Informaes sobre o relatrio

Fila(s): FaleConosco
Perodo: 01/05/2013 - 31/05/2013 entre: 00:00 e 23:59

Relatrio dirio de chamadas

Data

Total de chamadas

Atendidas

No atendidas

Recusadas

Aband < 5s

Aband > 30s

TME

TMA

Nvel de servio

01/05/2013

131

131

00:00:00

00:00:00

0%

02/05/2013

1758

1725

21

12

11

00:00:07

00:01:50

96,17 %

03/05/2013

1433

1298

65

70

13

48

00:00:08

00:02:00

99 %

04/05/2013

272

263

00:00:05

00:02:00

100 %

06/05/2013

4301

2569

264

1468

37

116

00:00:14

00:01:50

73,22 %

07/05/2013

2405

2178

93

134

21

50

00:00:11

00:01:50

90,91 %

08/05/2013

1649

1573

32

44

14

00:00:07

00:02:00

95,04 %

09/05/2013

1681

1485

33

163

15

11

00:00:07

00:02:00

94,34 %

10/05/2013

1507

1469

29

10

14

00:00:08

00:02:00

95,17 %

11/05/2013

339

217

118

00:00:03

00:02:10

100 %

13/05/2013

2147

1986

52

109

12

30

00:00:09

00:01:50

93,55 %

14/05/2013

1330

1305

22

15

00:00:05

00:02:00

98,47 %

15/05/2013

1193

1180

13

00:00:05

00:02:10

98,56 %

16/05/2013

1189

1174

00:00:06

00:02:00

97,61 %

17/05/2013

868

859

00:00:05

00:02:00

98,84 %

18/05/2013

148

146

00:00:06

00:02:00

100 %

20/05/2013

2227

1957

47

223

14

22

00:00:08

00:01:50

93,25 %

21/05/2013

1342

1286

13

43

11

00:00:05

00:01:50

98,76 %

22/05/2013

901

890

11

00:00:04

00:02:00

100 %

23/05/2013

880

874

00:00:04

00:02:10

99,89 %

24/05/2013

828

821

00:00:04

00:02:00

100 %

25/05/2013

155

155

00:00:05

00:02:10

100 %

27/05/2013

1614

1590

20

11

00:00:05

00:01:50

98,43 %

28/05/2013

3972

1914

53

2005

15

25

00:00:06

00:01:39

86,42 %

29/05/2013

1133

1117

13

10

00:00:04

00:01:50

99,73 %

30/05/2013

133

133

00:00:00

00:00:00

0%

31/05/2013

1671

1623

18

30

10

00:00:05

00:01:40

98,77 %

TOTAL

37207

31654

841

4712

266

354

00:00:09

00:01:50

94,13 %