Informaes sobre o relatrio

Fila(s): FaleConosco
Perodo: 01/02/2013 - 28/02/2013 entre: 00:00 e 23:59

Relatrio dirio de chamadas

Data

Total de chamadas

Atendidas

No atendidas

Recusadas

Aband < 5s

Aband > 30s

TME

TMA

Nvel de servio

01/02/2013

1138

1122

16

11

00:00:04

00:02:10

99,55 %

02/02/2013

232

229

00:00:05

00:02:20

99,56 %

04/02/2013

2096

1869

72

155

15

40

00:00:12

00:02:00

87,48 %

05/02/2013

1598

1539

40

19

18

13

00:00:07

00:02:10

94,67 %

06/02/2013

1397

1379

17

00:00:06

00:02:20

97,68 %

07/02/2013

1413

1397

14

00:00:05

00:02:00

98,57 %

08/02/2013

1550

1528

20

13

00:00:05

00:02:00

97,84 %

09/02/2013

744

738

00:00:06

00:01:14

99,19 %

13/02/2013

3613

2401

190

1022

18

124

00:00:18

00:02:00

68,64 %

14/02/2013

6850

3403

192

3255

22

115

00:00:12

00:01:30

71,67 %

15/02/2013

2720

2056

121

543

21

83

00:00:16

00:02:10

76,61 %

16/02/2013

317

314

00:00:05

00:01:50

100 %

18/02/2013

2519

2138

84

297

18

47

00:00:11

00:01:50

88,03 %

19/02/2013

1787

1753

30

19

00:00:06

00:01:50

97,83 %

20/02/2013

4162

2145

139

1878

16

88

00:00:12

00:02:00

71,38 %

21/02/2013

1298

1217

26

55

15

00:00:07

00:02:00

96,14 %

22/02/2013

1013

990

23

17

00:00:05

00:02:20

99,19 %

23/02/2013

196

196

00:00:05

00:02:10

100 %

25/02/2013

1705

1649

38

18

19

14

00:00:07

00:01:50

95,33 %

26/02/2013

1234

1200

29

17

00:00:07

00:02:10

96,92 %

27/02/2013

1263

1170

57

36

48

00:00:09

00:02:10

98,72 %

28/02/2013

1222

1203

19

14

00:00:05

00:02:10

98,25 %

TOTAL

40067

31636

1138

7293

278

619

00:00:13

00:02:00

88,23 %