous R/M flow, high quality and low cost. Frequent deliveries, on-line tracking of supplies and effective co-ordination are the success factors in Toyota. Now, answer the following questions : 1) Do you think Toyota has used CAD/CAM tools in its Automobile plant ? What are the benefits of CAD/CAM ? 2) Briefly explain the JIT principles that TPS could have used 3) What is Lean Manufacturing ? 4) Can you provide a few recommendations to Tata’s Nano car project from the Toyota Production System (TPS) ?PD-631 II Semester M.B.A. (Day) Degree Examination, Jan/Feb. 2007 (Updated Scheme) MANAGEMENT P2 : Productivity Techniques and TQM Time: 3 Hours Max. Marks: 75 SECTION - A Answer any six out of nine questions: (6x2=12) 1. a) What is flow diagram ? b) Distinguish between p and np chart c) What is process capability and how is it calculated ? d) Distinguish between quality and reliabil y. ©) What are the four methods for improving the reliability of a FMCG item £) What are the various work measurement techniques. g) Explain multiskill development. h) What is POKAYOKE ? i) What is “waste” ? SECTION - B Answer any four out of six questions : (4x5=20) 2. What are the contributions of Jurron and Phill Crosby for quality improvement ? 3. Calculate Cc, and CK for the following. 99 loo lo |PD - 631 4. a) Define ISO 900 D and ISO 14000. b) What are the two Audits conducted for certifying the above ? 5. What are the various tools used in POKAYOKE ? 6. Explain 6 sigma briefly and how it is useful. 7. What is OEE ? Calculate OEE for the following data ? a) HrsJday : 16 b) Mic idle/day : 2 hrs. ©) No. of pieces/Hr. expected : 20 d) Actual pieces produced : 240 e) No. of pieces rejected : 20 SECTION ~ C Answer any three questions out of five questions (3x10=30) ~ 8. a) How does “5S” house keeping help an organisation to improve quality ? b) What is World Class Manufacturing ? 9, Draw a TQM Model for a “B” school by describing the various subsystems in *B° school. 10. a) Who is inventor of cause and effect diagram ? What are the other names for the above ? b) Draw a neat cause and effect diagram for the effect “Quality declining in an organisation”. 11, a) What is QFD ? b) Explain QED model for capturing the customer requirement for a product like MIXIE. 12. Discuss : a) KAIZEN. b) Waste eliminations.aad PD - 631 SECTION ~ D Compulsory : (1x13=13) 13. If you are a CEO of an organisation, and you would like to Monitor the overall health of an organisation through trend/Graphical representations. Describe the various parameters that you would get ploffed to know the organisation. (Cover, Quality, Productivity, Maintenance, Marketing, After sales service and Finance and HR).JU - 2939 IH Sem. M.B.A. (Bay)/V Sem. M.B.A. (Eve.) Degree Examination, Jan/Feb, 2006 (Updated Scheme) MANAGEMENT P2 : Preductivity Techniques and Tqm Fime: 3 Heurs Max. Marks: 75 Answer any six eut ef nine questiens: (6x2=12) 1, a) Distinguish between normal time and standard time. b) What are the steps in Method Study ? ©) What ae the various control charts used for Monitoring Quality on fine ? d) What is Six Sigma Quality ? ©) What is Process Mapping ? 1) Distinguish between Operation Process chart and Flow Process chart. ) When was ISO 9000 introduced ? When did the two revisions on ISO 9000) (ake place ? h) Distinguish between Quality and Reliability i) Explain briefly OHS system. SEC! ix questions: (4x5=20 Answer any feur eut of 2. Write six out of Fourteen points on quality described by Dr. Deming. 3. How do you distinguish a world class organisation with the other organisations ? 4. Write the steps in a How chart form on how to get ISO 9001 certification 5. Vind the standard time for the following: of an 15 people working 8 hows a day were able to produce 4000 number item. People who have produced the above quantities were estimated 0 be working at 120% performance rating. The company allows 10% as allowances on standard time. 6. a) What are the seven tools of Quality Control Circles b) Explain the concept of Cp and Cpk 7. Explain the meaning of “TQM™ and its elements/pillars. PyJU - 2939 SECTION -C Answer any three eut ef five questions: (3x10: 8. a) What is TPM and how does it differ from other maintenance systems ? b) Find the OEE for the following : A machine works 16 hours /day and it was idle for 2 hours in a day. In the actual hours worked they are able to produce 360 pieces for a job which requires 2 minutes/piece. Even in the 360 pieces there were 20 pieces rejected, 9. Draw a cause and effect diagram for the effect “Improving Management Education” in your institute, 10, a) What is Bench Marking ? b) What are the various types of Bench Marking adopted ? ©) Give an example of a Bench Marking exercise. U1, a) What is ISO 14000 ? b) What are its salient features and how does it help the organisation ? 12. a) How Qua b) Discuss the types of problems solved by the Quality Circles. ity Control Circles are formed in Industry ? ©) What type of motivations are practiced for members of Quality Circles ? SECTION — Compulsery (3x1=13) 13. A two wheeler company wants to increase its market share from [2% to 18% ‘The strength of the organisation is that the Product Quality and Reliability is good, ‘They have a good marketly network. The cost of the product is comparatively high with their competitors, How will you advise this organisation thro’ TQM approach to reduce the cost ? ? What are the key parameters needed to be monitored on a monthly bas They also like to reduce quality cost. How could this be done 2(Updated Scheme) MANAGEMENT P2 : Productivity Techniques & Total Quality Management fime : 3 Hours Max. Marks : 75 SECTION - A Answer six questions out of nine questions (2 marks each) 1. a) Whatis Productivity ? b)_ What is meant by learning curve ? ©) Define Quality, 4d) What is meant by Performance Rating ? ©) What is Standard time ? 1) When was ist, 2nd and 3rd version of ISO 9000 introduced ? 2) Expand OHAS h) Who have done significant work on POKAYOKE & KAIZEN ? i) Write 3 techniques of work measurement. SECTION -B Answer four questions out of six questions (5 marks each) (4x5=20) 2. What is meant by CMM ? How many levels of CMM are there and explain each level briefly ? 3. What is Six Sigma? How do manufacturing industries try to reach Six Sigma Quality level? 4, A job takes 3 minutes and the operator was found to be working @ 120 % speed. The ‘company has a policy of giving 10% allowances on normal time. The company wants 500 components per day. The company now works in two shifts with effective working, His. of 15 His, ((ie. 8 Hrs, ~ '/, Hr. lunch) x 2]. Calculate the no. of operators required per day ¢o meet the requirement. 5. What is meant by ISO 14006 ? Write down the salient features of ISO 14000. 6. What are the differences between ISO 9000 of 1994 version and 2000 version ? 7. Write four important views each of Deming and Phill Crosby. PTO.AE — 528 SECTION ~ C Answer three questions out of five questions (10 marks each) (3x10=30) 8. What is meant by Bench Marking ? How many types of Bench Marking are there ‘? Explain the application of the same with an example. 9, What ave the various types of maintenance management followed in the industries ? How does “TPM” ditler from other maintenance systems ? What are the pillars of TPM? Explain autonomous maintenance and overall equipment efficiency. 10, Write briefly on any two a) CRM b) Process mapping ©) Kaizen 11. a) How productivity is important to industry ? b) How do you think that we can measure productivity of indirect departments like purchase and research and development ? 12. a) Whatare the various control charts used in Industry ? Give an application for each. b) Drawa X,R chart for the following for 3 sigma limits Sample No. Measurement in mm 1 40 40 a2 38 2 440 403446 3 45° 420 at 40 4 35 46478 5 46 40 442 (d,,values for above samples : 2.33) SECTION - D 13, Small Group Activities popularly known as Quality Control circles are now formed by many industries to promote the SGA’s ; B Dr. Ishikawa started this concept in Japan by educating the employees on seven problem solving tools. He felt that along with the skill which an employee will acquire by doing varieties of job, if basic statistical tools are taught, the employee will be able to contribute ‘more to the organisations. ‘Questions 1) Do you feel that it i$ an idea which can be practiced in India ? 2) What are the seven problem solving tools and explain the use of some of the tools with examples.PG - 705 III Semester MANAGEMENT Paper — P-2 : Productivity Techniques and Total Quality Management Time : 3 Hours Max. Marks : 75 SECTION ~ A Answer any six of the following, Each question carries two marks : (6x2=12) ai a) What is the difference between efficiency and effectiveness ? b) What is method study ? c) Why time study is required ? d) What is reliability ? ¢) What is the difference between quality control and assurance ? f) What is Bench marking ? g) What is quality circle? h) What is learning curve ? SECTION -B Answer any three of the following. Each question carries eight marks: (3x8=24) fu 3 4. 5 List the quality concepts enunciated by at various quality Gurus . What are leaming curves ? What is the relevance for deciding the cost of production ? What are LCL and UCL ? What is the significance of this measurement ? .. What is the difference between measuring quality for a product and service with specific reference to an automobile ? . An insurance company has issued a life policy to its customers. List out what possible defects can be there in a policy.PG - 705 ‘HA SECTION ~ C Answer any two of the following. Each question carries twelve marks : (2x12=24) 7, What are the various techniques you will use for lean manufacturing 7 8. What is 5S program ? Write a report to your principal how this can be applied in an educational institute. 9. Draw a process diagram for admitting a patient in a hospital. List the various quality measurements at each stage. 10. Write short notes on the following : 1) Fishbone diagram 2) Quality is free 3) QED. SECTION - D Case Study (Compulsory) (1x15=15) 11. A medium scale engineering company manufacturing pressure cookers is contemplating to introduce TPM in their company. The company was established ten years ago and the CEO attended a conference and learnt he can avoid costly investment to increase capacity through TPM. The company’s turnover is around 120 crores per annum. It has about 110 employees and has 5 functional managers. You have been appointed as a consultant to draw a road map for implementing ‘TPM. You are also expected to introduce the concept to all employees and be part of implementation team. Prepare a detailed report including cost and time line for implementation.