Sun x86 Server Support Consultant Certification Help Desk Assessmen

Sun x86 Server Support Consultant Certification
Help Desk Assessment
WZD-SSX64-301: X64 Server System Overview

(Rpondez toutes les questions de cette section.)
1.
A customer calls into the call center to ask a question
about setting up a server. The customer wants to know which ports to use to con
figure the server, where the ports are located, and how to access them. Which ac
tion plan lists the steps taken to solve the customer's problem?
Questio
n revoir
(1) Points
Provided customer with the location of the serial port to access ILOM, t
he serial cable to use, the need for a terminal server on the laptop, along with
the default account (root) and password (changeme). (*)
Informed customer that the port to use was one of the Ethernet ports and
provided the default account number (root) and password (changeme)
Provided customer with system password
Dispatched field engineer to assist customer in configuring system
Correct
2.
A customer calls into the call center with a memory upg
rade question. The customer wants to upgrade the memory on his Sun Server X3-2 (
Sun Fire X4170 M3 Server) and needs to know what 8 Gbyte memory to order. Select
the problem statement that characterizes the customer's problem.
Questio
n revoir
(1) Points
Customer is requesting how to upgrade his memory
Customer doesn't know what density of memory to order
Customer is asking for the part number of the 8-Gbyte DIMM that he can o
rder (*)
Customer is asking what type of memory is in his server
Correct
3.
A customer calls into the call center with a question.
The customer wants to prepare a rack for the installation of a Sun Server X3-2L
(Sun Fire X4270 M3) rackmount server, but has misplaced the documentation. The c
ustomer's immediate needs are the dimensions, weight and power requirements of t
he unit. Select the action plan that lists the steps taken to solve the customer
's problem.
Question revoir
(1) Points
Passed the customer issue to the back-line engineers.
Provided the customer with the link to the server s System Handbook and gu
ided the customer to where the dimensions, weight and power requirements of this
server could be found. (*)
Directed the customer to the Oracle Documentation website.
Provided the information to the customer from the getting started guide
for this server.
Incorrect. Refer to the X64 Server System Overview training for

more information.
4.
Sun Fire X4170 M3 Server) and needs to know what 8 Gbyte memory to order. Which
action plan lists the steps taken to solve the customer's issue?
Questio
n revoir
(1) Points
Took customer's order for memory upgrade
Provided customer with memory option number 7100790. (*)
Sent memory upgrade to customer
Dispatched field engineer to upgrade customer memory

more information.
5.
he unit. According to your resources, what are the power requirements of this se
rver?
Question revoir
(1) Points
48V DC
115V, 60 Hz AC
220V, 50 Hz AC
12V DC
100 to 127 / 200 to 240 VAC (*)

more information.
6.
A customer calls into the call center with an issue. He wants to upgrad
e the memory on his Sun Server X3-2L (Sun Fire X4270 M3 Server) and needs some a
ssistance on how perform the upgrade. Which question needs to be answered before
the customer orders DIMMs for the upgrade?
Question revoir
(1) Points
Where is the system located?
What is the current memory configuration? (*)
Does the customer have DIMMs available to upgrade the system?
Does the system have a memory problem?
Correct
7.
figure the server, where the ports are located, and how to access them. Which po
rt should be accessed first?
Question revoir
(1) Points
Network Management port
Ethernet port
Serial Management port (*)
Video port
Correct
8.
DIMM density creates a total server memory of 512 Gbytes if used on all of its m
emory slots ?
Question revoir
(1) Points
4-Gbtye
8-Gbyte
32-G-byte (*)
16 G-byte

more information.
9.
A customer calls into the call center and says she has
experienced a fan failure on her Sun Server X2-4 (Sun Fire X4470 M2 Server). She
is requesting on-site service to provide warranty service to replace the defect
ive fan module number 4 on her server. Which link provides direct access to a do
cument repository that contains documents on fan replacement procedures?
Question revoir
(1) Points
http://www.oracle.com
http://my.oracle.com/index.htm
http://my.oracle.com/site/pd/sss/products/index.html
http://www.oracle.com/technetwork/indexes/documentation/index.html (*)
Correct
10.
ive fan module number 4 on her server. Which problem statement characterizes the
customer's problem?
(1) Points
Question revoir
Customer is reporting server cooling problems and is requesting on-site

support for replacement
Customer is reporting fan module number 4 failure and is requesting on-s
ite support for replacement (*)
Customer is requesting on-site support for a server cooling problem
Customer is reporting fan module failure

more information.
11.
A customer calls into the call center and says she has experienced a fa
n failure on her Sun Server X2-4 (Sun Fire X4470 M2 Server). She is requesting o
n-site service to provide warranty service to replace the defective fan module n
umber 4 on her server. Which action plan lists the steps taken to solve the cust
omer's problem? Question revoir
(1) Points
Explained to the customer that the part is a CRU and will be dispatched
to them as parts-only for the customer to replace (*)
Dispatched field person with a FRU to replace the part.
Verified that the customer has no support contract but we have done free
parts replacement for this customer in the past so we dispatched field person w
ith a FRU to replace the part.
Dispatched TSC person with a CRU to replace the part.

more information.
12.
Which x86 server uses AMD-based CPUs?
(1) Points
Sun Fire X4250 server
Question revoir
Sun Fire X4140 server (*)

Incorrect
13.
he unit. Which of the following documents would you recommend for the customer t
o locate Sun Server X3-2L rack mount requirements (select 2)?
Question revoir
(1) Points
(Choisir toutes les rponses correctes)
Administration Guide
Programming Guide
Site Planning Guide (*)
Operating System Installation Guide
Sun System Handbook (*)

more information.
14.
figure the server, where the ports are located, and how to access them. What doc
umentation would you recommend to the customer for information about the server
configuration (select 2)?
Question revoir
(1) Points
ILOM Guide (*)
Installation Guide (*)
Startup Guide
Incorrect
15.
Which rackmount server supports a service processor on
an optional daughter card?
Question revoir
(1) Points
Sun Fire X4450
Sun Fire X2250
Sun Fire X2270 (*)
Sun Blade X6275
Sun Fire X4240
Incorrect
16.
A customer calls into the call center with a question. The customer wan
ts to prepare a rack for the installation of a Sun Server X3-2L (Sun Fire X4270
M3) rackmount server, but has misplaced the documentation. The customer's immedi
ate needs are the dimensions, weight and power requirements of the unit. Which p
roblem statement characterizes the customer's problem? Question revoir
(1) Points
Customer did not have the installation documentation to be able to find
the dimensions, weight, and power requirements for this server (*)
Customer does not know the weight and dimensions of this server
Customer needs a server installed
Customer needs installation documentation to look up the specifications
he needs

more information.
17.
A customer calls into the call center with an issue. He
wants to upgrade the memory on his Sun Server X3-2L (Sun Fire X4270 M3 Server)
and needs some assistance on how perform the upgrade. What is the most effective
location to find information related to this problem?

(1) Points
Question revoir
http://ilearning.oracle.com
https://support.us.oracle.com/handbook_internal/index.html (*)
http://www.oracle.com/technetwork/indexes/downloads/index.html
Correct
18.
figure the server, where the ports are located, and how to access them. Which pr
oblem statement characterizes the customer's problem?
Question revoir
(1) Points
Customer needs to know which server port, the serial cable to use, the n
eed for a terminal server on the laptop, as well as the system default account a
nd password. (*)
Customer is asking for on-site help to set up the system.
Customer needs to know the default account and password for the serial p
ort.
Customer needs the correct port to access system.
Incorrect
support?
(1) Points
Two
Four
One (*)
19.
How many power supplies does the Sun Fire X2250 server
Question revoir
Incorrect
20.
ive fan module number 4 on her server. Using your resources, what is the correct
part number for the replacement fan module?
Question revoir
(1) Points
541-3539 (*)
541-2802
371-4679
541-2125
541-2112

more information.
21.
If a customer has a failure of a Sun Server X3-2L (Sun Fire X4270 Serve
r M3 ) power supply, what link within the system handbook can you reference to f
ind a part number for a replacement ?
Question revoir
(1) Points
Full Components List (*)
Problem Resolution
Hardware Specifications
Field Action Bulletins (FABs)
Correct
22.
A customer called the service center indicating that th
e Pc Check diagnostic scripts on his Sun Fire X2200 M2 Server do not report a fa
ulty DIMM (Hint: The customer recently upgraded the memory on this server). Poss
ible impacts include replacement of the wrong DIMMs when PcCheck is used to diag
nose a memory problem(True or False)?
Question revoir
(1) Points
Vrai (*)
Faux
Correct
23.
A customer calls into the service center and reports th
at his Sun Fire X4200 Server cannot access the LSI Configuration utility when CN
TRL-C is applied while booting the server. Which action plan lists the steps tak
en to solve the customer's problem?
Question revoir
(1) Points
Ordered new disk replacement for the customer.
Asked the customer to apply the latest operating system patches
Asked the customer to update the firmware to LSI 1064 FW = 1.10.00 and L
SI 1064 BIOS = 6.06.06A or greater. (*)
Asked the customer to replace the server s motherboard
Incorrect. Refer to the X64 Server Data Gathering to Solve Cust

omer Issues training for more information.
lation Guide?
(1) Points
24.
Which of the following cannot be found within an Instal
Question revoir
All of the above

Product replacement procedures (*)
Product specifications
Product installation procedures
Correct
25.
A customer called the service center and is complaining
that his Sun Blade X6250 server blades on his Sun Blade 6000 Modular System are
intermittently shutting down. Which problem statement characterizes the custome
r's problem?
Question revoir
(1) Points
Customer called to get a replacement Sun Blade X6250 server blade becaus
e it is intermittently shutting down
Customer is reporting that his Sun Blade X6250 server blades on his Sun
Blade 6000 Modular System are intermittently shutting down. (*)
Customer is reporting an intermittent AC power problem
Customer is reporting that his Sun Blade 6000 Modular System is intermit
tently shutting down.

26.
Which document would you use to find the memory population rules of the
Sun Blade X6275 Server Module? Question revoir
(1) Points
Sun Blade X6275 Server Module Service Manual (*)
Sun Blade X6275 Server Module Installation Guide
Sun Blade X6275 Server Module Product Notes
Sun Blade X6275 Server Module OS Installation Guide
Correct
27.
intermittently shutting down. Which document would relate to the customer's iss
ue?
Question revoir
(1) Points
Doc ID 1001128.1 (FCO) (*)
Doc ID 1019279.1 (FAB)
(Doc ID 1019713.1 (FAB)
Doc ID 1397124.1 (ALERT)

28.
Which document would you use to find the rack mount pro
cedure of the Sun Server X3-2L (Sun Fire X4270 Server M3)?
Question revoir
(1) Points
Service Manual
Getting Started Guide
OS Installation Guide

29.
intermittently shutting down. Which component is called out by the document as
the source of the problem?
Question revoir
(1) Points
Power supplies (*)
Server blade
Chassis slot
Fans
Correct
30.
TRL-C is applied while booting the server Can the BIOS and LSI firmware be updat
ed if you use the latest ILOM software package (True or False)? Question revoir
(1) Points
Vrai (*)
Faux
Correct
31.
A customer called the service center indicating that the Pc Check diagn
ostic scripts on his Sun Fire X2200 M2 Server do not report a faulty DIMM (Hint:
The customer recently upgraded the memory on this server). Which document may r
elate to the customer's issue? Question revoir
(1) Points
Doc ID 1001342.1 (FAB)
Doc ID 1369835.1 (Alert)
Doc ID 1000523.1 (FAB) (*)
Doc ID 1001128.1 (FAB)
Correct
32.
TRL-C is applied while booting the server. Which problem statement characterizes
the customer's problem?
Question revoir
(1) Points
Customer cannot access the LSI Configuration utility
Customer needs has a hardware problem interfering with access to the LSI
utility (*)
Customer cannot access BIOS
Customer s server cannot boot.

33.
TRL-C is applied while booting the server What is called out by the document as
the root cause of the problem?. Question revoir
(1) Points
Firmware (*)
Motherboard
DIMM
CPU
Correct
34.
ulty DIMM (Hint: The customer recently upgraded the memory on this server). Whic
h component is called out by the document as one of the root causes of the probl
em?
Question revoir
(1) Points
OS software
SP and BIOS firmware
Older PC Check versions (*)
SP and ILOM firmware

35.
intermittently shutting down. Select the action plan that lists the steps taken
to solve the customer's problem.
Question revoir
(1) Points
The Doc ID 1001128.1 (FCO) is a possible cause and solution to the custo
mer s problem. This FAB was referenced in the call. (*)
Ordered a new power supply for the customer.
The Alert 243486 is a possible cause and solution to the customer s proble
m. This Alert was referenced in the call.
Provided the customer with the document that lists the steps to solve hi
s problem.
Correct
36.
A customer calls into the service center and reports that his Sun Fire
X4200 Server cannot access the LSI Configuration utility when CNTRL-C is applied
while booting the server. Which document may relate to the customer's issue?
Question revoir
(1) Points
Doc ID 1001307.1 (FAB)
Doc ID 1017415.1 (FAB)
Doc ID 1000873.1 (FAB)
Doc ID 1000817.1 (FAB) (*)

37.
h problem statement characterizes the customer's problem?
Question revoir
(1) Points
Customer is having memory problems..
Customer s PcCheck does not recognize a faulty DIMM. (*)
Customer s ILOM firmware needs to be upgraded.
Customer BIOS firmware needs to be upgraded.
Incorrect
38.
h action plan lists the steps taken to solve the customer's problem?
Questio
n revoir
(1) Points
Ordered a new DIMMs for the customer.
Provided the customer with the document to use that lists the steps to s
olve the problem.
Scheduled maintenance time with the customer to replace faulty DIMMs cal
led out by PcCheck.
Performed a workaround specified in CR 6603341as a temporary fix then sc
heduled maintenance time with the customer to upgrade SP, BIOS and Pc Check soft
ware. (*)

39.
intermittently shutting down. If you know this problem has occurred before, whi
ch type of document may provide information to resolve the customer's problem (s
elect 2)?
Question revoir
(1) Points
Alerts (*)
Service manual
Administrative Guide
Installation Guide
Field Action Bulletins (FAB) (*)

40.
Question revoir
(1) Points
Which of the following can be included in FABs?
Field Change Orders (FCOs)

Hardware issues
Field Information Notice (FINs)
All of the above (*)
Incorrect
41.
A customer called the service center with a question on IPMI. The custo
mer uses IPMI to monitor the state of his servers at her site and wants to know
if her new X4270 server supports IPMI, if there is any Sun documentation that co
vers IPMI and where she can get software to access IPMI's user interface from he
r new server's OS. Select the action plan that lists the steps taken to solve th
e customer's problem.
Question revoir
(1) Points
Confirmed that the server supports IPMI 2.0, provided the customer the w
eb site to the IPMItool and directed the customer to the ILOM document that has
a content on Sun's implementation of IPMI. (*)
Sent the customer the ILOM documentation that contains all she needed to
know about Sun's implementation of IPMI.
Confirmed that the server supports IPMI 1.5 and assisted the customer in
configuring IPMItool on her server.
Confirmed that the server supports IPMI 2.0, provided the customer the w
eb site to the IPMItool and assisted her in configuring and accessing the user i
nterface.
Incorrect. Refer to the X64 Server Locating and Interpreting Se

rvice Procedures training for more information.
42.
A customer called the service center and reported an OS
error message that indicates that power supply 0 of their X4240 server has fail
ed and is offline. The X4240 is still running but the customer wants to replace
the power supply without disturbing the server's operation, to re-establish the
power redundancy. Which type of documents should you review to determine if it i
s safe to perform a power supply hot swap?
Question revoir
(1) Points
ILOM Manual
Programming Manual
FABs, Sun Alerts, and Service Manual (*)
Installation Manual

43.
power redundancy. Which information can determine whether the Sun Alert 258408 a
pplies to this server? Question revoir
(1) Points
Has this power supply failed in the past?
The part number and date code of the power supply (*)
The manufacturer of the power supply
Whether the power supply is AC or DC
Correct
44.
A customer called the service center with a question on
IPMI. The customer uses IPMI to monitor the state of his servers at her site an
d wants to know if her new X4270 server supports IPMI, if there is any Sun docum
entation that covers IPMI and where she can get software to access IPMI's user i
nterface from her new server
Question revoir
(1) Points
Customer X4250 server is Customer needs to know if IPMI is supported on
the X4270 and information on how to monitor the X4270 using IPMI
Customer needs to know if IPMI is supported on the X4270 and the website
to download the IPMItool.
Customer needs to know if IPMI is supported on the X4270 and how to conf
igure IPMI on the X4270 Server.
Customer needs to know if IPMI is supported on the X4270 and where she c
an find Sun documentation on IPMI. (*)

45.
power redundancy. What action may need to be performed before the failed power s
upply can be removed?
Question revoir
(1) Points
Slide the server out of the rack
Move the cable management arm (*)
Power off the server
Unlock the power supply handle

46.
A field technician called the service center with a problem on a Sun Bl
ade 6000 Modular System. The system has 4 active server blades. The Sun field te
chnician needs assistance in ordering a replacement X6240 server blade to replac
e one of the X6240 server blades in the customer's chassis. Select the action pl
an that lists the steps taken to solve the customer's problem. Question revoir
(1) Points
Provided the field technician with the location of the procedure to perf
orm the replacement along with the part number of a replacement X6240 server bla
de.
Reviewed the replacement procedure with the field technician and assiste
d in ordering a replacement X6240 server blade. (*)
Collected and recorded all information on the replacement and ordering p
rocedure and passed the call to the back line.
Sent the field technician the documents that contains the replacement an
d server blade ordering procedures.

47.
nterface from her new server's OS. What is the latest version of IPMI that is su
pported on the X4270 server?
Question revoir
(1) Points
2 (*)
1
2.5
1.5
Correct
48.
power redundancy. Which verifies the location of the failed power supply?
Question revoir
(1) Points
The power supply green OK LED is flashing
By executing the ILOM flash command to turn on the Service Required LED
The power supply amber Service Required LED is lit (*)
All power supply LEDs are off

49.
blem on a Sun Blade 6000
The Sun field technician
blade to replace one of
of these components need
Question revoir
A field technician called the service center with a pro

Modular System. The system has 4 active server blades.
needs assistance in ordering a replacement X6240 server
the X6240 server blades in the customer's chassis. All
to be moved to the replacement server blade, except?
(1) Points
Flash DIMMs (a.k.a. Flash modules) (*)
DIMMs
HDDs
Compact Flash Card

50.
a server's network management port. The customer is trying to configure his net
work management port on his X4540 server so that he can access it from his manag
ement network. He is not familiar with the network management facility and comma
nds he needs to perform. Select the problem statement that characterizes the cus
tomer's problem.
Question revoir
(1) Points
Customer needs assistance configuring a network port.
Customer needs a Sun field person to configure his network management po
rt to his management network.
Customer needs assistance configuring the serial management port.
Customer needs assistance configuring the network management port into h
is management network. (*)

51.
A customer called the service center and reported an OS error message t
hat indicates that power supply 0 of their X4240 server has failed and is offlin
e. The X4240 is still running but the customer wants to replace the power supply
without disturbing the server's operation, to re-establish the power redundancy
. Select the problem statement that characterizes the customer's problem.
Question revoir
(1) Points
Customer needs assistance installing a new power supply.
Customer needs assistance in determining the procedure to replace power

supply 0 on his X4240 server using a hot swap action. (*)
Customer needs assistance replacing the X4240 server power supply withou
t disturbing the server operation.
Customer needs a Sun field person to replace his failed power supply.

52.
power redundancy. Select the action plan that lists the steps taken to solve the
customer's problem.
Question revoir
(1) Points
Verified that a power supply hot swap replacement can be performed on th
e customer's X4240 server then sent the customer the documents that contains the
power supply replacement procedure.
Provided the customer with the location of procedure to use to perform t
he replacement along with the part number of a replacement power supply.
Sent a Sun field person out to the customer site to perform the power su
pply replacement.
e customer's X4240 server then covered the replacement procedure with the custom
er. (*)

53.
To determine the memory configuration of Xeon 5500 Seri
es CPUs on the Sun Blade X6275 Server Module you need to consider the following
parameters.
Question revoir
(1) Points
Speed, density and number of DIMMs per channel
Speed, density, rank and number of DIMMs per channel (*)
Speed, density, and rank

Speed, rank and number of DIMMs per channel

54.
Which source of information is not needed for an initia
l on-site installation of an X4600 M2 server?
Question revoir
(1) Points
Getting Started Manual
Installation Guide
Enterprise Installation Standards (EIS)
Programming Manual (*)

55.
ct the problem statement
n revoir
(1) Points

the X6240 server blades in the customer's chassis. Sele
that characterizes the customer's problem.
Questio
Field technician needs the part number to a new X6240 server blade.
Field technician needs assistance identifying and ordering a replacement
part for a failed X6240 server blade and assistance with its replacement. (*)
Field technician needs assistance replacing the X6240 server blade as a
hot swap action.
Field technician needs assistance in determining what is the replacement
part number for the X6240 server blade.
56.
Correct
e one of the X6240 server blades in the customer's chassis. Which type of docume
nt provides the procedure to perform the replacement task?
Question revoir
(1) Points
Field Action Bulletins (FAB)
Product notes page 10
Service manual (*)
Installation manual
Sun Alerts

57.
Which Flash Module removal step is critical to avoid da
maging it data? Question revoir
(1) Points
Disconnect the ESM power cable before removing the Flash Module.
After its removal, place the Flash Module on an anti-static mat for 20 s
econds.
Push the fault remind button to light its green power LED.
Do not remove the Flash Module while its green power LED is on. (*)
Correct
58.
nds he needs to perform. Which list of commands does the customer use to configu
re and activate the management network port using a static IP address? Questio
n revoir
(1) Points
set pendingipaddress=ipaddress; set pendingipnetmask=ipnetmask; set pend

ingipgateway=ipgatewayaddr; set pendingipdiscovery=static; set commitpending=tru
e (*)
cfg pendingipaddress=ipaddress; cfg pendingipnetmask=ipnetmask; cfg pend
ingipgateway=ipgatewayaddr; cfg pendingipdiscovery=static
ingipgateway=ipgatewayaddr; cfg pendingipdiscovery=static; cfg commitpending=tru
e
ingipgateway=ipgatewayaddr; set pendingipdiscovery=DHCP; set commitpending=true
Correct
59.
nds he needs to perform. How would you describe the location of the network mana
gement port to the customer?
Question revoir
(1) Points
The RJ-45 connector on the rear of the server labeled NET MGT (*)
The RJ-45 connector on the front of the server labeled NET MGT
The RJ-45 connector on the front of the server labeled SER MGT
The RJ-45 connector on the rear of the server labeled SER MGT

60.
nds he needs to perform. Which port does the customer need to use to configure t
he network management port?
Question revoir
(1) Points
Serial management port (*)
NET0 port
USB port
Any of the network ports
Correct
61.
mer uses IPMI to monitor the state of the servers at their site and wants to kno
w if their new Server X3-2L (X4270 M3 server) supports IPMI, if there is any Ora
cle documentation that covers IPMI, and where they can get software to access IP
MI's user interface from their new server's OS. What is the latest version of IP
MI that is supported on the X4270 M3 server?
Question revoir
(1) Points
2.5
2 (*)
1
1.5
Incorrect
62.
A customer called the support center with a supposed di
sk problem. He wants to know which diagnostics are available to test a disk on a
X2270 server. Which document describes the U-boot and Pc Check utilities and ho
w to use them? Question revoir
(1) Points
Installation guide
Product Notes
Service manual
Diagnostic guide (*)
Incorrect. Refer to the X64 Server Locating and Interpreting Tr

oubleshooting Procedures training for more information.
63.
The BIOS logs is same as the ones contained within ILOM
.
Question revoir
(1) Points
Vrai
Faux (*)
Correct
64.
X2270 server. Which diagnostic tests the Sun Fire X2270 SP hardware just prior
to the SP boot? Question revoir
(1) Points
Pc-Check
SunVTS
POST
U-Boot (*)

65.
A customer called the service center with a critical pr
oblem. He has an X4250 server that has been crashing intermittently after an Ora
cle technician upgraded the CPUs from X6394As to X6398As. He is calling Oracle t
o reverse the upgrade. What else can you do to solve the customer's problem?
Question revoir
(1) Points
Have the customer rerun POST.
Have the customer run Oracle VTS CPU diagnostics. (*)
Have the customer perform a crash dump.
Send out a field technician to reverse the CPU upgrade.

66.
MI's user interface from their new server's OS. Select the problem statement tha
t characterizes the customer's problem. Question revoir
(1) Points
Customer needs to know if IPMI is supported on the X4270 M3 and where th
ey can find Oracle documentation on IPMI. (*)
Customer needs to know if IPMI is supported on the X4270 M3 and the webs
ite to download the IPMItool.
Customer needs to know if IPMI is supported on the X4270 M3 and informat
ion on how to monitor the X4270 M3 using IPMI.
Customer needs to know if IPMI is supported on the X4270 M3 and how to c
onfigure IPMI on the X4270 M3 server.
Incorrect
67.
X2270 server. Which diagnostic should you recommend that the customer use to ex
ercise the Sun Fire X2270 internal disks from the operating system?
Questio
n revoir
(1) Points
U-Boot
POST
Oracle Validation Test Suite (Oracle VTS) previously Sun VTS (*)
Pc-Check
Correct
68.
he X6270 server blade?
(1) Points
Where is Pc-Check program selected to execute from on t

Question revoir
BIOS
OS
ILOM (*)
OBP

69.
IPMI. The customer uses IPMI to monitor the state of the servers at their site
and wants to know if their new Server X3-2L (X4270 M3 server) supports IPMI, if
there is any Oracle documentation that covers IPMI, and where they can get softw
are to access IPMI's user interface from their new server's OS. Which function i
s NOT supported by IPMI?
Question revoir
(1) Points
Display an IPMI log
Display current indicator values
Display current sensor values
Display O/S login information (*)
Correct
70.
A customer calls the service center with a fan failure
message that involves fan sensor fb1.fm2.f0.speed on a X4440 server. The custome
r wants to know what she should do at this point because the system is up and ru
nning. When replacing the failed fan module, what can be used to pinpoint the fa
iled fan module?
Question revoir
(1) Points
fan Locator LED flashing
fan fault LED ON (*)
fan fault LED flashing
fan OK LED flashing
Correct
71.
A customer called the support center with a supposed disk problem. He w
ants to know which diagnostics are available to test a disk on a X2270 server. W
hich diagnostic tests the Sun Fire X2270 OS hardware just prior to the OS boot?
Question revoir
(1) Points
Oracle Validation Test Suite (Oracle VTS) previously Sun VTS
U-Boot
Pc-Check
POST (*)
Correct
72.
nning. Once the customer locates the physical failed fan module, what do you rec
ommend the customer do? Question revoir
(1) Points
Call in a field technician to replace the fan.
Wait for a maintenance period to shut down the server to replace the fan
.
Shut down the server to replace the fan.
Hot swap the fan. (*)

73.
are to access IPMI's user interface from their new server's OS. Select the one m
ost appropriate action plan based on the customer s information and the solution t
o their problem.
Question revoir
(1) Points
Sent the customer the ILOM documentation that contains all they needed t
o know about Oracle's implementation of IPMI.
Confirmed that the server supports IPMI and assisted the customer in con
figuring IPMItool on their server.
Confirmed that the server supports IPMI, provided the customer with the
web site to the IPMItool, and assisted the customer in configuring and accessing
the user interface.
Confirmed that the server supports IPMI, provided the customer with the
web site to the IPMItool, and directed the customer to the ILOM document that ha
s content on Oracle's implementation of IPMI. (*)
Incorrect
74.
oblem. He has a X4250 server has been crashing intermittently after Sun upgraded
his CPUs from a X6394A to a X6398A . He is calling Sun to reverse the upgrade.
Select the action plan that lists the steps taken to solve the customer's proble
m.
Question revoir
(1) Points
Reviewed the FABs and Alerts and found no related issues. Had the custom
er run some Oracle VTS CPU diagnostics to isolate the problem.
Referred the customer to the MOS knowledge repository. (*)
Dispatched a field engineer to diagnose the customer's CPU problem.
Reviewed the FABs and Alerts and found no related issues. Dispatched a f
ield engineer to reverse the CPU upgrade back to the X6394A.
Correct
75.
o reverse the upgrade. Which, if any, of the documents listed related to this is
sue?
Question revoir
(1) Points
Doc ID 1020437.1
Doc ID 1020990.1
Doc ID 1021983.1
None of these documents (*)

76.
A customer called the service center with a critical problem. He has an
X4250 server that has been crashing intermittently after an Oracle technician u
pgraded the CPUs from X6394As to X6398As. He is calling Oracle to reverse the up
grade. Which type of documents should you review to determine if there are any b
ugs related to this issue?
Question revoir
(1) Points
ILOM manuals
Service Manual
FABs and Alerts (*)
Installation Manual
Correct
77.
are to access IPMI's user interface from their new server's OS. Where can the cu
stomer download the IPMItool that has the latest Oracle compatible updates?
Question revoir
(1) Points
http://www.oracle.com/technetwork/indexes/downloads/index.html (*)
http://www.ipmitool.sourceforge.net
http://www.sunsolve.central.sun.com
http://www.ipmi.com
Correct
78.
Which tool displays the server's hardware configuration
Question revoir
on Solaris?
(1) Points
prtconfig
config
ipconfig
prtdiag (*)
Correct
79.
BIOS is hosted by ILOM.
Question revoir
(1) Points
Vrai
Faux (*)

80.
nning. Select the problem statement that characterizes the customer's problem.
Question revoir
(1) Points
The customer needs assistance in ordering a fan module replacement.
The customer needs assistance in determining the nature of the fan failu
re message and course of action to take. (*)
re message.
re message and how to order a replacement.

81.
How many DIMMs need to be replaced when a single DIMM fails on the X227
0 M2 server?
Question revoir
(1) Points
1
2 (*)
4
3
Correct
82.
What can the Windows Event Viewer be used for on the X2
270 and X2270 M2 servers?
Question revoir
(1) Points
view the system logs (*)
view the system processes
view the system accounts
view the system drivers
Correct
83.
Which tool do you use to upgrade the firmware on ILOM a
nd BIOS on the X2270 and X2270 M2 servers?
Question revoir
(1) Points
ILOM (*)
OBP
IPMI
BIOS
Correct
84.
To enable the sunservice account you need to set the se
ssion parameter to on the X2270 and X2270 M2 servers?
Question revoir
(1) Points
escalation (*)
service
enabled
on
Correct
85.
To replace an FMOD, on the X2270 M2 server, the state o
f the ESM power LED must be?
Question revoir
(1) Points
Flashing
OFF (*)
does not matter
ON
Correct
86.
Which of the following components CAN be hot swapped on the X2270 and X
2270 M2 servers?
Question revoir
(1) Points
DIMM
fan module
HDD (*)
power supply
Correct
87.
To replace a PCIe adapter, on the X2270 and X2270 M2 se
rvers, you need to remove the riser and the card together.
Question revoir
(1) Points
Vrai (*)
Faux
Correct
88.
Which is the system exerciser that can be used on any s
upported server's OS on the X2270 and X2270 M2 servers? Question revoir
(1) Points
SunVTS (*)
Pc-Check
hostdiag
spdiag
Correct
89.
What type of serial management port connector is suppor
ted by the X2270 and X2270 M2 servers? Question revoir
(1) Points
USB
UCP
DB9
RJ-45 (*)
Correct
90.
Which of the following components requires a Phillips s
crewdriver for its replacement on the X2270 and X2270 M2 servers?
Questio
n revoir
(1) Points
system battery
FMOD
DIMM
PCIe riser (*)
Correct
91.
Which diagnostics tests the SP during its boot up on the X2270 and X227
0 M2 servers?
Question revoir
(1) Points
Pc-Check
hostdiag
Uboot Tests (*)
spdiag
Incorrect. Refer to the Sun Fire Nehalem and Westmere Server Tr

ouble Shooting training for more information.
92.
To enable Service Mode you need to perform all but one
of these steps on the X2270 and X2270 M2 servers?
Question revoir
(1) Points
Gather the product serial number and ILOM version
Set the session mode to service
Generate the service password from a designated website

Call Oracle service for the sunservice password (*)

93.
What is the default configuration of the network manage
ment port on the X2270 and X2270 M2 servers?
Question revoir
(1) Points
This port is not supported
Configured with a static IP address
Configured to use a local DHCP (*)
Not configured

94.
Question revoir
(1) Points
Which is the height of the X2270 and X2270 M2 servers?
3U
1U (*)
2U
4U

95.
Which of serial management port parameters is NOT a fac
tory default on the X2270 and X2270 M2 servers? Question revoir
(1) Points
8 data bits
9600 baud
1 stop bit
even parity (*)
Correct
96.
Which is the height of the X4170 and X4170 M2 servers? Question revoir
(1) Points
3U
2U
1U (*)
4U
Correct
97.
Question revoir
(1) Points
Use the product serial number and ILOM version to generate a service pas
sword
Log into ILOM using the root factory default password (*)

98.
How many disk slots are available on the front of the X
Question revoir
(1) Points
4
12
16
8 (*)

99.
How do you upgrade the CPLD firmware of the main board
on the X4170 and X4170 M2 servers?
Question revoir
(1) Points
ILOM command or screen
Using the cpld_update script (*)
Using firmwareupdate
Using the cpld2_update script

100.
X4170 M2 server?
(1) Points
2
4
3 (*)
1
How many DIMMs are supported per memory channel on the

Question revoir

101.
Where is the FMOD power LED is located on the X4170 and X4170 M2 server
s?
Question revoir
(1) Points
On the FMOD
On the motherboard next to the respective FMOD slot
Next to the ESM (*)
There are no FMOD fault LEDs

102.
To replace the ESM you need to remove the riser and the
ESM together on the X4170 and X4170 M2 servers.
Question revoir
(1) Points
Vrai (*)
Faux
Correct
103.
Questio
n revoir
(1) Points
PCIE riser (*)
FMOD
sysem battery
DIMM
Correct
2 servers?
(1) Points
104.
Which disk types are supported by the X4170 and X4170 M
Question revoir
SAS
SATA
SAS and SATA (*)
none
Correct
70 M2 servers?
(1) Points
105.
How do you access the Preboot menu on the X4170 and X41
Question revoir
Hold Locator button during the SP boot (*)

Typing xyzzy during the OS boot
BIOS screen

106.
Which state of the Power/OK LED indicates that there is no AC power or
the SP is booting on the X4270 and X4270 M2 servers?
Question revoir
(1) Points
STEADY ON
SLOW BLINK
OFF (*)
STANDBY BLINK
Correct
107.
Question revoir
(1) Points
3U
4U
1U
2U (*)
Correct
70 M2 servers?
(1) Points
108.
How many CPU sockets are supported by the X4270 and X42
Question revoir
4
2 (*)
1
3
Correct
109.
Which file contains the Solaris and Linux system logs o
n the X4270 and X4270 M2 servers?
Question revoir
(1) Points
system_log
log
system_event_log
messages (*)
Correct
110.
Question revoir
2 servers?
(1) Points
SAS
SATA
SAS and SATA (*)

none
Correct
111.
Which diagnostics tests can be run during the booting of the OS on the
X4270 and X4270 M2 servers?
Question revoir
(1) Points
SunVTS
POST (*)
hostdiag
UBoot
Correct
112.
Which of the following components CAN be hot swapped on
the X4270 and X4270 M2 servers?
Question revoir
(1) Points
FMOD
DIMM
HDD or SDD (*)

fan board
Correct
113.
What type of serial management port connection is suppo
rted on the X4270 and X4270 M2 servers? Question revoir
(1) Points
RJ-45 (*)
USB
UCP
DB9
Correct
114.
To enable the sunservice account you need to perform th
e following ILOM command on the X4270 and X4270 M2 servers?
Question revoir
(1) Points
set SESSION mode = escalation (*)
set SUNSERVICE mode = escalation
set SESSION mode = enable
set SUNSERVICE mode =enable

115.
Which ILOM screen displays a list of sensor values on t
he X4270 and X4270 M2 servers? Question revoir
(1) Points
fault management
indicators
inventory
sensor readings (*)

116.
To enable the Sunservice account you need to perform the following ILOM
command on the X4275 and X4275 M2 servers?
Question revoir
(1) Points

117.
Which network management port parameter is used to conf
igure subnets on the X4275 and X4275 M2 servers?
Question revoir
(1) Points
gateway IP address
discovery mode
DHCP IP address
network mask (*)

2 servers?
(1) Points
118.
Question revoir
SAS
SATA
SAS and SATA (*)
none
Correct
75 M2 servers?
(1) Points
119.
Question revoir
2 (*)
4
3
1

120.
Which of serial management port parameters is NOT a fac
tory default on the X4275 and X4275 M2 servers? Question revoir
(1) Points
8 data bits
115200 baud (*)
1 stop bit
no parity
Correct
121.
Which ILOM account extended role allows the user to change all the conf
iguration variable states on the X4275 and X4275 M2 servers?
Question revoir
(1) Points
reset and host control
admin (*)
console
user management
Correct
122.
What is the maximum memory supported by the X4275 M2 se
rvers assuming you use 8-GByte DIMMs?
Question revoir
(1) Points
96 GBytes
128 GBytes
144 GBytes (*)
64 GBytes

123.
4275 M2 servers?
(1) Points
Which diagnostics run during SP boot on the X4275 and X

Question revoir
all the diagnostics listed

Pc-Check
Uboot tests (*)
hostdiags

124.
X4275 M2 servers?
(1) Points
How do view the CPLD firmware version on the X4275 and

Question revoir
Using the BIOS Setup screen

# cpld_update script -i (*)
# firmwareupdate -i
-> load -a

125.
What type of serial management port connection is suppo
rted on the X4275 and X4275 M2 servers? Question revoir
(1) Points
RJ-45 (*)
DB9
UCP
USB
Correct
126.
This is another resource available to customers designed to promote awa
reness and understanding of the available support tools and resources to allow y
ou to get the most out of your support investment.
Question revoir
(1) Points
Sustaining Support
Support Process and Tools advisor webcasts (*)

Newsletters
Customer Services Catalog
Transfer of Information (TOI)
Incorrect, refer to the Creating Customer Value training for mo

re information
127.
Identify the support model described: This support mode
l centered around reactively working customer issues. You work with support on t
he issue, identify a solution, and then move to implement that solution.
Question revoir
(1) Points
Traditional support model (*)
Pro-active support model
Predictive support model
None of the above
All of the above

re information
128.
Identify the support model described: Support model tha
t provides information about the latest issues and patches, then you as a custom
er review what solutions may or may not apply in your environment.
Questio
n revoir
(1) Points
Traditional support model
Pro-active support model (*)
None of the above

All of the above

re information
129.
This region where we push important information from Or
acle to our customers about what is happening within support, about critical pat
ches that have become available, about significant changes that may be occurring
within support.
Question revoir
(1) Points
Service Request region
Getting started region
News region
Draft Service Request region
Breaking News region (*)

re information
130.
Product Information Centers are one stop shops maintain
ed within our knowledge base that contain information about specific products an
d releases.
Question revoir
(1) Points
Vrai (*)
Faux
Corrrect
131.
This region allows for quick and easy monitoring of all your open issue
s right at the dashboard.
Question revoir
(1) Points

Service Requests region (*)
Knowledge region
News region
Corrrect
132.
This is another resource containing recorded discussion
s during which development outlines functionality included within new product re
leases. Question revoir
(1) Points
Sustaining Support
Transfer of Information (TOI) (*)
Newsletters
Lifetime Support Policy

re information
133.
The My Oracle Support framework was created using FLEX
Technology from Adobe. Using the Flash viewer allowed the flexibility to design
a system that is very user friendly.
Question revoir
(1) Points
Vrai (*)
Faux
Correct
134.
When using the Configuration Manager this region provid
es the opportunity to share with Oracle Support the details of what is going on
within your configurations. your support engineer not only has access to your en
vironment details when working an issue. Engineers have visibility (through proj
ects). Question revoir
(1) Points
Projects region (*)
News region
Knowledge region
Corrrect
135.
This online assessment tool is designed to share Global
Software Support good practices across 5 domains - Strategy, Process, People, T
echnology and Governance
with the goal to help customers get maximum value from
their Oracle investments
Question revoir
(1) Points
Newsletters
Customer Success Self-Assessment (*)
Sustaining Support
Corrrect
136.
True or False. Browse knowledge allows users to navigate through the pr
oduct hierarchy to specific folders of content in order to eliminate noisy resul
ts generated from generic queries against the entire knowledge base. Searching t
he knowledge base using the browser feature is a support best practice and is th
e best way to access product specific information.
Question revoir
(1) Points
Faux
Vrai (*)

re information
Oracle's Lifetime Support Policy

137.
Lifetime Support is only Applicable to which of the fol
lowing Oracle Products? Question revoir
(1) Points
JDEdwards
PeopleSoft
Oracle E-Business
Siebel (*)
All of the above
Incorrect. Refer to the Lifetime Support training for more info

rmation.
138.
Certifications with most New Third Party Products/Versi
ons are covered under which level(s) of support?
Question revoir
(1) Points
Premier Support (*)
Extended Support
Sustaining Support
Premier & Extended Support
None of the Above

rmation.
139.
Extended Support is provided for an how many additional
years after Premier Support ends?
Question revoir
(1) Points
3 years (*)
8 Years
1 Year
5 years
No limit

rmation.
MVSP Overview
140.
how many MVSP components?
Question revoir
(1) Points
2 (*)
1
Correct
141.
Which of the following statements reflect the value proposition to our
Mutual Customers as a result of the Multi-Vendor Support Program (MVSP)?
Question revoir
(1) Points
Increases the time to implementation for multi-vendor solutions.
Increases the risk and costs associated with owning multi-vendor solutio
ns.
Strives to prevent the frustration of

improves overall satisfaction. (*)
finger-pointing
between vendors and
Improves response by having all parties involved in the collaboration. (

*)
Provides enhanced support value for multi-vendor implementations. (*)
Incorrect. Refer to the Multi-Vendor Support Program Overview t

raining for more information.
142.
Under MVSP model, customer call a vendor for a problem.
While the support analyst decides involvement from another vendor, he will log
SR to another vendor, then customer follow the SR to another vendor.
Questio
n revoir
(1) Points
Vrai
Faux (*)

143.
Which of the following statements regarding enrollment
in the Multi-Vendor Support Program (MVSP) is NOT true? Question revoir
(1) Points
The MVSP is offered as a value-added benefit at no additional costs to O
racle Partners as part of their OPN membership.
Useful MVSP enrollment information can be found on the OPN portal under
Support > Learn About Support Offerings and Benefits.
A Partner should enroll in the MVSP proactively if they provide support
services to mutual customers.
A partner should wait to enroll in the MVSP until they encounter a multi
-vendor support issue from a mutual customer. (*)
Enrollment in the MVSP is easy by selecting the "Join Now" link from the
MVSP portal page on OPN.

144.
Which of the following statements regarding our value p
roposition to our Partners for the Multi-Vendor Support Program (MVSP) is NOT tr
ue?
Question revoir
(1) Points
Provides a consistent support process for all of a Partner's support nee
ds, regardless of a Mutual Customer's involvement. (*)
Reduces training commitment by not having to pursue in-depth training on
Oracle products you do not support.
Enables practices that align with many industry support certifications.
Reduces costs by not having to create and maintain traditional cooperati
ve support agreements.
Provides a consistent, collaborative support process by which to engage
with Oracle Support.
Correct
Oracle Support Basics

145.
When a problem in an SR is putting a project milestone
at risk when would be the most effective time to escalate?
Question revoir
(1) Points
2 days before the milestone
As soon as the SR is raised
24 hours before the milestone
7-14 days before the milestone (*)
Incorrect, refer to the Oracle Support Basics training for more
information
146.
Who controls My Oracle Support access for your CSI?
Question revoir
(1) Points
Oracle Sales team
Oracle Support Engineer
Your Oracle Partner Manager
Customer Users Administrator for your CSI (*)
Correct
147.
Which of the following would not be a valid reason to e
scalate the SR? Question revoir
(1) Points
Project deadline is within 10 days
Dissatisfied with response
Encountered critical roadblock
SR was raised at wrong severity (*)

information
148.
True or False? The most effective way to escalate an SR
is to contact your Oracle Partner Manager
Question revoir
(1) Points
Vrai
Faux (*)
Correct
149.
What is the most effective way to escalate a SR?
Question revoir
(1) Points
Via your Oracle Account Manager
Update My Oracle Support
Update SR in My Oracle Support and then call into Support (*)
Call into Support
Correct
150.
To request Severity 1 Support what should you have in p
lace?
Question revoir
(1) Points
Ability to provide remote access via OCS
Oracle Consultant onsite
SR Escalation
24x7 availability to work with Support (*)
Correct
151.
What is Oracle's on-line Support Service?
(1) Points
Question revoir
My Oracle Support (*)

Service Request
Premier
OPN

information
152.
When should a SR severity be changed?
Question revoir
(1) Points
As soon as the SR is opened
When escalating a SR
When the impact on the business changes (*)
Never

information
153.
How do you report a bug to Oracle Development
Questio
n revoir
(1) Points
Contact Oracle Support and they will give you a number for Development
Contact Oracle Support and they will raise a bug with Development if app
ropriate (*)
Contact Development via Oracle Partner Manager
Contact Development direct
Correct
My Oracle Support
154.
Oracle recommends that customers install CPU Patches im
Question revoir
mediately
(1) Points
Vrai (*)
Faux
Corrrect
155.
In what ways can you customize your dashboard
Questio
n revoir
(1) Points
Minimize and maximize regions
Drag and drop regions
Sort attributes ascending or descending
None of the above (*)
All of the above
Incorrect. Refer to the My Oracle Support training for more inf

ormation.
156.
How many filters can you add using PowerView
Question revoir
(1) Points
None
1
5
10
As many as you need (*)
Corrrect
157.
Question revoir
(1) Points
The following filters are available in PowerView

Host Name, Lifecycle, Platform and Product (*)
SR Owner, SR Creation Date, SR Closure Date

Support Identifier, System Description, System Name (*)
Custom System Properties (*)
None of the Above
Incorrect. Refer to the Using PowerView in My Oracle Support tr

aining for more information
My Oracle Support Community

158.
This business tool - My Oracle Support Community gives
you:Question revoir
(1) Points
Immediate access to an extensive network of resources to locate answers
to your questions (*)
access to Oracle experts, industry peers, and an aggregate of knowledge
resources (*)
Access to resolution information Support as well as the robust search ca
pability against collective community knowledge. (*)
A venue to share best practices and knowledge with peers and experts. (*
)
None of the above
Correct
159.
This tab in My Oracle Support community is a way for yo
u to organize and easily find community content.
Question revoir
(1) Points
People finder tab
Profile tab
Tags tab (*)
Discussions and Documents tab
Private Messages tab
Incorrect. Refer to the My Oracle Support Community training fo

r more information.
160.
Participation in My Oracle Community has some guideline
s. Oracle's Support Community is not for:
Question revoir
(1) Points
Sharing offensive or inappropriate material. (*)
Sharing offensive or inappropriate material. (*)
Interacting with other members of the Oracle Support community.
Sharing your ideas about Oracle and our products.
Disparaging Oracle, its products, employees, customers, partners or anyon
e else. (*)

r more information.
161.
The 4Cs that describe the benefits and why participate in My Oracle Sup
port Community are:
Question revoir
(1) Points
Connect, Collaborate, Communicate, and Create
Connect, Collaborate, Communicate, and Combine
Connect, Collaborate, Communicate, and Configure
Connect, Collaborate, Communicate, and Consume. (*)
Connect, Collaborate, Communicate, and Call..

r more information.
162.
In My Oracle Support content this represents a collecti
on of Communities. Often, organize in a tree structure so members can easily fin
d the topics which are listed. Question revoir
(1) Points
Threads
Categories (*)
Messages
Discussions
Community

r more information.
163.
To enter the My Oracle Support Community area you will
need to: Login to My Oracle Support Navigate to the Community Tab and click on t
he Enter My Oracle Support Community button
Question revoir
(1) Points
Vrai
Faux (*)

r more information.
Oracle Collaborative Support Program

164.
Oracle Collaborative Support uses industry standard Sec
ure Socket Layer, or SSL, with 128-bit encryption for transmitting encyrpted dat
a securely.
(1) Points
Question revoir
Vrai (*)
Faux
Correct
165.
Question revoir
(1) Points
Oracle Web Conferencing allows you to do the following
Save a screen snapshot

Share an application
Share Document
Draw on the whiteboard (*)
All of the above
Incorrect. Refer to the Collaborative Support Program Overview

training for more information.
166.
Oracle Collaborative Support is accessed via which of the following:
Question revoir
(1) Points
My Oracle Support (*)
Oracle.com
OPN
Google Tools
None of the Above
Correct
How to Escalate a Service Request within Oracle Support

167.
The most effective way to escalate a SR is to
Questio
n revoir
(1) Points
Update the SR with escalation request via My Oracle Support
Call into the Support Hotline number
Incorrect. Refer to the How to Escalate a Service Request withi

n Oracle Support training for more information.
168.
You should consider escalating an SR when
Questio
n revoir
(1) Points
you encounter a critical roadblock (*)
you are dissatisfied with the resolution or response to a Service Reques
t (*)
the SR was raised with the wrong severity
Project deadline is within 10 days (*)
All of the above
Incorrect. Refer to the How to Escalate a Service Request withi

n Oracle Support training for more information.
Customer Service Soft-skills Training Best Practices

169.
What are softskills? Soft Skills let your customers kno
w: (Select all that applies).
Question revoir
(1) Points
They are important (*)
As a service provider are knowledgeable (*)
We are a staff of professional and solution focused (*)
We are setting clear expectations with customers (*)
None of the above
Correct
170.
The primary difference between making unhappy customers
happy and making happy customers even happier is the point of initiation. With
unhappy customers, even if you did not know why they were unhappy before speakin
g with them, you can be certain that you soon will learn the reason for their un
happiness. Once you know why they are unhappy, it is relatively easy to plot a c
ourse of action to convert them into a happy customer. Question revoir
(1) Points
Vrai (*)
Faux
Correct
171.
Understand the difference between what your customers want and what you
r customers need helps provide positive customer experience. Providing targeted
information and advice they can use them to focus more on what they need than on
what they think they want.
Question revoir
(1) Points
Vrai (*)
Faux
Correct
172.
Select ALL important points to consider to ensuring a p
roductive relationship with your customers.
Question revoir
(1) Points
Define and structure service provided
es, milestones (*)
what is provided and how, time lin
Teach the customer how to better interact with your processes (*)
Under promise and over deliver (*)
Plan and execute well by focusing on both proactive and reactive techniq
ues to minimize stress (*)
Teach and develop time-management skills for your employees
on of tasks, urgency vs impact (*)
prioritizati
Correct
173.
Customer Loyalty propels your company forward increasin
g sales and profitability.
Question revoir
(1) Points
Vrai (*)
Faux
Correct
174.
Superior Ownership Experience is all about relationship
s, trust, commitment, communication, doing the right thing
Question revoir
(1) Points
Vrai (*)
Faux
Correct
175.
When reviewing communication standards in your company
it s important to review and address the following subject. List all that applies.
Question revoir
(1) Points
Understand how to properly address conflict and issues to defuse emotion
(*)
Speak in a tone that offers support and confidence. (*)
Observe proper etiquette in address customers. (*)
Develop protocol for conducting and managing conference calls (*)
Use different vocabularies for addressing managers vs high tech database
administrator (*)
Correct
1.
Which operating system is NOT supported on the Sun Server X2-8 (Sun Fir
e X4800 M2 Server)?
Question revoir
(1) Points
Oracle Enterprise Linux 6.0
Oracle Virtual Machine (OVM) 2.2.1
Oracle Solaris 11 Express
Windows 2003 (*)
SUSE Linux Enterprise Server (SLES) 11 SP1
Incorrect
2.
he unit. Which problem statement characterizes the customer's problem? Questio
n revoir
(1) Points
Customer needs a server installed

Customer did not have the installation documentation to be able to find
the dimensions, weight, and power requirements for this server (*)
Customer needs installation documentation to look up the specifications
he needs
Customer does not know the weight and dimensions of this server
Correct
3.
figure the server, where the ports are located, and how to access them. What doc
umentation would you recommend to the customer for information about the server
configuration (select 2)?
Question revoir
(1) Points
Startup Guide
ILOM Guide (*)
Correct
4.
he unit. According to your resources, what is the weight of this server?
Question revoir
(1) Points
66.1 lb/30 kg fully populated
56.3 lb./25.6 kg fully populated
46.6 lb/21.1 kg fully populated

70 lbs/31.8 kg fully populated (*)

more information.
5.
he unit. Per your resources, what is the rack unit capacity of this server?
Question revoir
(1) Points
4U rack server
2U rack server (*)
1U rack server
8U rack server
Correct
6.
A customer calls into the call center with a question. The customer wan
ts to prepare a rack for the installation of a Sun Server X3-2L (Sun Fire X4270
M3) rackmount server, but has misplaced the documentation. The customer's immedi
ate needs are the dimensions, weight and power requirements of the unit. Select
the action plan that lists the steps taken to solve the customer's problem.
Question revoir
(1) Points
Passed the customer issue to the back-line engineers.
Provided the information to the customer from the getting started guide
for this server.
Provided the customer with the link to the server s System Handbook and gu
ided the customer to where the dimensions, weight and power requirements of this
server could be found. (*)
Directed the customer to the Oracle Documentation website.
Correct
7.
type of DIMMs does this server support? Question revoir
(1) Points
DDR2
DDR1
FBDIMM
DDR3 (*)

more information.
8.
ive fan module number 4 on her server. Which action plan lists the steps taken t
o solve the customer's problem? Question revoir
(1) Points
Verified that the customer has no support contract but we have done free
parts replacement for this customer in the past so we dispatched field person w
ith a FRU to replace the part.
Dispatched field person with a FRU to replace the part.
Explained to the customer that the part is a CRU and will be dispatched
to them as parts-only for the customer to replace (*)
Dispatched TSC person with a CRU to replace the part.
Correct
9.
and needs some assistance on how perform the upgrade. What is the most effective
location to find information related to this problem? Question revoir
(1) Points
http://ilearning.oracle.com
http://www.oracle.com/technetwork/indexes/downloads/index.html
Correct
10.
and needs some assistance on how perform the upgrade. Which question needs to be
answered before the customer orders DIMMs for the upgrade?
Question revoir
(1) Points
Where is the system located?
Does the system have a memory problem?
What is the current memory configuration? (*)
Does the customer have DIMMs available to upgrade the system?
Correct
11.
A customer calls into the call center and says she has experienced a fa
n failure on her Sun Server X2-4 (Sun Fire X4470 M2 Server). She is requesting o
n-site service to provide warranty service to replace the defective fan module n
umber 4 on her server. Which problem statement characterizes the customer's prob
lem?
Question revoir
(1) Points
Customer is reporting server cooling problems and is requesting on-site
support for replacement
Customer is requesting on-site support for a server cooling problem
Customer is reporting fan module failure
Customer is reporting fan module number 4 failure and is requesting on-s
ite support for replacement (*)
Correct
12.
he unit. According to your resources, what are the power requirements of this se
rver?
Question revoir
(1) Points
12V DC
220V, 50 Hz AC
115V, 60 Hz AC
48V DC
100 to 127 / 200 to 240 VAC (*)
Correct
13.
figure the server, where the ports are located, and how to access them. What are
the most effective locations to find information related to this problem (selec
t 2)?
Question revoir
(1) Points
http://my.oracle.com
http://oraclecorp.com
http://www.oracle.com/technetwork/documentation/index.html (*)
Correct
14.
Which x86 server uses AMD-based CPUs?
Question revoir
(1) Points
Sun Fire X4140 server (*)
Correct
15.
Which disk bus is supported on the Sun Fire X2270 serve
r without adding addition PCIe cards?
Question revoir
(1) Points
IDE
SAS
SCSI
SATA (*)
Incorrect
16.
A customer calls into the call center with a memory upgrade question. T
he customer wants to upgrade the memory on his Sun Server X3-2 (Sun Fire X4170 M
3 Server) and needs to know what 8 Gbyte memory to order. How many memory slots
are supported by this server?
Question revoir
(1) Points
8
4
32
16 (*)

more information.
17.
figure the server, where the ports are located, and how to access them. Which po
rt should be accessed first?
Question revoir
(1) Points
Network Management port
Video port
Serial Management port (*)
Ethernet port
Correct
18.
figure the server, where the ports are located, and how to access them. Which ac
tion plan lists the steps taken to solve the customer's problem?
Questio
n revoir
(1) Points
Provided customer with system password
Informed customer that the port to use was one of the Ethernet ports and
provided the default account number (root) and password (changeme)
Provided customer with the location of the serial port to access ILOM, t
he serial cable to use, the need for a terminal server on the laptop, along with
the default account (root) and password (changeme). (*)
Dispatched field engineer to assist customer in configuring system
Correct
19.
ive fan module number 4 on her server. Using your resources, what is the correct
part number for the replacement fan module?
Question revoir
(1) Points
371-4679
541-2112
541-2125
541-3539 (*)
541-2802
Correct
20.
figure the server, where the ports are located, and how to access them. Which pr
oblem statement characterizes the customer's problem?
Question revoir
(1) Points
Customer is asking for on-site help to set up the system.
Customer needs the correct port to access system.
Customer needs to know the default account and password for the serial p
ort.
Customer needs to know which server port, the serial cable to use, the n
eed for a terminal server on the laptop, as well as the system default account a
nd password. (*)
Correct
21.
A customer called the service center and is complaining that his Sun Bl
ade X6250 server blades on his Sun Blade 6000 Modular System are intermittently
shutting down. Which document would relate to the customer's issue?
Questio
n revoir
(1) Points
(Doc ID 1019713.1 (FAB)
Doc ID 1001128.1 (FCO) (*)
Doc ID 1397124.1 (ALERT)

Doc ID 1019279.1 (FAB)
Correct
22.
h action plan lists the steps taken to solve the customer's problem?
Questio
n revoir
(1) Points
Scheduled maintenance time with the customer to replace faulty DIMMs cal
led out by PcCheck.
Performed a workaround specified in CR 6603341as a temporary fix then sc
heduled maintenance time with the customer to upgrade SP, BIOS and Pc Check soft
ware. (*)
Ordered a new DIMMs for the customer.
Provided the customer with the document to use that lists the steps to s
olve the problem.
Correct
23.
intermittently shutting down. If you know this problem has occurred before, whi
ch type of document may provide information to resolve the customer's problem (s
elect 2)?
Question revoir
(1) Points
Field Action Bulletins (FAB) (*)
Service manual
Alerts (*)
Administrative Guide
Installation Guide
Correct
24.
TRL-C is applied while booting the server Can the BIOS and LSI firmware be updat
ed if you use the latest ILOM software package (True or False)? Question revoir
(1) Points
Vrai (*)
Faux
Correct
25.
TRL-C is applied while booting the server. Which problem statement characterizes
the customer's problem?
Question revoir
(1) Points
Customer needs has a hardware problem interfering with access to the LSI
utility (*)
Customer cannot access the LSI Configuration utility
Customer s server cannot boot.
Customer cannot access BIOS
Correct
26.
A customer called the service center indicating that the Pc
ostic scripts on his Sun Fire X2200 M2 Server do not report a faulty
The customer recently upgraded the memory on this server). Possible
lude replacement of the wrong DIMMs when PcCheck is used to diagnose
oblem(True or False)?
Question revoir
(1) Points
Vrai (*)
Faux
Check diagn
DIMM (Hint:
impacts inc
a memory pr
Correct
27.
intermittently shutting down. Which problem statement characterizes the custome
r's problem?
Question revoir
(1) Points
Customer is reporting an intermittent AC power problem
Customer called to get a replacement Sun Blade X6250 server blade becaus
e it is intermittently shutting down
Customer is reporting that his Sun Blade X6250 server blades on his Sun
Blade 6000 Modular System are intermittently shutting down. (*)
Customer is reporting that his Sun Blade 6000 Modular System is intermit
tently shutting down.
Correct
28.
If a customer has a failure of a Sun Server X3-2L (Sun
Fire X4270 Server M3 ) power supply, what link within the system handbook can yo
u reference to find a part number for a replacement ?
Question revoir
(1) Points
Problem Resolution
Hardware Specifications
Full Components List (*)
Field Action Bulletins (FABs)
Correct
29.
Which document would you use to find the rack mount pro
cedure of the Sun Server X3-2L (Sun Fire X4270 Server M3)?
Question revoir
(1) Points
OS Installation Guide
Service Manual
Getting Started Guide
Correct
30.
h component is called out by the document as one of the root causes of the probl
em?
Question revoir
(1) Points
SP and BIOS firmware
OS software
SP and ILOM firmware
Older PC Check versions (*)
Correct
31.
Which document would you use to find the memory population rules of the
Sun Blade X6275 Server Module? Question revoir
(1) Points
Sun Blade X6275 Server Module OS Installation Guide
Sun Blade X6275 Server Module Service Manual (*)
Sun Blade X6275 Server Module Product Notes
Sun Blade X6275 Server Module Installation Guide
Correct
lation Guide?
(1) Points
32.
Which of the following cannot be found within an Instal
Question revoir
Product installation procedures

Product specifications
All of the above
Product replacement procedures (*)
Correct
33.
TRL-C is applied while booting the server. Which document may relate to the cust
omer's issue?
Question revoir
(1) Points
Doc ID 1000873.1 (FAB)
Doc ID 1000817.1 (FAB) (*)
Doc ID 1017415.1 (FAB)
Doc ID 1001307.1 (FAB)
Correct
34.
h document may relate to the customer's issue? Question revoir
(1) Points
Doc ID 1000523.1 (FAB) (*)
Doc ID 1001128.1 (FAB)
Doc ID 1001342.1 (FAB)
Doc ID 1369835.1 (Alert)
Correct
35.
h problem statement characterizes the customer's problem?
Question revoir
(1) Points
Customer is having memory problems..
Customer s PcCheck does not recognize a faulty DIMM. (*)
Customer s ILOM firmware needs to be upgraded.
Customer BIOS firmware needs to be upgraded.
Correct
36.
A customer called the service center and is complaining that his Sun Bl
ade X6250 server blades on his Sun Blade 6000 Modular System are intermittently
shutting down. Which component is called out by the document as the source of th
e problem?
Question revoir
(1) Points
Fans
Chassis slot
Power supplies (*)
Server blade
Correct
37.
intermittently shutting down. Select the action plan that lists the steps taken
to solve the customer's problem.
Question revoir
(1) Points
The Doc ID 1001128.1 (FCO) is a possible cause and solution to the custo
mer s problem. This FAB was referenced in the call. (*)
Ordered a new power supply for the customer.
Provided the customer with the document that lists the steps to solve hi
s problem.
The Alert 243486 is a possible cause and solution to the customer s proble
m. This Alert was referenced in the call.
Correct
38.
TRL-C is applied while booting the server What is called out by the document as
the root cause of the problem?. Question revoir
(1) Points
Motherboard
DIMM
CPU
Firmware (*)
Correct
39.
TRL-C is applied while booting the server. Which action plan lists the steps tak
en to solve the customer's problem?
Question revoir
(1) Points
Asked the customer to update the firmware to LSI 1064 FW = 1.10.00 and L
SI 1064 BIOS = 6.06.06A or greater. (*)
Asked the customer to replace the server s motherboard
Ordered new disk replacement for the customer.
Asked the customer to apply the latest operating system patches
Correct
40.
Question revoir
(1) Points
Which of the following can be included in FABs?
All of the above (*)

Hardware issues
Field Change Orders (FCOs)
Field Information Notice (FINs)
Correct
41.
. Which type of documents should you review to determine if it is safe to perfor
m a power supply hot swap?
Question revoir
(1) Points
FABs, Sun Alerts, and Service Manual (*)
ILOM Manual
Installation Manual
Programming Manual
Correct
42.
nds he needs to perform. Select the action plan that lists the steps taken to so
lve the customer's problem.
Question revoir
(1) Points
Collected and reported the customer's network parameters and passed this
call to the backline engineers.

Assisted the customer in locating the procedure in the ILOM manual and t
old the customer that he should use the serial management port.
Sent a Sun field person out to the customer site to perform the configur
ation of the network management port.
Assisted the customer in locating the procedure in the ILOM manual, acce
ss ILOM on the serial port and use the ILOM commands to configure the network ma
nagement port. (*)
Correct
43.
h action should does NOT
Question revoir
(1) Points

the X6240 server blades in the customer's chassis. Whic
need to be performed in the X6240 removal process?
Pull open the server blade's top and bottom handles.

Remove any front panel cabling.
Hold down the power button on the server blade for 4 seconds or perform
a stop /SYS ILOM command.
Power down the Sun Blade 6000 Modular System chassis. (*)

44.
nterface from her new server
Question revoir
(1) Points
Customer needs to know if IPMI is supported on the X4270 and where she c
an find Sun documentation on IPMI. (*)
Customer X4250 server is Customer needs to know if IPMI is supported on
the X4270 and information on how to monitor the X4270 using IPMI
Customer needs to know if IPMI is supported on the X4270 and how to conf
igure IPMI on the X4270 Server.
Customer needs to know if IPMI is supported on the X4270 and the website
to download the IPMItool.
Correct
45.
To determine the memory configuration of Xeon 5500 Seri
es CPUs on the Sun Blade X6275 Server Module you need to consider the following
parameters.
Question revoir
(1) Points
Speed, density, and rank
Speed, rank and number of DIMMs per channel
Speed, density and number of DIMMs per channel
Speed, density, rank and number of DIMMs per channel (*)
Correct
46.
. Select the action plan that lists the steps taken to solve the customer's prob
lem.
Question revoir
(1) Points
Sent a Sun field person out to the customer site to perform the power su
pply replacement.
Provided the customer with the location of procedure to use to perform t
he replacement along with the part number of a replacement power supply.
e customer's X4240 server then sent the customer the documents that contains the
power supply replacement procedure.
e customer's X4240 server then covered the replacement procedure with the custom
er. (*)
Correct
47.
Which is the user interface software for the IPMI utili
ty?
Question revoir
(1) Points
IPMITool (*)
IPMIAccess
IPMIInterface
IPMIUser
Correct
48.
power redundancy. What action may need to be performed before the failed power s
upply can be removed?
Question revoir
(1) Points
Move the cable management arm (*)
Unlock the power supply handle
Power off the server
Slide the server out of the rack
Correct
49.
nds he needs to perform. Which is the document contains the procedures to perfor
m this task?
Question revoir
(1) Points
FABs and Sun Alerts

Installation manual
Service manual (*)
Programming manual

50.
nds he needs to perform. Which port does the customer need to use to configure t
he network management port?
Question revoir
(1) Points
Any of the network ports
USB port
Serial management port (*)
NET0 port
Correct
51.
e one of the X6240 server blades in the customer's chassis. Select the action pl
an that lists the steps taken to solve the customer's problem. Question revoir
(1) Points
Sent the field technician the documents that contains the replacement an
d server blade ordering procedures.
Provided the field technician with the location of the procedure to perf
orm the replacement along with the part number of a replacement X6240 server bla
de.
Collected and recorded all information on the replacement and ordering p
rocedure and passed the call to the back line.

Reviewed the replacement procedure with the field technician and assiste
d in ordering a replacement X6240 server blade. (*)
Correct
52.
of these components need
Question revoir
(1) Points

the X6240 server blades in the customer's chassis. All
to be moved to the replacement server blade, except?
DIMMs
HDDs
Compact Flash Card
Flash DIMMs (a.k.a. Flash modules) (*)
Correct
53.
nterface from her new server's OS. What is the latest version of IPMI that is su
pported on the X4270 server?
Question revoir
(1) Points
1
1.5
2 (*)
2.5
Correct
54.
nds he needs to perform. Select the problem statement that characterizes the cus
tomer's problem.
Question revoir
(1) Points
Customer needs assistance configuring the network management port into h
is management network. (*)
Customer needs a Sun field person to configure his network management po
rt to his management network.
Customer needs assistance configuring a network port.
Customer needs assistance configuring the serial management port.
Correct
55.
ct the problem statement
n revoir
(1) Points

the X6240 server blades in the customer's chassis. Sele
that characterizes the customer's problem.
Questio
Field technician needs assistance identifying and ordering a replacement

part for a failed X6240 server blade and assistance with its replacement. (*)
Field technician needs assistance in determining what is the replacement
part number for the X6240 server blade.
Field technician needs the part number to a new X6240 server blade.
Field technician needs assistance replacing the X6240 server blade as a
hot swap action.
Correct
56.
. Which verifies the location of the failed power supply?
Question revoir
(1) Points
All power supply LEDs are off
By executing the ILOM flash command to turn on the Service Required LED
The power supply green OK LED is flashing
The power supply amber Service Required LED is lit (*)
Correct
57.
nterface from her new server's OS. All of document contains IPMI information, ex
cept for?
Question revoir
(1) Points
Installation Manual
ILOM manuals
Service Manual
OS Installation guides (*)

58.
nds he needs to perform. Which list of commands does the customer use to configu
re and activate the management network port using a static IP address? Questio
n revoir
(1) Points
ingipgateway=ipgatewayaddr; cfg pendingipdiscovery=static

ingipgateway=ipgatewayaddr; set pendingipdiscovery=static; set commitpending=tru
e (*)
ingipgateway=ipgatewayaddr; cfg pendingipdiscovery=static; cfg commitpending=tru
e
ingipgateway=ipgatewayaddr; set pendingipdiscovery=DHCP; set commitpending=true
Correct
59.
Which Flash Module removal step is critical to avoid da
maging it data? Question revoir
(1) Points
Push the fault remind button to light its green power LED.
Do not remove the Flash Module while its green power LED is on. (*)
Disconnect the ESM power cable before removing the Flash Module.
After its removal, place the Flash Module on an anti-static mat for 20 s
econds.
Correct
60.
power redundancy. Assume from the results of your review, the power supply hot s
wap shows no issues. What are you going to recommend to the customer?
Questio
n revoir
(1) Points
Wait for a maintenance period to perform the hot swap of the failed powe
r supply. (*)
Wait for a maintenance period to perform the cold swap of the failed pow
er supply.
Perform a cold swap of the power supply at your earliest convenience.
Have a Sun service personnel perform the hot swap of the power supply.

61.
MI's user interface from their new server's OS. What is the latest version of IP
MI that is supported on the X4270 M3 server?
Question revoir
(1) Points
1
2.5
1.5
2 (*)
Correct
62.
are to access IPMI's user interface from their new server's OS. Where can the cu
stomer download the IPMItool that has the latest Oracle compatible updates?
Question revoir
(1) Points
http://www.ipmi.com
http://www.ipmitool.sourceforge.net
http://www.oracle.com/technetwork/indexes/downloads/index.html (*)
http://www.sunsolve.central.sun.com
Correct
63.
X2270 server. Which diagnostic should you recommend that the customer use to ex
ercise the Sun Fire X2270 internal disks from the operating system?
Questio
n revoir
(1) Points
Oracle Validation Test Suite (Oracle VTS) previously Sun VTS (*)
Pc-Check
POST
U-Boot
Correct
64.
The BIOS logs is same as the ones contained within ILOM
.
Question revoir
(1) Points
Vrai
Faux (*)
Correct
65.
A customer calls the service center with a suspected ho
st memory error and wants to know what diagnostics are available to diagnose the
problem on a Sun Server X3-2 (X4170 M3 server). Pc-Check does not have any memo
ry test (True or False)?
Question revoir
(1) Points
Vrai
Faux (*)

66.
A customer called the support center with a supposed disk problem. He w
ants to know which diagnostics are available to test a disk on a X2270 server. W
hich document describes the U-boot and Pc Check utilities and how to use them?
Question revoir
(1) Points
Diagnostic guide (*)

Product Notes
Service manual
Installation guide
Correct
67.
Which tool displays the server's hardware configuration
Question revoir
on Solaris?
(1) Points
config
prtconfig
prtdiag (*)
ipconfig
Correct
68.
X2270 server. Which diagnostic tests the Sun Fire X2270 OS hardware just prior
to the OS boot? Question revoir
(1) Points
Oracle Validation Test Suite (Oracle VTS) previously Sun VTS
POST (*)
Pc-Check
U-Boot
Correct
69.
he X6270 server blade?
(1) Points
Where is Pc-Check program selected to execute from on t

Question revoir
ILOM (*)
BIOS
OS
OBP
Correct
70.
o reverse the upgrade. Which type of documents should you review to determine if
there are any bugs related to this issue?
Question revoir
(1) Points
Installation Manual
Service Manual
FABs and Alerts (*)
ILOM manuals
Correct
71.
Which is not a U-Boot mode of operation?
(1) Points
Manual (*)
Normal
Quick
Extended
Question revoir

72.
o reverse the upgrade. Select the problem statement that characterizes the custo
mer's problem. Question revoir
(1) Points
Customer needs a field technician to reverse his X4250 server CPU upgrad
e from an X6394A to an X6398A.
Customer's X4250 server CPU upgrade to an X6398A is causing his server t
o crash.
Customer s X4250 server is crashing intermittently since the CPUs were upg
raded from X6394As to X6398As. (*)
Customer wants a CPU upgrade from an X6394A to a X6398A on this X4250 se
rver.

73.
Which diagnostic tests the SP hardware during SP initia
Question revoir
lization?
(1) Points
POST
Pc-Check
Oracle VTS
U-Boot (*)
Correct
74.
X2270 server. Select the action plan that lists the steps taken to solve the cu
stomer's problem.
(1) Points
Question revoir
Emailed the customer the documentation link (http://www.oracle.com/techn

etwork/indexes/documentation/index.html ) to the diagnostics guide.
Told the customer that the diagnostics manual should list what diagnosti
cs to use. Also told the customer that the Oracle VTS tests would be a good star
t. (*)
Collected the customer's information, recorded it, and passed the call t
o the backline engineers.
Suggested to the customer that he run spdiags to test the X2270 disks.
Correct
75.
nning. Which fan module and fan board does this sensor belong to?
Questio
n revoir
(1) Points
fan module 2 and fan board 1 (*)
fan module 0 and fan board 0
Correct
76.
A customer calls the service center with a fan failure message that inv
olves fan sensor fb1.fm2.f0.speed on a X4440 server. The customer wants to know
what she should do at this point because the system is up and running. Which doc
ument contains this sensor information that maps it to the physical fan module a
nd fan board?
Question revoir
(1) Points
Sun Fire X4140, X4240, and X4440 Servers Programming Guide
Sun Fire X4140, X4240, and X4440 Servers Installation Manual
Sun Fire X4140, X4240, and X4440 Servers Diagnostics Guide (*)
Sun Fire X4140, X4240, and X4440 Servers Service Manual

77.
BIOS is hosted by ILOM.
Question revoir
(1) Points
Vrai
Faux (*)
Correct
78.
o reverse the upgrade. Which, if any, of the documents listed related to this is
sue?
Question revoir
(1) Points
None of these documents (*)
Doc ID 1021983.1
Doc ID 1020990.1
Doc ID 1020437.1
Correct
79.
X2270 server. Which diagnostic tests the Sun Fire X2270 SP hardware just prior
to the SP boot? Question revoir
(1) Points
POST
Pc-Check
U-Boot (*)
SunVTS
Correct
80.
are to access IPMI's user interface from their new server's OS. Select the probl
em statement that characterizes the customer's problem. Question revoir
(1) Points
Customer needs to know if IPMI is supported on the X4270 M3 and where th
ey can find Oracle documentation on IPMI. (*)
Customer needs to know if IPMI is supported on the X4270 M3 and how to c
onfigure IPMI on the X4270 M3 server.
Customer needs to know if IPMI is supported on the X4270 M3 and informat
ion on how to monitor the X4270 M3 using IPMI.
Customer needs to know if IPMI is supported on the X4270 M3 and the webs
ite to download the IPMItool.
Correct
81.
Which of serial management port parameters is NOT a factory default on
the X2270 and X2270 M2 servers? Question revoir
(1) Points
8 data bits
9600 baud
even parity (*)
1 stop bit
Correct
82.
Question revoir
(1) Points
Call Oracle service for the sunservice password (*)
Correct
83.
Question revoir
(1) Points
power supply
HDD (*)
fan module
DIMM
Correct
84.
How many disk slots are available on the front of the X
Question revoir
(1) Points
4 (*)
3
2
1
Correct
85.
To enable the sunservice account you need to set the se
ssion parameter to on the X2270 and X2270 M2 servers?
Question revoir
(1) Points
on
enabled
escalation (*)
service
Correct
86.
How many DIMMs need to be replaced when a single DIMM fails on the X227
0 M2 server?
Question revoir
(1) Points
1
4
3
2 (*)
Correct
87.
To replace an FMOD, on the X2270 M2 server, the state o
f the ESM power LED must be?
Question revoir
(1) Points
ON
does not matter
Flashing
OFF (*)
Correct
88.
Question revoir
2 servers?
(1) Points
SAS
SATA (*)
SAS and SATA

none

89.
Which diagnostics is used to test the server's host Int
el chips on the X2270 and X2270 M2 servers?
Question revoir
(1) Points
spdiags
hostdiags (*)
Uboot tests
Pc-Check
Correct
90.
Which state of the Power/OK LED indicates that the OS h
as booted successfully on the X2270 and X2270 M2 servers?
Question revoir
(1) Points
SLOW BLINK
OFF
STEADY ON (*)
STANDBY BLINK
Correct
91.
How do you upgrade the CPLD firmware of the main board on the X2270 and
X2270 M2 servers?
Question revoir
(1) Points
Using flashupdate
Using the cpld_update script (*)
BIOS screen
Correct
92.
What is the default configuration of the network manage
ment port on the X2270 and X2270 M2 servers?
Question revoir
(1) Points
Not configured
Configured with a static IP address
Configured to use a local DHCP (*)
This port is not supported
Correct
70 M2 servers?
(1) Points
3
2 (*)
93.
Question revoir
1
4
Correct
94.
Which tool do you use to upgrade the firmware on ILOM a
nd BIOS on the X2270 and X2270 M2 servers?
Question revoir
(1) Points
OBP
ILOM (*)
BIOS
IPMI
Correct
95.
Question revoir
(1) Points
64 GBytes
128 GBytes
92 GBytes
96 GBytes (*)

96.
Which of the following components requires a Phillips screwdriver for i
ts replacement on the X4170 and X4170 M2 servers?
Question revoir
(1) Points
DIMM
PCIE riser (*)
FMOD
sysem battery
Correct
97.
Which OS supports the Event Viewer on the X4170 and X41
Question revoir
70 M2 servers?
(1) Points
Solaris
Linux
Windows (*)
HP-UX
Correct
98.
X4170 M2 server?
(1) Points
How many DIMMs are supported per memory channel on the

Question revoir
2
1
3 (*)
4
Correct
99.
To replace the ESM you need to remove the riser and the
ESM together on the X4170 and X4170 M2 servers.
Question revoir
(1) Points
Vrai (*)
Faux
Correct
100.
Which diagnostics is used to test the server's host CPU
memory and I/O subsystem on the X4170 and X4170 M2 servers?
Question revoir
(1) Points
Pc-Check (*)
hostdiags
Uboot tests
spdiags

101.
Where is the FMOD power LED is located on the X4170 and X4170 M2 server
s?
Question revoir
(1) Points
On the motherboard next to the respective FMOD slot
There are no FMOD fault LEDs
On the FMOD
Next to the ESM (*)
Correct
102.
Question revoir
(1) Points
power supply (*)
PCIe Card
CPU
DIMM
Correct
103.
Which state of the Power/OK LED indicates that the SP h
as booted successfully on the X4170 and X4170 M2 servers?
Question revoir
(1) Points
OFF
STEADY ON
SLOW BLINK
STANDBY BLINK (*)

70 M2 servers?
(1) Points
104.
How do you access the Preboot menu on the X4170 and X41
Question revoir
Typing xyzzy during the OS boot

Hold Locator button during the SP boot (*)
BIOS screen
Correct
105.
Which is NOT a network management port parameter that n
eeds to be set on the X4170 and X4170 M2 servers with a static IP address?
Question revoir
(1) Points
network mask
gateway IP address
MAC address (*)
port IP address
Correct
106.
To enable Service Mode you need to perform all but one of these steps o
n the X4270 and X4270 M2 servers?
Question revoir
(1) Points
Record the 3 word password generated
Set the session mode to escalation (*)
Correct
107.
Question revoir
(1) Points
4U
1U
2U (*)
3U
Correct
108.
Where is the ESM fault LED located?
Question revoir
(1) Points
There is no ESM power LED
Next to the FMOD slot
On the FMOD (*)
On the motherboard

109.
Which ILOM account extended role allows the user to set
up an account on ILOM on the X4270 and X4270 M2 servers?
Question revoir
(1) Points
console
user management (*)
admin

110.
How do you reset the ILOM password back to factory defa
ult on the X4270 and X4270 M2 servers? Question revoir
(1) Points
-> reset root password
-> set root password
Preboot> unconfig password preserve_password=no (*)
Preboot>reset password preserve_password=no

111.
How do you view the CPLD firmware version on the X4270 and X4270 M2 ser
vers?
Question revoir
(1) Points
-> load -a
# cpld_update script -i (*)
# firmwareupdate -i
Using the BIOS Setup screen
Correct
112.
Which state of the Power/OK LED indicates that there is
no AC power or the SP is booting on the X4270 and X4270 M2 servers?
Questio
n revoir
(1) Points
STANDBY BLINK
SLOW BLINK
OFF (*)
STEADY ON
Correct
113.
To enable the sunservice account you need to perform th
Question revoir
(1) Points

Correct
114.
Which ILOM screen displays a list of sensor values on t
he X4270 and X4270 M2 servers? Question revoir
(1) Points
fault management
inventory
indicators
sensor readings (*)
Correct
115.
Question revoir
(1) Points
96 GBytes
144 GBytes (*)
128 GBytes
64 GBytes
Correct
116.
How many disk slots are available on the front of the X4275 and X4275 M
2 servers?
Question revoir
(1) Points
12 (*)
4
16
8

117.
Which ILOM account extended role allows the user to cha
nge all the configuration variable states on the X4275 and X4275 M2 servers?
Question revoir
(1) Points
admin (*)
console
user management
Correct
118.
Question revoir
(1) Points
fan board
power supply (*)
FMOD
system battery
Correct
75 M2 servers?
(1) Points
119.
Question revoir
2 (*)
4
1
3
Correct
120.
To enable the Sunservice account you need to perform th
Question revoir
(1) Points
Correct
121.
Which Windows command displays the network configuration off of the X42
Question revoir
(1) Points
prtdiag
ifconfig
prtconf
ipconfig (*)
Correct
122.
Which BIOS screen allows you to set its security passwo
rd on the X4275 and X4275 M2 servers?
Question revoir
(1) Points
Security (*)
Main
Boot
Advanced
Correct
123.
Which ILOM screen displays the system components on the
X4275 and X4270 M5 servers?
Question revoir
(1) Points
inventory (*)
fault management
sensor readings
indicators

124.
Questio
n revoir
(1) Points
PCIe riser (*)
DIMM
FMOD
system battery
Correct
2 servers?
(1) Points
125.
Question revoir
SAS
SATA
SAS and SATA (*)
none
Correct
126.
Identify the support model described: This support model centered aroun
d reactively working customer issues. You work with support on the issue, identi
fy a solution, and then move to implement that solution.
Question revoir
(1) Points
Traditional support model (*)
None of the above
All of the above
Correct
127.
Identify the support model described: Support model tha
t provides information about the latest issues and patches, then you as a custom
er review what solutions may or may not apply in your environment.
Questio
n revoir
(1) Points
Pro-active support model (*)

None of the above
All of the above
Correct
128.
This resource brings you news, technical content, and t
echnical updates from the various Oracle Support teams. They are created for the
purpose of enhancing your service experience with Oracle Support by proactively
providing you with valuable information.
Question revoir
(1) Points
Sustaining Support
Newsletters (*)

re information
129.
This stage of Life time Support provides provides you w
ith an extra three years of support for specific Oracle release for an additiona
l fee. Question revoir
(1) Points
Premier Support
Extended support (*)
Sustaining Support
None of the above
Corrrect
130.
This a a resource available in oracle.com that provides
full list of services, which presents to customers the complete portfolio of Or
acle Customer Services making it easier to find the right services based on thei
r solution lifecycle needs.
Question revoir
(1) Points
Sustaining Support
Customer Services Catalog (*)
Newsletters

re information
131.
Identify the support model described: This support model support softwa
re defects are identified and customers are automatically notified of the potent
Question revoir
ial problem and it s impact.
(1) Points
Predictive support model (*)
None of the above
All of the above

re information
132.
To customize the Regions on the Main Dashboard you can
drag-and-drop those you want included and rearrange them according to how you wa
nt them to show up.
Question revoir
(1) Points
Vrai (*)
Faux
Correct
133.
This stage of Life time Support provides maintenance an
d support of Oracle database, middleware, and application products for 5 years f
rom their general availability date.
Question revoir
(1) Points
Premier Support (*)
Extended support
Sustaining Support
None of the above
Corrrect
134.
This is Oracle's simple, predictable, and the most comp
rehensive policy available, it helps drive your business by putting you in contr
ol of your upgrade strategy success.
Question revoir
(1) Points
Lifetime Support Policy (*)
Premier Support
Extended support
Sustaining Support
None of the above
re information
135.
It is a support capability that automates the exchange
of configuration information between Oracle Support and our customers, enabling
proactive detection of issues our customers may encounter, and allowing for fast
er resolution times in instances where you do run into an issue.
Questio
n revoir
(1) Points
Upgrade wizard
Change assistant
Support Diagnostics tool
Configuration Manager (*)
Remote Diagnostcs Agent
Corrrect
136.
The My Oracle Support framework was created using FLEX Technology from
Adobe. Using the Flash viewer allowed the flexibility to design a system that is
very user friendly.
Question revoir
(1) Points
Vrai (*)
Faux
Correct
Oracle's Lifetime Support Policy

137.
Lifetime Support is only Applicable to which of the fol
lowing Oracle Products? Question revoir
(1) Points
JDEdwards
PeopleSoft
Oracle E-Business
Siebel (*)
All of the above
Corrrect
138.
While in Sustaining Support, the pricing is equal to pr
icing as if in Premier Support Question revoir
(1) Points
Vrai (*)
Faux
Corrrect
139.
lications Life Cycle
(1) Points
Lifetime Support supports you at Every Stage of the App

Question revoir
Vrai (*)
Faux
Corrrect
MVSP Overview
140.
(1) Points
Vrai
Faux (*)
MVSP can be a replacement for support
Question revoir
Correct
MVSP Overview
141.
which year was TSANet established?
Question revoir
(1) Points
1991
1994
1993 (*)
1992
1990
Correct
142.
Which of the following statements regarding enrollment
in the Multi-Vendor Support Program (MVSP) is NOT true? Question revoir
(1) Points
A Partner should enroll in the MVSP proactively if they provide support
services to mutual customers.
Useful MVSP enrollment information can be found on the OPN portal under
Support > Learn About Support Offerings and Benefits.
A partner should wait to enroll in the MVSP until they encounter a multi
-vendor support issue from a mutual customer. (*)
The MVSP is offered as a value-added benefit at no additional costs to O
racle Partners as part of their OPN membership.
Enrollment in the MVSP is easy by selecting the "Join Now" link from the
MVSP portal page on OPN.
Correct
143.
Under MVSP model, customer call a vendor for a problem.
While the support analyst decides involvement from another vendor, he will log
SR to another vendor, then customer follow the SR to another vendor.
Questio
n revoir
(1) Points
Vrai
Faux (*)
Correct
144.
Which of the following statements regarding our value p
roposition to our Partners for the Multi-Vendor Support Program (MVSP) is NOT tr
ue?
Question revoir
(1) Points
Reduces costs by not having to create and maintain traditional cooperati
ve support agreements.
Enables practices that align with many industry support certifications.
Reduces training commitment by not having to pursue in-depth training on
Oracle products you do not support.
Provides a consistent, collaborative support process by which to engage
with Oracle Support.
Provides a consistent support process for all of a Partner's support nee
ds, regardless of a Mutual Customer's involvement. (*)
Correct
Oracle Support Basics

145.
Which tool allows Oracle to connect to a customer's sys
tem and view information?
Question revoir
(1) Points
SR (Service Request)
MCP
OCS (Oracle Collaborative Support) (*)
RDA (Remote Diagnostic Agent)
Correct
146.
Which of the following is not the responsibility of a Support Engineer?
Question revoir
(1) Points
Respond to new incoming SRs
Contribute to the knowledge base content
Educate customers on how to use the products (*)
Provide resolutions or workarounds

information
147.
True or False? Escalating an SR and raising the severit
y of a SR have exactly the same impact Question revoir
(1) Points
Vrai
Faux (*)
Correct
148.
To request Severity 1 Support what should you have in p
lace?
Question revoir
(1) Points
Ability to provide remote access via OCS
24x7 availability to work with Support (*)
SR Escalation
Oracle Consultant onsite
Correct
149.
What does escalating a SR mean?
Question revoir
(1) Points
Bringing Support management attention to the problem (*)
Arranging on-site assistance
Referring to your Oracle Account Manager
Increasing the severity
Correct
150.
When should a SR severity be changed?
Question revoir
(1) Points
As soon as the SR is opened
When the impact on the business changes (*)
When escalating a SR
Never
Correct
151.
Which of the following is not a benefit of the Oracle Diagnostic Tools?
Question revoir
(1) Points
Application customers can run proactive tests
Customer can log an SR and leave all action with Oracle until resolved (
*)
Reduces SR ping-pong
Captures customer configuration information
Correct
152.
Who retains ownership of the SR?
Question revoir
(1) Points
Starts with Partner and then moves back and forth
Oracle retains ownership throughout
Starts with Oracle and then moves back and forth
Shared ownership throughout (*)
Correct
153.
True or False? The most effective way to escalate an SR
is to contact your Oracle Partner Manager
Question revoir
(1) Points
Vrai
Faux (*)
Correct
My Oracle Support
154.
Oracle recommends that customers install CPU Patches im
Question revoir
mediately
(1) Points
Vrai (*)
Faux
Corrrect
155.
My Oracle Support Global Search searches
Questio
n revoir
(1) Points
Both the Document Body and the Attachment texts (*)
The Document Body text only and not the Attachment text
The Attachment text only and not the Document Body text
Corrrect
156.
When creating a new Service Request, you can autofill your request usin
g
Question revoir
(1) Points
System Configuration (*)
Existing Service Request (*)
Project Information
Default SR Profile
Service Request Profile (*)
Incorrect. Refer to the Service Request Management training for

more information
157.
Patch Plan shows the planned releases of patches for th
e different Oracle Product Lines
Question revoir
(1) Points
Vrai
Faux (*)
Incorrect. Refer to the Patches and Updates on My Oracle Suppor

t training for more information
My Oracle Support Community

158.
This business tool - My Oracle Support Community gives
you:Question revoir
(1) Points
Immediate access to an extensive network of resources to locate answers
to your questions (*)
access to Oracle experts, industry peers, and an aggregate of knowledge
resources (*)
Access to resolution information Support as well as the robust search ca
pability against collective community knowledge. (*)
A venue to share best practices and knowledge with peers and experts. (*
)
None of the above
Correct
159.
Collaborative Support is the ability to rapidly resolve
service incidents in customer environments through a collaborative resolution m
odel (commonly known as a Community).
Question revoir
(1) Points
Vrai (*)
Faux
Correct
160.
What is my Oracle Support Community?
Question revoir
(1) Points
It is a script that reduces time resolution by collecting in a single st
e complete, accurate system details across the Oracle technology stack.
It is Oracle s multi-channel platform for online collaborative support (*)
It s a micro-community within Oracle s existing community which includes Ora
cle s Technology Network(OTN) ,Oracle Wiki s, Oracle Blogs, Oracle Mix, and a variet
y of Oracle product related User Groups (*)
It is a support capability that automates the exchange of configuration
information between Oracle Support and our customers
It is a multi-channel for sharing information about Oracle products, ser
vices, and related technologies (*)
Correct
161.
This tab in My Oracle Support community allows you to search or browse
for other members of the community
Question revoir
(1) Points
Tags tab
People finder tab (*)
Discussions and Documents tab
Private Messages tab
Profile tab
Correct
162.
In the Rewards and Recognition Program of the My Oracle
Support Community, the User Reputation Model calculates points based on member
participation, document contribution, as well as customer and partner feedback.
Question revoir
(1) Points
Vrai (*)
Faux
Correct
163.
In My Oracle Support content this represents a collecti
on of Communities. Often, organize in a tree structure so members can easily fin
d the topics which are listed. Question revoir
(1) Points
Threads
Messages
Community
Categories (*)
Discussions
Correct
Oracle Collaborative Support Program

164.
Question revoir
(1) Points
Oracle Web Conferencing allows you to do the following
Save a screen snapshot

Share an application
Share Document
Draw on the whiteboard (*)
All of the above
Correct
165.
Oracle Collaborative Support uses industry standard Sec
ure Socket Layer, or SSL, with 128-bit encryption for transmitting encyrpted dat
a securely.
Question revoir
(1) Points
Vrai (*)
Faux
Correct
166.
If you encounter issues in installing Oracle Web Conference Console , y
ou should
Question revoir
(1) Points
Try using a different browser
Troubleshoot using New User Test (*)
Contact Oracle Support Hotline
Contact your Network administrator
None of the above
Correct
How to Escalate a Service Request within Oracle Support

167.
Escalation Process should be used for
Question revoir
(1) Points
Increasing the severity of your Service Request to 1
Arranging on-site assistance
Draw higher level of attention to business critical issue from Oracle Su
pport Management. (*)

Arranging for a call from Sales Team or your Account Manager
All of the above
Correct
168.
The most effective way to escalate a SR is to
Questio
n revoir
(1) Points
Call into the Support Hotline number
Update the SR with escalation request via My Oracle Support
Correct
Customer Service Soft-skills Training Best Practices

169.
Customer Loyalty propels your company forward increasin
g sales and profitability.
Question revoir
(1) Points
Vrai (*)
Faux
Correct
170.
The primary difference between making unhappy customers
happy and making happy customers even happier is the point of initiation. With
unhappy customers, even if you did not know why they were unhappy before speakin
g with them, you can be certain that you soon will learn the reason for their un
happiness. Once you know why they are unhappy, it is relatively easy to plot a c
ourse of action to convert them into a happy customer. Question revoir
(1) Points
Vrai (*)
Faux
Correct
171.
A great deal of customer escalations can be prevented by awareness of c
ustomer on knowing what to expect. .
Question revoir
(1) Points
Vrai (*)
Faux
Correct
172.
Effective Communication skills are NOT essential in dev
eloping satisfied customers.
Question revoir
(1) Points
Vrai
Faux (*)
Correct
173.
When reviewing communication standards in your company
it s important to review and address the following subject. List all that applies.
Question revoir
(1) Points
Develop protocol for conducting and managing conference calls (*)
Understand how to properly address conflict and issues to defuse emotion
(*)
Use different vocabularies for addressing managers vs high tech database
administrator (*)
Observe proper etiquette in address customers. (*)

Speak in a tone that offers support and confidence. (*)
Correct
174.
enable partners to:
(1) Points
Benefits of Customer Soft-Skills training program will

Question revoir
Achieve industry leadership (*)

Create a supreme ownership experience to their end customers (*)
Better understand customer expectations (*)
Help to develop and improve skills communications (*)
Become recognized part of a high performing organization (*)
Correct
175.
What the customers want? Customers want and expect the
following from Oracle and it s partners. Select all that applies.
Question revoir
(1) Points
Be the Center of Attention when they have Needs
ave priority and attention when issues arise. (*)
they want to feel they h
expect us to be proactive and to anticipate their wants and needs (*)

staff needs to be proficient in all available communication options and
know when to appropriately use each (*)
Effectively read customer s preferred communication style (*)
None of the above
Correct

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Sun x86 Server Support Consultant Certification

Help Desk Assessment

WZD-SSX64-301: X64 Server System Overview

Incorrect. Refer to the X64 Server System Overview training for

Incorrect. Refer to the X64 Server System Overview training for

Incorrect. Refer to the X64 Server System Overview training for

Incorrect. Refer to the X64 Server System Overview training for

Customer is reporting server cooling problems and is requesting on-site

Incorrect. Refer to the X64 Server System Overview training for

Incorrect. Refer to the X64 Server System Overview training for

Which x86 server uses AMD-based CPUs?

Sun Fire X4140 server (*)

Incorrect. Refer to the X64 Server System Overview training for

Incorrect. Refer to the X64 Server System Overview training for

location to find information related to this problem?

Incorrect. Refer to the X64 Server System Overview training for

Incorrect. Refer to the X64 Server Data Gathering to Solve Cust

All of the above

Incorrect. Refer to the X64 Server Data Gathering to Solve Cust

Incorrect. Refer to the X64 Server Data Gathering to Solve Cust

Incorrect. Refer to the X64 Server Data Gathering to Solve Cust

Incorrect. Refer to the X64 Server Data Gathering to Solve Cust

Incorrect. Refer to the X64 Server Data Gathering to Solve Cust

Incorrect. Refer to the X64 Server Data Gathering to Solve Cust

Incorrect. Refer to the X64 Server Data Gathering to Solve Cust

Incorrect. Refer to the X64 Server Data Gathering to Solve Cust

Which of the following can be included in FABs?

Field Change Orders (FCOs)

Incorrect. Refer to the X64 Server Locating and Interpreting Se

Incorrect. Refer to the X64 Server Locating and Interpreting Se

an find Sun documentation on IPMI. (*)

Incorrect. Refer to the X64 Server Locating and Interpreting Se

Incorrect. Refer to the X64 Server Locating and Interpreting Se

Incorrect. Refer to the X64 Server Locating and Interpreting Se

rvice Procedures training for more information.

Incorrect. Refer to the X64 Server Locating and Interpreting Se

A field technician called the service center with a pro

Incorrect. Refer to the X64 Server Locating and Interpreting Se

Incorrect. Refer to the X64 Server Locating and Interpreting Se

Customer needs assistance in determining the procedure to replace power

Incorrect. Refer to the X64 Server Locating and Interpreting Se

Incorrect. Refer to the X64 Server Locating and Interpreting Se

Speed, density, and rank

Incorrect. Refer to the X64 Server Locating and Interpreting Se

Incorrect. Refer to the X64 Server Locating and Interpreting Se

A field technician called the service center with a pro

Incorrect. Refer to the X64 Server Locating and Interpreting Se

set pendingipaddress=ipaddress; set pendingipnetmask=ipnetmask; set pend

Incorrect. Refer to the X64 Server Locating and Interpreting Se

Incorrect. Refer to the X64 Server Locating and Interpreting Tr

Incorrect. Refer to the X64 Server Locating and Interpreting Tr

Incorrect. Refer to the X64 Server Locating and Interpreting Tr

Where is Pc-Check program selected to execute from on t

Incorrect. Refer to the X64 Server Locating and Interpreting Tr

Incorrect. Refer to the X64 Server Locating and Interpreting Tr

Incorrect. Refer to the X64 Server Locating and Interpreting Tr

BIOS is hosted by ILOM.

Incorrect. Refer to the X64 Server Locating and Interpreting Tr

re message and how to order a replacement.

Incorrect. Refer to the X64 Server Locating and Interpreting Tr

Incorrect. Refer to the Sun Fire Nehalem and Westmere Server Tr

Generate the service password from a designated website

Incorrect. Refer to the Sun Fire Nehalem and Westmere Server Tr

Incorrect. Refer to the Sun Fire Nehalem and Westmere Server Tr