Dana K.

Oden
666 Charraway Road
Baltimore, MD 21229
443-824-3312
dana.oden@yahoo.com

Objective To obtain a full-time position with a company where I can utilize

my interpersonal skills and customer service skills while enhancing
my knowledge in a corporate environment.

Experience

01/2010-PRESENT Baltimore Medical Systems Baltimore, MD

Service Representative
Responsible for pre-registration, registration, appointment
confirmation, enrollment, scheduling, and cross training into
medical records. I also greet the customers and provide quality
customer service in person and on the telephone. Receives co-
payments and give apopriate receipts to patients.

01/2008-07/2008 Universal Healthcare Placements Inc. Baltimore, MD

Patient Account Representative
Verified patient insurance information electronically. Electronic
and manual submission of Federal -and Commercial H.I.F.A.
forms. Communicate with Insurance companies on various levels
pertaining to payments. Log and coordinate all reimbursements
from Federal Insurance Agencies. Perform general administrative
responsibilities including direct patient communication.

04/2005-10/2007 Advanced Radiology Baltimore, MD

Reimbursement Operation Specialist
Accurately post 1000+ payment transactions a day. Post all pre-
batched, balanced, and bank lockbox payments. Maintain all
electronic claims for Blue Cross Blue Shield. Post daily credit and
cash payments to patient’s accounts from sites. Apply proper
adjustment and proper rejection as indicated by EOB. Ensure
patient confidentiality according to HIPPA laws.

04/2004-04/2005 Potomac Physicians Timonium, MD

Medical Collection Specialist II
Provide accurate and timely posting of payments. Participate in
entry of charges, resolution of failed claims and other special
projects as directed by the reimbursement manager.
Education Western High School Baltimore, MD
Graduated June 1991

YWCA Clerical School Baltimore, MD

Graduated June 1994

Skills Extensive accounts receivable and collections experience. Abilty to

post multiple payment transactions accurately. Highly independent
and a self-motivated. Excellent customer service skills,
interpersonal, communication, verbal and written skills. Charge
entry. Handled patient account discrepancies.

Applications Centricity, Medasoft, Microsoft Office (Word, Excel, Outlook,

PowerPoint), Medfax, MDIV Minitab, Microsoft works, Rally for
AS 400, Debtnet, Mysis, Care Manager, Enterprise, Payerpath

References upon request