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Introduction to Industrial

Marketing

Business to Business Marketing :-

Industrial Marketing is the practice of individuals, or organizations, including


commercial businesses, governments and institutions, facilitating the sale of their
products or services to other companies or organizations that in turn resell them,
use them as components in products or services they offer, or use them to support
their operations

Industrial Vs Consumer Marketing


Areas of Difference

B2B Market

Consumer Market

Market Characteristics

Geographically Concentrated

Geographically Disbursed

Relatively Fewer Buyer

Mass Market

Technical Complex

Standardize

Product Characteristic

Customized

Service Characteristic

Service , timely Availability


extremely Important

Somewhat Important

Buying Behavior

Involvement of Various functional


area from both the ends

Involvement of family members

Purchase Decisions are performance


based and rational

Purchase decisions are mostly based


on Physiological
/social/psychological needs

Technical Expertise

Relatively less technical expertise is


required

Stable Interpersonal relationship

Non- Personal relationship

Industrial Vs Consumer Marketing


Areas of Difference

Industrial Market

Consumer Market

Channel Characteristic

More Direct

Indirect

Fewer Intermediaries

Multiple layer of Intermediaries

Promotional Characteristic

Emphasis on Personal Selling

Emphasis on Mass Media


(Advertising)

Price Characteristic

Competitive Bidding and Negotiated


Prices

List Price or MRP

List Price for Standard Products

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