Shanel Herrera

7527 S Casenina Drive Midvale, Utah 84047

801-865-8541

Experience
Veracity Networks- October 2013-Present
Draper, Utah
Sales Coordinator
October 2013-Present
n Assist sales team building proposals for perspective customers; attend and prepare for weekly sales
meetings and trainings.
n Create and update sales reports daily and report sales activities to executive team daily and weekly.
n Meet with sales representatives as needed to review orders, and follow orders through provisioning
process.
n Retrieve and research limited information for perspective and existing customers.
n Answer incoming phone calls from perspective customers, gather information, answer questions and
prepare the call for a sales representative.
Verisk Health- May 2011-October 2013
South Jordan, Utah
Healthcare Provider Relations Agent
April 2013-October 2013
n Coordinate with copy partners daily regarding record requests for facilities that require onsite copying.
n Responsible for monitoring facilities, numbers and copy dates that the copy partner schedules.
n Troubleshooting and issues that arise with facilities and our copy partners.
Healthcare Reprocessing Agent
n
n
n

April 2012-April 2013

Coordinate with facilities regarding record requests that are sent to reprocessing for further research.
Ensure that all messages left by facilities regarding record requests are handled appropriately and in a
timely manner.
Help with the workflow in the Unlink Inbox and in Healthcare agents buckets as needed.

MIPS Agent
August 2011-October 2011
n Analyzed and verified patient information from medical records to associate the record to the correct
location for download by the client.
Healthcare and Life/Legal Retrieval Agent
May 2011-April 2012
n Coordinate with facilities regarding record requests and organize the requests for facilities that receive a
high volume of record request to ensure that a healthy relationship is maintained
n Ensure that all messages left by facilities regarding record requests are handled appropriately and in a
timely manner
n Resolve any issues that may arise as a result of our active pursuit of medical, employment and
educational records.
Discover Card Financial Services-July 2010- March 2011
West Valley City, Utah
Collections Agent
October 2010-March 2011
n Reviewed past due accounts and called card members to arrange a payment program for accounts from
which sufficient funds cannot be collected.
n Maintained accurate records of new addresses and telephone numbers for card members and provided
this information to other departments.
n Used professional and persuasive communication skills as well as strive to keep a good relationship
with the card members.

Shanel Herrera
Page 2
7527 S Casenina Drive Midvale, Utah 84047

801-865-8541

Customer Service Agent

July 2010-October 2010
n Responded to inbound customer service calls in reference to credit card transactions and any other
customer related inquiries.
n Related to card members in a positive, courteous manner on the telephone and in writing as while
resolving card members inquiries and complaints.
n Serviced existing credit card accounts and promoted products and services to card members.
Kohls Department Store-August 2008-July 2010

Draper, Utah

Sales Associate
n Responsible for greeting and offering assistance to customers as needed.
n Solicited, opened and activated Kohls Charge Card applications.
n Performed and assisted with price changes, fitting room recovery, sales floor and fitting room recovery
outside of immediate department area and housekeeping duties
n Responded appropriately to Point of Sales backup and Service Desk calls and assisted at Point of Sales
and Customer Service as needed.

Education
Salt Lake Community College

Taylorsville, Utah

Associate of Science in Business

Graduation Date: December 2015
Associate of Applied Science in Cosmetology/Barbering
Graduated: March 1st 2011
Riverton High School

Riverton, Utah

Graduated: June 2009

Skills
Team Player: I enjoy sharing knowledge and encouraging others to achieve specific team goals.
Grasp new concepts and ideas quickly: I am a self-starter and I take the initiative to learn and understand all
aspects of every task and job responsibility.
High Productivity: I am a fast paced worker and set goals to get tasked accomplished quickly and accurately.
Computer Skills: Proficient in Microsoft Word, Excel, PowerPoint and Outlook.