ACKNOWLEDGEMENT

I, Ms. Namrata Saxena express my sincere gratitude to Prof. Ruturaj Baber for giving me the
opportunity to work under his guidance on the major research project titled

Examining

retention factors for landline phone subscribers of airtel limited

I am grateful to our Respected Director Sir, Dr. S. S. Bhakar, MRP coordinator Dr. Nishchay
Upamannyu, Faculty Members and other friends for their valuable suggestions in the execution
of synopsis preparation.
I am also thankful to other staff that guided and helped me very kindly at each and every step
whenever I required.
I also acknowledge & convey thanks to the library staff, computer department of PIMG for their
kind and valuable support.

Namrata Saxena