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Situation
SourceLink and Tractor Supply Company have a long history of being trusted partners. As such,
SourceLink is committed to helping Tractor Supply achieve and exceed its corporate goals and
initiatives. Tractor Supply has identified five objectives for corporate focus and improvement.
Two of these objectives are enhancing customer insights and optimizing earnings. With this
proposal, SourceLink will outline how we can help Tractor Supply leverage analytics to achieve
these objectives. SourceLink understands and wishes to facilitate the needs of both the TSC
Marketing and the TSC Finance teams. We have outlined several initiatives that we feel would
help TSC achieve their goals for 2013 the Sister Store Segmentation Study, Store Intercept
Attribution Study, a New Store Launch Smart Model, Campaign Optimizer Multivariate Testing,
Secondary Customer Profiling, and a custom built Customer Segmentation.
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When combined with our proprietary techniques, CRISP ensures best in class modeling and
analytic results. The following chart outlines this rigorous methodology.
Phase
Activity Details
Business
Understanding
Data
Understanding
Data Preparation
Model Development
Univariate analysis
Develop model on development sample
Validate model on hold-out sample
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Home Value
Household Income
Marital Status
Home Ownership
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We are also sourcing a new B2B database built on Dun & Bradstreet data for better
business targeting. This could be leveraged for campaigns to identify or acquire tax
exempt agriculture customers.
I.
Glossary of Terms:
To facilitate a shared language for the project, below is a glossary of terms.
o
o
o
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Geo-Demographic Segmentation
Product/Transactional Segmentation
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Promotions Targeting
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a center point to determine potential, competition and gravitational pull of each selected
market as it relates to a business. Analysis is aggregated to the 2.5, 5, 7.5 and 10 mile
radius around each MicroMarket.
o
o
o
Cluster analysis is based on data patterns to build segments that are distinct, i.e.,
homogenous within and heterogeneous between the segments. That is, all
similar stores showing the same behaviour would be clustered into one segment.
Where there are large numbers of independent explanatory variables, clustering
is a preferred technique: it allows for data reduction, providing information on
specific subgroups within a population.
Allows for the partition of the universe of TSC stores into similar clusters.
Allows for identification of relationships and profiling of segments within the store
universe.
Allows for better understanding of different types or groups of stores.
The K-Means cluster Analysis technique is preferred considering the large data sets and
the efficiency of the K-Means clustering technique with large data sets. It provides
superior results on new data sets in identifying the cluster seed points.
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Centroid
In the Discover phase, store and market profiling and segmentation are conducted using
a clustering technique. The clustering technique follows Exploratory Data Analysis,
applying a group of multivariate techniques to group objects based on the characteristics
that they possess. The objects are grouped in such a way that the degree of association
between two objects is maximal if they belong to the same group and minimal otherwise.
SourceLink ensures the robustness of the clustering output, by ensuring the best
practice guidelines for model effectiveness, as follows:
The clusters will be built on 100% of the store universe, so sampling bias is not
an issue.
Outlier treatment: Outliers can distort data and make clusters unrepresentative of
the true population structure. Hence, we will remove the outliers for a separate
analysis to eliminate skew. Outlier cases are automatically segregated into their
own cluster in a two-stage cluster analysis.
SourceLink follows the interactive K-Means Clustering process for effective clustering
segmentation:
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II.
During our August 1st, 2012 meeting, TSC shared concerns about the current attribution
assumptions stating that the current database is directional, not exact. TSC would like
to understand how many and what types of households are actually missing from the
database and not represented in the customer universe they currently capture.
SourceLink recommends developing a store intercept program to capture 100%
attribution in 3 to 5 test stores for a period of approximately 14 days. Data from this test
period will be analyzed and compared to historical data to determine how accurate
current attribution assumptions are and provide invaluable database insight that can be
extrapolated to the entire database. SourceLink would work closely with TSC to identify
the test stores and develop the methodology to ensure the most representative results.
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This proposal includes SourceLinks consultation on the development of the study and
our back-end analysis of the intercept data overlaid with database data for gap analysis.
It does not include expenses related to execution of the study. We can provide a
comprehensive proposal that incorporates outsourcing the execution/capture if desired.
Phase One: Pre Data Capture Initiative
Early in 2013, we can launch an attribution study to capture 100% of shoppers for a
limited time frame and geography to gain insights into the non-captured customer
universe. These insights can potentially shape the data capture initiative. We will
analyze the captured data in relation to the current TSC assumptions about attribution to
validate those assumptions. We can also execute this in Q1 to deliver insights quickly
to shape the 2013 strategies. In addition, having a more accurate understanding of
attribution can be used to set expectations and performance metrics for the planned
2013 threshold data capture initiative.
Phase Two: Concurrent to Data Capture Initiative
We can periodically conduct the study to continue to validate assumptions with 100%
capture. We can also provide insights on customers where phone reverse append was
not a match. If the study is conducted periodically, we can also analyze trends over
time. We can structure it where part of the study is static (for trend analysis) and part is
custom to capture hot topics of interest.
III.
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IV.
sm
simultaneously test multiple variables of your marketing efforts at once while using the
same sample size as a standard split A/B test. We can test up to 8 variables
simultaneously for up to 32 test cells. Campaign Optimizer can be used to test mail
piece design, models, offers, and more. Not only will Campaign Optimizer provide
actionable insights on each variable tested, but it will also test for interactions between
the test elements, providing more detail than standard split A/B testing techniques. It is
a very cost effective way to produce significant response lift with a single mailing,
analysis, and deployment based on results.
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SourceLink can design multivariate tests to conduct and measure a number of tests
simultaneously (3 to 35). We can leverage campaign optimizer for direct mail, circulars,
e-mail and website tests. We can effectively test models, creative offers, design
elements, discounts, and price points within a single mailing.
V.
younger generations
convenience shoppers
We will profile them using the SourceLink National Consumer File. We can use both
those that we can identify on the TSC database leveraging transactional data as well as
prospects we can identify with similar characteristics and interests. We can then
compare and contrast the two profiles. This will help TSC leadership better understand
the demographics and needs of these potential new growth customers.
VI.
TSC has long used Mosaic Codes for customer segmentation. With the significant shift
in Mosaic Code structure, TSC is considering alternative segmentation schemas. While
off the shelf segmentations can serve a purpose, a custom built segmentation is often
much more relevant and actionable. We can also segment tax-exempt customers
separately and identify unique clusters such as small businesses and professional
farmers. We can segment the current database or the tax-exempt customers you
currently have captured, but the study would have much more depth and potential uses
if it were built on a sample following the store intercept project that was more reflective of
the entire customer base.
Investment Range
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I)
II)
III)
Description
Pricing Range
$20,000
Store Segmentation Roll Out with Profiles - i.e. Demographic, Competitive, &
$10,000 per
Segmentation
$1,200 per
update
$5,000
$25,000
TBD
$15,000
$25,000
IV)
$5,000-$16,000
V)
$3,500 - $5,000
per customer
type
VI)
Custom Built Customer Segmentation Study (rollout with full profiles &
$30,000 -
presentation)
$45,000
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