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Abstract
The purpose of this report is to determine whether it is feasible for the Hamline
University to conduct online tutoring services for students who need extra help for any
subjects. The participants in this study were 33 Hamline University students who filled
out a questionnaire regarding their attitudes and preferences on using the online tutors to
help them to reach their academic success. Besides the questionnaire that was
distributed, research was also conducted through the relative articles, books, and journals
from the Bush library database. Based upon this research, it was determined that online
tutoring services would better help Hamline University students to reach academic
success compared to the face-to-face tutors. Most students would benefit from it due to
its convenience and effectiveness. The recommendations for its implementation are
included in this report.
Table of Contents
Cover Page
Introduction
4-6
Research Methods
Results
Figure 1 9
Figure 2 10
Figure 311
Conclusion
12
Recommendations
References
13
14-15
Appendix A: Questionnaire
16-17
Introduction
not be able to meet with tutors in the fixed hours, so they lose opportunities to get help
from the program. This is the same at the writing center, where each student is limited to
one hour every week to receive tutoring assistance. It is difficult for writing tutors to
correct a paper on the spot with limited time to process and understand the purpose of the
writing assignment. Because of this added pressure to the tutor, it likely diminishes the
quality of the review.
Given that as more students become accustomed to technology, the competition
for online tutoring services is likely to heat up (Chediak, 2005, p. 1). Hamline
University should consider providing students a more flexible, convenient and effective
tutoring system through the Internet.
There are many documented benefits of having an online tutoring service. The top
benefit of an online tutoring services is that the convenience. Students who do not need
instant feedback could submit questions online. The tutor could then notify the student
when his or her comprehensive response is available. By doing so, tutors could better
focus on helping students who have more complex problems in face-to-face tutoring
hours.
Expanding the writing center online could provide more appointments for
students who need extra help on their papers. Hamline students could email papers to
writing tutors, instead of having to travel to the tutors at the writing center. By doing so,
tutors will have more time available to help students. Also, students could document the
comments that are emailed back to them for future study purposes. In this instance,
[]A student using online tutoring may need to boost their previous learning in order to
grasp what they are learning now and with an online tutor this problem can be quickly
resolved (Funk, 2013, para. 9).
More and more universities noticed the growing trend of online tutoring services
and have successfully adopted it. Students can connect with an e-instructor and interact
with a live tutor through these services. They can also submit their writing for any class
to their online writing lab in order to get help. Not only that, but they are able to submit a
question and receive a reply from a tutor before the deadline. Dang and Rogers (2008)
pointed out that In 2005, a study by the Consortium, an online research group, found
that 2.6 million students in the United States received online tutoring or online courses,
compared to 1.9 million students in 2003 (para. 8).
The following sections will provide additional insight into the research
methodology and the criteria used to direct this study. The results, conclusion, and
recommendations that followed the analysis of the data collected will also be stated in the
following sections of this report.
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Research Methods
I conducted the following research in order to better understand the needs and
concerns of the participants. It also helped me to make further recommendations for
improving the Hamline University tutoring system.
study.
I visited Hamline Universitys websites on the existing tutoring services and
library database.
I developed a questionnaire regarding Hamline University students attitudes
I analyzed the data and made my recommendations according to the following criteria:
tutoring services?
Will students benefit from online tutoring services?
Results
any subjects. The questionnaire contains 16 questions regarding the research topic. A pool
of 33 Hamline University students was selected to complete it at an arranged time.
The results of one of the demographic question were important to this specific
topic because it presents the relationship between the students living conditions and
willingness to use the online tutoring services. The following Figure 1 illustrates that
67% of students live in off-campus housing while only 33% students live in on-campus
housing. Due to this situation, I assume that students who are living further away from
the Hamline University campus would be more likely to use the online tutoring services
due to the convenience of it. Compared to the face-to-face tutoring services, students do
not need to waste their time on travel to meet a tutor in the Hamline University tutoring
center. Instead, they could simply email their papers or questions to a real-time online
tutor and get the solutions or comments they need during their expected time spot. The
results of this demographic question indicate the huge potential demands of online
tutoring services for Hamline University students who are live in off- campus housing.
Figure 1. Most students live in off-campus housing and would benefit from online
tutoring services.
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Calfee (2007) pointed out the relationship between online tutoring and student
academic success. Calfee discovered that Those in the others category had a success
rate of 67.41 percent, statistically significantly lower than the 75.28 percent success rate
of the 267 students who had used the online services (p. 78). To further test Calfees
research results, in my questionnaire, one of the questions asked regarded students belief
that online tutoring services would help them reach academic success. The following
Figure 2 shows the results, in which 73 percent students believe that online tutoring
services would better help them to reach academic success.
Therefore, the results of this figure suggest that conducting online tutoring
services at Hamline University is feasible because it could improve Hamline students
graduation rates due to helping students to better reach academic success. It is also proves
Reinheimer and McKenzies claim that effective tutoring services have a positive impact
on retention and degree attainment for students (2011).
Figure 2. Students believe the online tutoring services would help them reach academic
success.
To deeply explore students attitudes based on my research topic, one question
directly asked these students whether they think Hamline University should offer online
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tutors. Figure 3 shows that 85 percent students think Hamline University should offer it
while only 15 percent students said No. The information gathered from this specific
question dictates that a majority of students demand and prefer to have the online tutoring
services conducted at Hamline University
Figure 3. Students prefer that Hamline University conduct online tutoring services.
Besides the statistic information, The University of Illinois has successfully
adopted a new online tutoring service called smarthinking. Students can connect with
an e-instructor and interact with a live tutor through this service. They can also submit
their writing for any class to their online writing lab in order to get help. Not only that,
but they are able to submit a question and receive a reply from a professional tutor before
the deadline. One of the advantages of working with a company like SMARTHINKING
is the availability of professional tutors to work with the students. (The Benefits of 24/1
Online Tutoring, 2010, p. 3). Additionally, Mendicino, Razzaq, and Heffernan (2009) also
found that: New intelligent tutoring systems that guide students through math problems
much the same way human tutors do have been successful in helping students learn math
in the classroom (p. 331).
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Conclusion
After reviewing my research materials and questionnaire responses, I have
concluded that conducting online tutoring services at Hamline University is feasible.
Both tutors and students could benefit from it due to its convenience and effectiveness.
Similar universities such as the University of Illinois have been able to successfully
implement online tutoring services.
The data collected from the questionnaires indicates that there is enough demand
at Hamline University to require online tutoring services. Due to most of the students
who answered the questionnaires living in off-campus housing, online tutoring could help
them save time compared to the face-to-face tutoring centers. Besides, over half of the
sample-size students believe that online tutoring services would help them reach
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Recommendations
After studying the results of the research, the recommendation is that Hamline
University should implement an online tutoring service to help students reach academic
success. They should start with the online writing tutors to determine students reaction to
this project. To lower the project risk, I would recommend Hamline University not
replace the face-to-face tutoring centers; instead, they should first try expanding the
writing tutoring online and gain experiences on it. Once they feel confident with building
successful online tutoring services, they could try to have further online tutors in other
subjects.
For people who are interested in follow this feasibility study proposal, I would
advise them to arrange some interviews with tutors who have been working at Hamline
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University. To do so, one could gain different perspectives on this topic from not only the
students but also the tutors and faculty. Also, one should increase the sample size in order
to get more accurate statistical results.
References
Almassaad, A., & Alotaibi, K. (2012). The attitudes and opinions of tutees and tutors
towards using cross-age online tutoring. Psychology Research, 2(4), 247-259.
Calfee, J. (2007). Online tutoring and student success in developmental writing courses.
Journal of Applied Research in the Community College, 15(1), 77-80.
Dang, & Rogers (2012, May 30). The growing phenomenon of private tutoring: Does it
deepen human capital, widen inequalities, or waste resources? The World Bank
Research Observer, 23(2), 161-200.
Funk, K. (2013, May 3). Online tutoring: What are the benefits. How to Learn.com.
Retrieved from http://www.howtolearn.com/2013/05/online-tutoring-what-arethe-benefits/
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Hawkridge, D., & Wheeler, M. (2010). Tutoring at a distance, online tutoring and tutoring
in second life. European Journal of Open, Distance and E-Learning, 2-5.
Mendicino, M., Razzaq, L., & Heffernan, N. T. (2009, Spring). A comparison of
traditional homework to computer-supported homework. Journal of Research on
Technology in Education, 41(3), 331-359.
Price, L., John, T.E., Richardson, & Jelfs, A. (2007) Face-to-face versus online
tutoring support in distance education. Studies in Higher Education, 32(1), 1-20.
Rheinheimer, D.C. & McKenzie, K. (2011). The impact of tutoring on the academic
success of undeclared students. Journal of College Reading and Learning, 41(2),
22-36.
Shellenbarger, S. (2013, November 12). The invasion of the online tutors. Wall Street
Journal. Retrieved from http://www.wsj.com/articles/SB100014240527023
03763804579186043194947628
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Appendix A: Questionnaire
Greetings! I am a senior from Hamline University. I am currently doing a
feasibility research for my ENG 1800 class. The following questionnaire contains a series
of questions regarding the subject of my research: is it feasible for Hamline University
to conduct online tutoring services.
The purpose of this questionnaire is to determine Hamline students attitudes
toward conducting an online tutoring service at Hamline University. My target group is
students who are currently studying at Hamline University.
Thank you for agreeing to take part in this survey. This survey should only take 58 minutes to complete. Be assured that all answers you provide will be kept in the
strictest confidentiality. The information you provide will be used only for research
purposes. Thanks again for your time and suggestions.
1.
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Over 15 minutes
8. Are you satisfied with the tutoring program and writing center at Hamline University?
Yes
No
9. If you are not satisfied with the tutoring program at Hamline University, please explain
your reasons:
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