Informaes sobre o relatrio

Fila(s): FaleConosco
Perodo: 01/11/2014 - 30/11/2014 entre: 00:00 e 23:59

Relatrio dirio de chamadas

Data

Total de chamadas

Atendidas

No atendidas

Recusadas

Aband < 5s

Aband > 30s

TME

TMA

Nvel de servio

01/11/2014

84

84

00:00:08

00:02:00

100 %

03/11/2014

784

759

21

10

00:00:09

00:02:00

95,13 %

04/11/2014

676

644

16

16

00:00:08

00:02:10

95,96 %

05/11/2014

640

636

00:00:06

00:02:10

98,9 %

06/11/2014

657

644

10

00:00:06

00:02:00

98,91 %

07/11/2014

702

687

11

00:00:08

00:01:50

97,23 %

08/11/2014

98

95

00:00:05

00:02:10

100 %

10/11/2014

1507

1358

57

92

11

24

00:00:11

00:01:37

91,9 %

11/11/2014

761

732

22

00:00:08

00:02:00

97,13 %

12/11/2014

690

633

38

19

22

00:00:14

00:02:10

91,63 %

13/11/2014

509

496

13

00:00:08

00:02:20

97,38 %

14/11/2014

432

427

00:00:05

00:02:10

100 %

15/11/2014

60

60

00:00:00

00:00:00

0%

17/11/2014

1426

891

42

493

12

00:00:07

00:01:50

89,23 %

18/11/2014

606

600

00:00:06

00:02:10

99 %

19/11/2014

494

489

00:00:06

00:02:20

98,98 %

20/11/2014

627

614

13

00:00:07

00:02:00

99,19 %

21/11/2014

875

852

20

00:00:09

00:01:50

96,95 %

22/11/2014

268

264

00:00:06

00:01:06

100 %

24/11/2014

874

869

00:00:07

00:02:10

97,7 %

25/11/2014

796

762

21

13

00:00:09

00:02:00

96,46 %

26/11/2014

682

678

00:00:06

00:02:10

99,12 %

27/11/2014

639

620

17

00:00:09

00:02:20

95,97 %

28/11/2014

745

713

25

00:00:11

00:02:10

94,53 %

29/11/2014

111

109

00:00:06

00:02:20

100 %

TOTAL

15743

14656

361

726

91

134

00:00:08

00:02:00

96,26 %