226.224.

2456
sungoo1@naver.com

#65 320 Ambleside Drive

London, Ontario
N6G 5H8

SunGoo (Eric) Jin

Objective
To obtain a position within London Life in London, Ontario to utilize my skills in any
position to help facilitate your companys goal

Qualifications

15 years experience in domestic and foreign insurance companies

Effective planning and analyzing skills to enhance performance
An experienced team leader, bringing enthusiasm and energy into
group effort
Ability to work independently, goal oriented, attention to detail,
communicating effectively

Relevant Experience
March 2012 September 2014

NongHyup Life Insurance Co.,Ltd.

Seoul, Korea

Branch Manager

Managed outbound sales call centers and expanded TSRs from 100
to 220 within 6 months(11 teams with 11 SVRs)

Launched a new outbound sales call center with 50 TSRs in

September 2013
August 2011 December 2011

ACE Fire and Marine Insurance

Korea Seoul, Korea

Branch Manager

Managed outbound sales call center

Increased KPI and DB efficiency per TSR

November 2006 July 2011
AIA Group Korea Seoul, Korea
Branch Manager

Managed Lotte home-shopping inbound and outbound sales call

center

Managed inbound call center to keep broadcasting schedules twice

per week while maintaing maintain high conversion ratio

Managed outbound call center to introduce cancer product to homeshopping customers and sell all A&H products

Diversified outbound DB into different campaigns by age, gender and

buying history

Section Chief in Sales Planning Department

Created and initiated sales promotions targeting TSRs to increase

sales volumes and profits

Planned and maintained recruiting and retention programs for TSRs

Managed 4 recruiting agencies to secure recruiting pool

November 2003 February 2006

AXA General Insurance Co.,Ltd.

Seoul, Korea
Assistant Section Chief in Sales Planning Department

Established monthly, quarterly and annual sales target and verified

the outcome of the target

Distributed sales target and over-ride to every outbound center and

analyzed the performance
March 1999 October 2003

Samsung Fire and Marine

Insurance Co.,Ltd. Seoul, Korea

Senior Clerk

Fulfilled bodily injury claims about 3,000 cases

Education
March 2015 Present
Business and Insurance

Fanshawe College London, Ontario

March 2005 May 2005

Georgia State University and MunichRe

Atlanta, U.S.A. and Munich, Germany
Horst K. Jannott Scholarship Program Certificate
March 1999 July 2001
Kyunghee University Seoul, Korea
Public Relations (Masters degree)
March 1992 February 1999
Paichai University Taejon, Korea
Major in Physics, Minor in English Literature (BA degree)

Award
2002

Samsung Fire and Marine Insurance

Co.,Ltd. Seoul, Korea
The best customer satisfaction staff
1998
Paichai University Taejon, Korea
Won first place in TOEIC test

Reference
Lynsey Home
Professor, Lawrence Kinlin School of Business, Fanshawe College
Tel: 519.452.4430 ext.4290
E-mail: l_home@fanshawec.ca