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Ken Blanchard

Susan Fowler
Laurence Hawkins

The only way in which


anyone can lead you is
to restore to you the belief
in your own guidance.
Henry Miller

When I am at D1, the Enthusiastic Beginner


level of development, with Low Competence
and High Commitment, I need:

When I am at D2, the Disillusioned Learner


level

of

development,

with

Low

to

Some

Competence and Low Commitment, I need:

When I am at D3, the Capable But Cautious


level

Performer
Moderate

to

High

of

development,

Competence

and

with

Variable

Commitment, I need:

When I am at D4, the High Achiever level of


development, with High Competence and High
Commitment, I need:

COMPETENCE
To increase your
competence to
achieve a goal,
you need:

DIRECTION

COMMITMENT
To build your
commitment to
achieve a goal,
you need:

SUPPORT

from someone who


will:

from someone who


will:

1. Set a clear goal


2. Generate an
action plan
3. Show you how to
do the goal or
skill
4. Clarify roles
5. Provide timelines
6. Establish
priorities
7. Monitor and
evaluate your
work and give
feedback

1. Listen to you
2. Praise and
encourage you
3. Facilitate your
problem solving
4. Ask you for input
5. Provide rationale
(remind you why
youre doing it)
6. Share information
about their
experiences
relevant to the
goal
7. Share information
about the
organization
relevant to the
goal

High Direction and Low Support

High Direction and High Support

Low Direction and High Support

Low Direction and Low Support

The Business Card Trick

Lawrence,

Martha
Maril Adrian,

Linda Taylor,
Hulst, Patrice DeVeau Simpson,
Ables,

Linda
Charlene

The
Marmaxx Group
Nancy Maher; Jim Martin
Humberto Medina, Trevor
Keighly, Victoria Cutler, Carla de Bose, Jason
Arnold, Richard Andrews, Debra Talbert,
Mark Manning

Henry Ferris.
Taylor,
Turner,

Kenny
Peter
Bill

Brown,
Aubrey Keen,

Margie,
Zigarmi,

Hawkins,

Kip Woodring,

Drea

Laurie Ozanne

Ken Blanchard.

Susan Fowler

Laurence Hawkins

Credits

Jacket design by Barbara Levine

About the Publisher


Australia
HarperCollins Publishers (Australia) Pty. Ltd.
25 Ryde Road (PO Box 321)
Pymble, NSW 2073, Australia
http://www.harpercollinsebooks.com.au
Canada
HarperCollins Publishers Ltd.
55 Avenue Road, Suite 2900
Toronto, ON, M5R, 3L2, Canada
http://www.harpercollinsebooks.ca
New Zealand
HarperCollinsPublishers (New Zealand) Limited
P.O. Box 1
Auckland, New Zealand
http://www.harpercollinsebooks.co.nz
United Kingdom
HarperCollins Publishers Ltd.
77-85 Fulham Palace Road
London, W6 8JB, UK
http://www.uk.harpercollinsebooks.com
United States
HarperCollins Publishers Inc.
10 East 53rd Street
New York, NY 10022
http://www.harpercollinsebooks.com

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