Sun SPARC Enterprise MX000 Server Overview and Architecture

(Rpondez toutes les questions de cette section.)

1.
processor (XSCFU)?
(1) Points

Which of the following is not a function of the service

Question revoir

Manages Capacity on Demand

Acts as an OS installation server for the domains
Provides system console
Configures and monitors the platform

Correct
2.
stem board (XSB)?
(1) Points

What are the possible configurations for an extended sy

Question revoir

dual-mode and quad-mode

uni-mode, dual-mode, and quad-mode
uni-mode and quad-mode
uni-mode and dual-mode

Correct
3.
What type of interconnect is used in the MX000 server l
ine?
Question revoir
(1) Points
Sun Fire
Infiniband
UPA
Jupiter

Correct
4.
se MX000 server line?
(1) Points

How many server products make up the Sun SPARC Enterpri

Question revoir

Five
Eight
Two
Four

Correct
5.

What is a physical system board composed of?

Questio

n revoir
(1) Points
CPU and memory
CPU, Memory, and I/O
CPU and I/O
Memory and I/O

Correct
6.
Which of the following is a true statement?
(1) Points

Question revoir

None of the above.

CPUs and memory reside on different boards in the mid-range servers.
CPUs and memory reside on different boards in the high-end servers.
CPUs and memory reside on the same board in the mid-range servers.

Correct
7.
What type of PCI cards do the M8000 and M9000 servers s
upport? Question revoir
(1) Points
PCI-E
PCI-X
Both PCI-E and PCI-X
None of the above

Correct
8.
Question revoir
(1) Points

What type of processors does the M3000 server support?

UltraSPARC IV
both SPARC64 VI and SPARC64 VII
SPARC64 VI
SPARC64 VII

Correct
9.
What type of PCI cards do the M4000 and M5000 servers s
upport? Question revoir
(1) Points
PCI-E
PCI-X
Both PCI-E and PCI-X

None of the above

Correct
10.
What are the maximum number of high-density disk drives
that can reside in a high-end server's IOU?
Question revoir
(1) Points
Six
Eight
Four
Two

Correct
11.
What are the maximum number of memory boards (MEMBs) that a M5000 serve
r supports?
Question revoir
(1) Points
Six
Four
Eight
Two

Correct

000 server?
(1) Points
Eight
Four

12.
How many domains can you configure in a fully loaded M8
Question revoir

Sixteen
Twenty-four

Correct
13.
How many service processors do the entry-level and midrange MX000 servers have?
Question revoir
(1) Points
1
0
2
3

Correct

vers support?
(1) Points

14.
What type of CPUs do the Sun SPARC Enterprise MX000 ser
Question revoir

SPARC64 VI/VII
UltraSPARC I/II
UltraSPARC III/IV
UltraSPARC T1

Correct
15.
Which of the following servers uses the crossbar unit,
XBU?
Question revoir
(1) Points
mid-range MX000 servers

entry-level MX000 servers

high-end MX000 servers
the entire range of MX000 servers

Correct
16.
What is the minimum processor speed that the Jupiter bus supports?
Question revoir
(1) Points
2 GHz
2.5 GHz
1.5 GHz
1.75 GHz

Incorrect. Refer to the Sun SPARC Enterprise MX000 Server Overvi

ew and Architecture training for more information.
17.
Which of the following statements is correct in definin
g the purpose of the Service Processor in the MX000 servers?
Question revoir
(1) Points
It provides console to the domains.
It is an ASIC that provides an interface between the MACs, the CPUs, and
the I/O controllers.
It allows you to configure domains.
It monitors power to the system.

Incorrect. Refer to the Sun SPARC Enterprise MX000 Server Overvi

ew and Architecture training for more information.
18.
n a M9000-64 server?
(1) Points

How many Physical System Board sets (PSBs) can reside i

Question revoir

Sixteen
Four
Eight
Twenty-four

Correct
19.
How many rack units (RUs) does the M4000 server utilize
?
Question revoir
(1) Points
12 RU
8 RU
6 RU
10 RU

Correct
20.

How many cores does each SPARC64 VI CPU have?

Questio

n revoir
(1) Points
Four
Six
One
Two

21.
?

Correct
How many Physical System Board sets (PSBs) can reside in a M8000 server
Question revoir

(1) Points
Four
Sixteen
Twelve
Eight

Correct

Creating Customer Value

(Rpondez toutes les questions de cette section.)
22.
From this region you can drill down to specific dashboa
rd where you will find the details on what each health check was looking at, the
potential system issues, what risk is involved with the current setting and sug
gestions for how to mitigate that risk. Question revoir
(1) Points
System Health Region
News Region
Service Request region
Getting started region
Draft Service Request region

Corrrect
23.
This is another resource available to customers designe
d to promote awareness and understanding of the available support tools and reso
urces to allow you to get the most out of your support investment.
Questio
n revoir
(1) Points
Newsletters

Support Process and Tools advisor webcasts

Transfer of Information (TOI)
Sustaining Support
Customer Services Catalog

Corrrect
24.
This region where we push important information from Or
acle to our customers about what is happening within support, about critical pat
ches that have become available, about significant changes that may be occurring
within support.
Question revoir
(1) Points
Getting started region
Breaking News region
Service Request region
Draft Service Request region
News region

Corrrect
25.
This a a resource available in oracle.com that provides
full list of services, which presents to customers the complete portfolio of Or
acle Customer Services making it easier to find the right services based on thei
r solution lifecycle needs.
Question revoir
(1) Points
Newsletters
Customer Services Catalog
Transfer of Information (TOI)
Lifetime Support Policy

Sustaining Support

Corrrect
26.
This region contains a breakdown of the different environments includin
g how the software is distributed among different hosts, database versions, appl
ication server versions, and applications.
Question revoir
(1) Points
News Region
Inventory and Usage region
Getting started region
Draft Service Request region
Service Request region

Incorrect, refer to the Creating Customer Value training for mo

re information
27.
This stage of Life time Support provides technical supp
ort, including access to our online support tools, knowledge bases, and technica
l support experts. It is available for as long as you license your Oracle produc
ts.
Question revoir
(1) Points
Lifetime Support Policy
Premier Support
Extended support
Sustaining Support
None of the above

Incorrect, refer to the Creating Customer Value training for mo

re information

28.
Identify the support model described: This support mode
l support software defects are identified and customers are automatically notifi
ed of the potential problem and it s impact.
Question revoir
(1) Points
Traditional support model
Pro-active support model
Predictive support model
None of the above
All of the above

Correct
29.
This stage of Life time Support provides provides you w
ith an extra three years of support for specific Oracle release for an additiona
l fee. Question revoir
(1) Points
Lifetime Support Policy
Premier Support
Extended support
Sustaining Support
None of the above

Corrrect
30.
Identify the support model described: This support mode
l centered around reactively working customer issues. You work with support on t
he issue, identify a solution, and then move to implement that solution.
Question revoir
(1) Points
Traditional support model

Pro-active support model

Predictive support model
None of the above
All of the above

Correct
Creating Customer Value
(Rpondez toutes les questions de cette section.)
31.
This resource brings you news, technical content, and t
echnical updates from the various Oracle Support teams. They are created for the
purpose of enhancing your service experience with Oracle Support by proactively
providing you with valuable information.
Question revoir
(1) Points
Lifetime Support Policy
Newsletters
Transfer of Information (TOI)
Customer Services Catalog
Sustaining Support

Corrrect
32.
True or False. Browse knowledge allows users to navigat
e through the product hierarchy to specific folders of content in order to elimi
nate noisy results generated from generic queries against the entire knowledge b
ase. Searching the knowledge base using the browser feature is a support best pr
actice and is the best way to access product specific information.
Questio
n revoir
(1) Points
Vrai
Faux

Corrrect

Oracle's Lifetime Support Policy

(Rpondez toutes les questions de cette section.)
33.
Certifications with most New Third Party Products/Versi
ons are covered under which level(s) of support?
Question revoir
(1) Points
Premier Support
Extended Support
Sustaining Support
Premier & Extended Support
None of the Above

Corrrect
34.
Extended Support is provided for an how many additional
years after Premier Support ends?
Question revoir
(1) Points
1 Year
8 Years
5 years
3 years
No limit

Corrrect

uct's release?
(1) Points

35.
Premier Support Extends for how many years after a prod
Question revoir

5 years
No limit
10 years
8 Years
1 Year

Incorrect. Refer to the Lifetime Support training for more info

rmation.
36.
There are no call restrictions with other members at the TSANet Classic
level Question revoir
(1) Points
Vrai
Faux

Correct
37.
Under MVSP model, customer call a vendor for a problem.
While the support analyst decides involvement from another vendor, he will log
SR to another vendor, then customer follow the SR to another vendor.
Questio
n revoir
(1) Points
Vrai
Faux

Correct
38.
Which of the following statements regarding enrollment
in the Multi-Vendor Support Program (MVSP) is NOT true? Question revoir
(1) Points
A partner should wait to enroll in the MVSP until they encounter a multi
-vendor support issue from a mutual customer.

Enrollment in the MVSP is easy by selecting the "Join Now" link from the
MVSP portal page on OPN.
Useful MVSP enrollment information can be found on the OPN portal under
Support > Learn About Support Offerings and Benefits.
A Partner should enroll in the MVSP proactively if they provide support
services to mutual customers.
The MVSP is offered as a value-added benefit at no additional costs to O
racle Partners as part of their OPN membership.

Correct
39.

MVSP can be a replacement for support

Question revoir

(1) Points
Vrai
Faux

Correct
40.
Which of the following statements regarding our value p
roposition to our Partners for the Multi-Vendor Support Program (MVSP) is NOT tr
ue?
Question revoir
(1) Points
Provides a consistent, collaborative support process by which to engage
with Oracle Support.
Provides a consistent support process for all of a Partner's support nee
ds, regardless of a Mutual Customer's involvement.
Enables practices that align with many industry support certifications.
Reduces costs by not having to create and maintain traditional cooperati
ve support agreements.
Reduces training commitment by not having to pursue in-depth training on
Oracle products you do not support.

Correct
41.
Which of the following is not normally provided via My Oracle Support
Question revoir
(1) Points
Access to SR logging
Certified Advantage Partner Criteria
Certification information
Diagnostic Tests

Incorrect, refer to the Oracle Support Basics training for more

information
42.
Which of the following does not apply to Oracle Collabo
rative Support? Question revoir
(1) Points
Used by Support Engineers to demonstrate functionality
Used by Support Engineers for problem verification
Accessed via My Oracle Support
Used by Support Engineers for real time viewing of error messages and lo
g and trace files

Correct
43.
Question revoir
(1) Points

Who controls My Oracle Support access for your CSI?

Oracle Sales team

Oracle Support Engineer
Customer Users Administrator for your CSI

Your Oracle Partner Manager

Correct
44.
Which is a valid name of a diagnostic tool for Oracle S
erver? Question revoir
(1) Points
RDA (Remote Diagnostic Agent)
SR (Service Request)
OWC (Oracle Webconference)
Configuration Manager

Correct
45.
When a problem in an SR is putting a project milestone
at risk when would be the most effective time to escalate?
Question revoir
(1) Points
7-14 days before the milestone
2 days before the milestone
As soon as the SR is raised
24 hours before the milestone

Correct
46.
Which 3 of the following does My Oracle Support allow you access to?
Question revoir
(1) Points
(Choisir toutes les rponses correctes)
Oracle User Community

Bug information
Patches
Oracle Education Schedules

Correct
47.

How do you report a bug to Oracle Development

Questio

n revoir
(1) Points
Contact Oracle Support and they will raise a bug with Development if app
ropriate
Contact Oracle Support and they will give you a number for Development
Contact Development direct
Contact Development via Oracle Partner Manager

Correct
48.

When can you log a SR via My Oracle Support?

Questio

n revoir
(1) Points
Every Day, 9am to 5.30 pm
It depends on the level of your Support service
24x7
Monday to Friday, 9am to 5.30 pm

Correct
49.
Question revoir
(1) Points

What is the most effective way to escalate a SR?

Call into Support

Via your Oracle Account Manager
Update My Oracle Support
Update SR in My Oracle Support and then call into Support

Correct

My Oracle Support Community

(Rpondez toutes les questions de cette section.)
50.
True or False. Another community benefit is the Rewards
and Recognition Program. In this program, we find opportunities to recognize us
ers for their participation and success within the community.
Question revoir
(1) Points
Vrai
Faux

Correct
51.
In the Rewards and Recognition Program of the My Oracle Support Communi
ty, the User Reputation Model calculates points based on member participation, d
ocument contribution, as well as customer and partner feedback. Question revoir
(1) Points
Vrai
Faux

Correct
52.
This tab in the My Oracle Support community is where yo
ur contact information including an alias can be defined and updated.
Questio
n revoir
(1) Points

People finder tab

Discussions tab
Tags tab
Private Messages tab
Profile tab

Correct
53.
The My Oracle Support Community is set-up using Categor
ies, Communities, Discussions, and Threads.
Question revoir
(1) Points
Vrai
Faux

Correct
54.
The 4Cs that describe the benefits and why participate
in My Oracle Support Community are:
Question revoir
(1) Points
Connect, Collaborate, Communicate, and Consume.
Connect, Collaborate, Communicate, and Configure
Connect, Collaborate, Communicate, and Call..
Connect, Collaborate, Communicate, and Combine
Connect, Collaborate, Communicate, and Create

Correct

55.
This is the region where the Community Members can foll
ow as their rank grows through their continued community participation. Questio
n revoir
(1) Points
The News and Announements region
The Getting started region
The Tags region
The Rank region
The Recent content region

Correct
56.
Oracle Collaborative Support is accessed via which of the following:
Question revoir
(1) Points
My Oracle Support
Oracle.com
OPN
Google Tools
None of the Above

Correct
57.
Voice streaming enables the host to broadcast his voice
to attendees, and the attendees can listen to the host either through their tel
ephone or through their PC speakers.
Question revoir
(1) Points
Vrai
Faux

Correct
58.
When you enroll for a free eSeminar, the Conference Key
is sent through a confirmation email. Question revoir
(1) Points
Vrai
Faux

Correct

How to Escalate a Service Request within Oracle Support

(Rpondez toutes les questions de cette section.)
59.

You should consider escalating an SR when

Questio

n revoir
(1) Points
(Choisir toutes les rponses correctes)
you encounter a critical roadblock
you are dissatisfied with the resolution or response to a Service Reques
t
the SR was raised with the wrong severity
Project deadline is within 10 days
All of the above

Correct
60.

The most effective way to escalate a SR is to

n revoir
(1) Points
Update the SR with escalation request via My Oracle Support

Questio

Call into the Support Hotline number

Update SR in My Oracle Support and then call into Support
Via your Oracle Account Manager

Correct
61.
What the customers want? Customers want and expect the following from O
racle and it s partners. Select all that applies.
Question revoir
(1) Points
(Choisir toutes les rponses correctes)
Be the Center of Attention when they have Needs
ave priority and attention when issues arise.

they want to feel they h

expect us to be proactive and to anticipate their wants and needs

staff needs to be proficient in all available communication options and
know when to appropriately use each
Effectively read customer s preferred communication style
None of the above

Correct
62.
enable partners to:
(1) Points

Benefits of Customer Soft-Skills training program will

Question revoir
(Choisir toutes les rponses correctes)

Become recognized part of a high performing organization

Create a supreme ownership experience to their end customers
Better understand customer expectations
Achieve industry leadership

Help to develop and improve skills communications

Correct
63.
Not having answers or know how to obtain information in
a timely manner contribute to customer frustration.
Question revoir
(1) Points
Vrai
Faux

Correct
64.
The primary difference between making unhappy customers
happy and making happy customers even happier is the point of initiation. With
unhappy customers, even if you did not know why they were unhappy before speakin
g with them, you can be certain that you soon will learn the reason for their un
happiness. Once you know why they are unhappy, it is relatively easy to plot a c
ourse of action to convert them into a happy customer. Question revoir
(1) Points
Vrai
Faux

Correct
65.
Customer Loyalty propels your company forward increasin
g sales and profitability.
Question revoir
(1) Points
Vrai
Faux

Correct
66.
To help build an effective customer service model for your business it s
important to identify and build an effective communication and knowledge model b
ased on the similarities and common characteristics of your customers. Questio
n revoir
(1) Points

Vrai
Faux

Correct
67.

High Customer Satisfaction means:

(1) Points
(Choisir toutes les rponses correctes)
Reducing the number of service requests
Reducing the time to resolve issues
Lowering the number of escalation
1 & 2 only
None of the above

Correct

Question revoir