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BTEC Level 2 Diploma in Information and Creative

Technology

Unit 14 - Installing and Maintaining Computer


Hardware

Assignment Title

Assignment 4 Review your work

Assignment Ref

AS14-04-14

Student Name

Jack Anyon

Assessor Name

George Carr

Due Date

14/11/2014

Date Submitted

This Brief has been verified as being fit for purpose


Assessor

George Carr

Signature

Date

07/10/2013

Internal Verifier

Adrian Bowers

Signature

Date

07/10/2013

BTEC Level 2 Diploma in Information and Creative


Technology

Unit 14 - Installing and Maintaining Computer


Hardware

Authenticity Statement:
I agree that the work submitted is my own unaided effort, (with the exception of assistance from
my tutor or group activity), and does not include any unacknowledged excerpts form books,
articles, internet sites or any other published media.
I understand that if any of the work submitted for this assignment is found to be plagiarised, none
of the work submitted will be allowed to count towards the assessment of the assignment.

Candidate
Name:

Candidate

Jack Anyon Signature

Date of
Signature

13/11/14

BTEC Level 2 Diploma in Information and Creative


Technology

Unit 14 - Installing and Maintaining Computer


Hardware

Assessment Record
Criteri
a
Refere
nce

Criteria Description

Learnin
g Aim
Target

Task
No

Criteria
Achieve
d?

Date

P6

Explain how the modified technology


system is suitable for the intended
purpose and original requirements.

Task 1

Yes

15/11
/2014

M5

Review the extent to which the modified


technology system meets the original
requirements, considering feedback
from others and any constraints.

Task 3

Yes

15/11
/2014

D4

Evaluate the initial plan against the


modified technology system and justify
any changes that were made, making
recommendations for further
improvements.

Task 2

Yes

15/11
/2014

BTEC Level 2 Diploma in Information and Creative


Technology

Unit 14 - Installing and Maintaining Computer


Hardware

Final Assessment Comments

Summative Comments

This is a quite thorough set of work that has studied some of the question well and put
forward an argument that meets All criteria
You have explained how the technology system is suitable for the intended purpose and initial
requirements
This work has reviewed the extent to which the modified technology system meets the original
requirements based on feedback
There is an evaluation of the initial plan as well as a justification of any changes made and there are
recommendation of improvements thats could be made.
Resubmission Authorisation
(All resubmissions must be authorised. Only 1 resubmission is possible per assignment. )

This is excellent work which has passed this assignment, you clearly worked quite
hard at this. One thing that I liked that your understanding of the parts the go together
to form a good technology system.
Resubmission Date:
Assessor Signature:
Date of Assessor Signature:
IV of Assessment Decision:
IV Name:

BTEC Level 2 Diploma in Information and Creative


Technology

Unit 14 - Installing and Maintaining Computer


Hardware

IV Signature:
Date:

BTEC Level 2 Diploma in Information and Creative


Technology

Unit 14 - Installing and Maintaining Computer


Hardware

Overall Scenario
You work as a consultant for an IT company that specialises in maintaining
technology systems.
For this scenario, a client, Wrexham Employment, is a small company with
employees who use technology systems. The client is an employment
agency, placing potential employees into suitable job roles. They have two
banks of customers, prospective employers and their possible employees.
Their role is to match candidates to vacancies. They need to maintain client
data, have good communication systems and provide both sets of
customers with relevant information (both electronic and hard copy).

The client provided a brief for some work; you


developed an action plan to fulfil this brief and used
your practical skills and knowledge to complete the
work. Now this assignment asks you to reflect on what
the original requirements where, how the
requirements changed and what the consequences of
those changes are for the clients IT system.

BTEC Level 2 Diploma in Information and Creative


Technology

Unit 14 - Installing and Maintaining Computer


Hardware

BTEC Level 2 Diploma in Information and Creative


Technology

Unit 14 - Installing and Maintaining Computer


Hardware

Begin to include your work below this line:

Task 1 (outcome P6)


Complete a work-log to confirm that the work has been completed and
explain how the modified technology system is suitable for the intended
purpose and the original requirements. This could be completed in the form
of a table.
Work Log
Customer
Information

Computer
Configuration

Company Name

Wrexham Employment

Contact Name

Barry Higgins

Address

1 Gorse Stacks
Wrexham
LL11 1AQ

Phone Number

01978 345 625

Manufacturer &
Model

HP H4P20ET 8300E

Operating System

Windows 7

Network

Small Business

BTEC Level 2 Diploma in Information and Creative


Technology

Unit 14 - Installing and Maintaining Computer


Hardware

Environment
Connection Type

Technician
Name

Jack Anyon

Date of Job

13/11/14

Job Description

Create a restore
point

Wired

Time To
complete

Testing
Complete

. 20mins

Purpose of job
in terms of
client
requirements
This was created
to ensure that
the clients
system settings
weren't badly
affected by the
work that was

BTEC Level 2 Diploma in Information and Creative


Technology

Unit 14 - Installing and Maintaining Computer


Hardware

being carried
out.

Create a Backup

Cleaning the
Computers Fans

Connect extra
Hard Drive

10

10mins

15mins

10mins

This was created


to make sure
that the clients
system could
restored to its
original state

This was done to


ensure that the
system would
stop with random
shutdowns

The hard drive


was connected
to give the client
more space to
save data

BTEC Level 2 Diploma in Information and Creative


Technology

Unit 14 - Installing and Maintaining Computer


Hardware

Connect Extra
RAM

Clean the DVD


laser

Installing the
Webcam

15mins

5mins

10mins

RAM was
installed to help
with boot-up
times and to help
the system run
more software at
once

The Laser was


cleaned so that
the drive could
now read data
off any disks

The webcam
was installed so
the client could
contact who he
needed
System restore
was used in
case of any
changes made
that weren't
wanted

Using System
restore

10mins

Using a Backup

10mins

11

Backup was
used incase of
any fault with

BTEC Level 2 Diploma in Information and Creative


Technology

Unit 14 - Installing and Maintaining Computer


Hardware

software or any
other changes

Task 2 (Outcome M5)


Create a feedback questionnaire to present to the client about the
modified technology system. When preparing the feedback form include
details of how any constraints have affected the modified system. An
interview could be an ideal way of discussing the modified technology
system and recording the feedback but you must know what you will ask
in the interview and, therefore, need to have prepared the questionnaire
prior to the interview. Alternatively pass this form to one of your colleagues
to complete as the client.
This will require you to base a questionnaire informed by the original client
requirements. Just as an important reminder, the client didnt ask for his
fans cleaned, he asked for the his computer to stop randomly shutting
down. Think about it in those terms when asking the questions. Just using
this as an example.
As a good rule of thumb, one open question, one closed question for each
issue.
From the brief:
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BTEC Level 2 Diploma in Information and Creative


Technology

Unit 14 - Installing and Maintaining Computer


Hardware

1. The CEOs machine had developed a fault and would randomly shut down, which
often left work unsaved.
2. Prior to this the optical drive had developed a fault and it was not possible to read
any data from its optical drive.
3. The CEO is unhappy with the time it takes for his machine to boot-up, open
applications and complete jobs. He would like to improve this performance.
4. They want to be able to scan hand-written documents into our computer
database.
5. They want to expand geographically and therefore need to upgrade our ability to
communicate to allow use of the internet for communications via e-mail and the
establishment of a web-site.
6. They want to be able to copy data from one optical disc to another to allow data
to be transferred to clients without excess paperwork.
Timeframe:
7. All the work must be completed by Thursday 9th November 2014.
Constraints:
8. A wireless router is not going to be installed at this stage.
9. All internet communication must be cabled.
10. The CEO is concerned that confidential client data could be lost during the
work and will not allow any machines or components to be taken off-site.
11. HLC IT Consultants must source appropriate hardware (components or
external devices) as required. The hardware costs must remain within an overall budget
of 500-700.
12. Portable scanners are not considered suitable for the company at this time.
13. The scanner purchased should be capable of Optical Character Recognition.

In the second client brief he also asked for a new


webcam and more storage, please mention those in
the questions
Students name: Jack Anyon, Tyler Jones, William Jones, Perry Smith-Moss and Rida Abbas.

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BTEC Level 2 Diploma in Information and Creative


Technology

Unit 14 - Installing and Maintaining Computer


Hardware

Date of interview: 06/11/2014


Client name: George Carr
Date of interview: 06/11/2014

Signed by Client:

Questions

14

Answers

1.
Has there been anymore
random shut downs?

No/Yes
Comments- Its been solved really well.

2.
Have you noticed any speed
improvements?

Yes/No
Comments- The system runs a little faster.

3.
Do you still experience LAG
when communicating with the
webcam?

Yes/No
Comments- Yes, the experience is better than
before

4.
Have you been able to use the
DVD drive without any faults?

Yes/No
Comments- Definitely Improved!

5.
Has the webcam helped
improve communication?

Yes/No
Comments- Definitely

6.
After installing extra RAM does
your PC boot up faster?

Yes/No
Comments- A little bit faster

BTEC Level 2 Diploma in Information and Creative


Technology

Unit 14 - Installing and Maintaining Computer


Hardware

15

7.
Are you able to run multiple
applications at once?

Yes/No
Comments- Further improvement needed.

8.
Has the extra Hard drive
increased system storage/speed?

Yes/No
Comments- Yes, it is better than it was

9.
Have you had any problems
with the new hard drive?

Yes/No
Comments-Hard Drive optimisation helped
alot!

10.
Can you copy data from one
optical disc to another?

Yes/No
Comments- But it is a slow process

11.
Are you satisfied with the
budget spent on the maintenance?

Yes/No
Comments- I am satisfied with the amount
spent.

12.
Do you think installing a
wireless router will help you work with
the improvements?

Yes/No
Comments- Not at the moment as the wired
connection works well.

13.
Has it been detrimental to your
company not having a scanner?

Yes/No
Comments- Yes, the scanner is missed

14.

Yes/No
Comments- Yes, they were all restored

Were all your files restored?

15.
Would you like anymore
upgrades to be done to your system?

Yes/No
Comments- The system could be faster in
general

16.
Are you happy with the quality
of the work done?

Yes/No
Comments- Yes, I am

17.

Yes/No

Are you happy with the amount

BTEC Level 2 Diploma in Information and Creative


Technology

Unit 14 - Installing and Maintaining Computer


Hardware

of time that was spent on this job?

Comments- All time was spent wisely and


efficiently.

18.
Are there any other comments
you would like to make?

Yes/No
Comments- Yes, would like the system to be
faster

19.
Were your system settings and
files there as expected at the end of
the work?

Yes/No
Comments- Yes they were

20.
Did you feel that we satisfied
the constraints of the job and such as
finishing on timed keeping the
machines onsite?

Yes/No
Comments- Constraints were met really well

Overall the client seemed pleased with the work done, although he did make some comments
on how it could be improved. For example, the computer speed isn't as fast as he wanted and
the disk write speed is slow, also a scanner is missed but overall the maintenance was well
done.

Task 3 (Outcome D4)


Use the review (from Task 2) as the basis of a short report to your manager
to evaluate your initial plans against the modified technology system. You
should justify any changes that were made and explain the rationale for
those changes. You should also give recommendations for at least three
improvements but do not need to implement any enhancements.
As the answers from the questionnaire should highlight:
Some things went as planned in terms of fulfilling the original
brief,

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BTEC Level 2 Diploma in Information and Creative


Technology

Unit 14 - Installing and Maintaining Computer


Hardware

Some things were ok, but maybe could have been better, if you
need to, re read assignment 2, and see what you suggested and
what we actually didnt do.
Finally some things didnt happen at all, obviously it isnt your
company's fault that they didnt happen but they still need mentioning.
I am evaluating my initial plans against the plans that were carried out for
example, originally a scanner was asked to be installed so they could scan
handwritten documents into their database but i was not able to install a scanner
for the company as the budget was cut. they also wanted a webcam to expand
geographically and needed to upgrade, i was able to install the webcam and its
software but there were problems reported by the client that there was lag, to
solve this problem, maintenance was needed such as lowering the graphics
acceleration and lowering the cameras resolution, after the changes were made,
the lag was gone. In the original brief, a router was asked to be installed as
ethernet cabling was installed by a 3rd party so i was asked to complement their
work by installing a router, unfortunately this did not happen because of funds.
Also in the brief they wanted to be able to copy data from optical disks,
So i planned to install a new disk drive so installed a new disk drive, i also
optimized the drive with a disk cleaner, this meant the laser was clean and read
disks correctly. To keep up with the new brief, the client said the computer was
experiencing random shut down so to stop this from happening i cleaned the
fans and the surrounding area, we have since asked the client if the random shut
downs have stopped and he said yes. Also the client said he needed to run more
than one program at a time and that the pc boot up time was slow so to combat
that problem i installed a new stick of RAM, again i asked the client if this has
improved the problems of slow boot up time and being able to run more than one
program at a time, he said that its improved being able to run more than one

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BTEC Level 2 Diploma in Information and Creative


Technology

Unit 14 - Installing and Maintaining Computer


Hardware

program but the boot up time could still be improved, to improve this, more RAM
would be needed. Also to improve the speed of the PC, hard drive optimisation
was needed, i had to uninstall unused programs, used the cleanup utility included
by windows, defragged the hard drive and used a anti-virus scan to clean any
unwanted virus, this now has made the speed of the PC improve. The client also
asked for more space to save his data, so to solve this problem i installed a new
hard drive. At first it didn't work but after looking at the connections and
correcting the cables the hard drive now works fine. To improve this system, i
think adding extra RAM to the PC would help as it would improve boot up time,
wanted by the client and would help with using more than one program at a time,
to also improve the PC, i would install a new fan in case of the maintenance not
being enough for the pc to stop having random shut downs, this would help the
PC cool down easier and quicker and means it wouldnt overheat, which would
stop the random shut downs. Another improvement i would make is that i would
install a new processor to cope with loads of programs being open at once and it
would help the computers speed as it doesn't have to take as long to process the
information needed.

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