SONAL MITRA

Row House No. H1,

Tirupati Supreme Enclave,
Jalan Nagar,
Next to Railway Station, Aurangabad.
Cell: 9881150180,09831036101, Email:sonalmitra1312@gmail.com
OBJECTIVE
To find a challenging position that meets my competencies, capabilities, skills, education and experience.
SUMMARY
Dale Carnegie Inc. Certified Trainer
Proven speaking, public relations, communication, and interpersonal skills
Seven years work experience in hotels and hospitality education institutes

WORK EXPERIENCE
Manager Training
Le Meridien Mahabaleshwar Resort and Spa
Currently working here since May 2015
Assistant Manager Training
Park Plaza Kolkata
August 2014 To February 2015
Job Description:
Conduct orientation sessions and arrange on-the-job training for new hires.
Evaluate effectiveness of training programs, providing recommendations for improvement.
Develop testing and evaluation procedures.
Conduct or arrange for ongoing on-job training and personal development classes for staff
members.
Confer with management and conduct surveys to identify training needs based on projected
changes, and other factors.
Develop and organize training manuals, multimedia visual aids, and other training materials.
Conductbrandtrainings
Assistrecruitment,performanceassessments,exitinterviews.
DuringtheabsenceofHumanResourceManagermonitorsalaryprocessingandhandle

otherimportantHRissues.
Training and Placement Incharge & Lecturer
Atharva Institute of Hotel Management
2009 March 2009 October
Job Description :
Responsible for all aspects of student induction along with Administrator
Rostering of faculty,
Training discipline
Student grooming check
Identifying placement opportunities for students
Training and preparing students for interviews
Meeting the hr heads of prospective employers for placement of students
Facilitate the campus interviews
Students' screening, maintaining public relations with airlines, hotels and travel agencies etc.,
coordination with all departments
Handled Front Office, housekeeping classes for Ist , IInd and IIIrd year students

Handled admission inquiries

Training Executive
The Orchid, Mumbai
2007 October 2008 August
Job Description:
Assisting in recruitment process
Conducting induction programs
Identifying training needs in all operational areas
Monitoring on-job trainings
Developing training plans and packages based on the training needs identified
Behavioral and Functional Training
Sales Training

Team Building
Conducting training sessions for convivial and technical skills
Conducting Exit Interviews
Lecturer
Institute of Hotel &Tourism Management , Aurangabad
2006 July 2007 March
Job Description :
Organizing placement and training interviews and preparing students for interviews
Handled Front Office, housekeeping classes for Ist , IInd and IIIrd year students
Sales Executive
Marriott Hyderabad, Hyderabad
2005 May 2006 May
Job Description:
Exploring new business avenues
Responsible for account management
Relationship building
Business enhancement
Banquet Sales Executive
The Central Park Hotel, Pune
2004 July 2005 May
Job Description:
To promote sales of banquet halls
Finalize menus and rates
Resolve guest suggestions and complaints
Prepare function prospectus
Co-ordinate with allied departments
Maintain records and documents
Front Office Associate
Intercontinental The Grand Resort, Goa
2003 May 2004 April
Job Description:
Handled reservations, check-ins , check-outs, encashment
Ensured guest satisfaction
Brief all in-house and potential guests on hotel services
Do suggestive and cross-selling
Prepare daily reports

Imparting training for new staff

Worked as a part of pre-opening and Opera pilot team
Worked on Holidex CRS System for Intercontinental Hotels And Resorts

Trainee Front Office Assistant

Le Meridian, Pune
2002June 2002 October
Job Description:
Handled reservations, check-ins , check-outs, encashment at The Royal Club Executive Floor
Handled business center bookings
TRAININGS ATTENDED:
Talent Developer Certification Strawood Careers
Certification from Starwood Hotel Worldwide
Talent Conversations
Certification from Carlson Rezidor Group
Dale Carnegie & Associates, Inc.
Train the Trainer Certification
OneFluencer NLP Training Organization
NLP Certification
Grid International, Inc.
Managerial Grid
AH&LA
Spirit of Hospitality
Le Meridian , Pune
2000 June 2000 October
Trained in all departments of hotel with specialization in Front office
Reception , Reservations, Concierge, Operators , Business Center

EDUCATION

YearofCompletion:2015
IndianInstituteofManagementCalcutta,Kolkata
Executive Program in Human Resource Management
Year Of Completion : 2002
3 years Diploma in Hotel Management
Merit Swiss Asian School of Hotel Management , Ooty
Year Of Completion : 2002
Diploma in Hotel Management
American Hotel & Lodging Association
Year of Completion : 2007

BBA Hospitality & Tourism Management

YCMOU, Nasik
PROJECTS
Thesis on Planning And Evaluating Front Office Procedures
Feasibility Study of a Restaurant
Feasibility Study of a Bar
AWARDS AND ACTIVITIES
Awarded 4th Position at National Junior Gymnastics Finals

Sonal Mitra