TOI WRIGHT

(562) 259-3974
1120 E. 2nd Street, Apt. #8
Long Beach, California 90802
toi.is.wright@gmail.com

CAREER OBJECTIVE
My goals have always been team oriented. I find joy and tremendous satisfaction in
mentoring and helping others. Looking back at my past achievements, it has always
been more rewarding for me when the team that I am apart of is recognized for its
excellence, rather than my sole performance. However, I am definitely not afraid to
stand out and take charge of a project. My overall career objective is to become an
effective team leader specializing in customer service and loyalty.

EXPERIENCE
FARMERS & MERCHANTS BANK / OCTOBER 2013-JUNE 2015

As a bank teller, I performed all necessary account services for customers including,
but not limited to:
- Cashing checks
- Making deposits
- Creating cashier's checks and money orders
- Ordering debit cards
- Verifying large cash deposits made by merchants
- Educating customers on beneficial services provided by the bank
- Accomplishing quarterly sales goals, etc.
During my second week of training, I was approached by a mystery shopper who
evaluated my professional appearance, usage of customer's name, ability to
correctly identify the customer's needs, product knowledge, attentiveness,
friendliness, etc. I received a score of 100% and was rewarded by the bank with a
certificate, a pin, and points redeemable for a cash bonus.
STARBUCKS CORPORATION / JULY 2006-OCTOBER 2013

As a barista, my duties included:

- Quickly and accurately helping customers during periods of high volume
- Making food and beverages according to Starbucks standards
- Maintaining store cleanliness
- Making meaningful connections with customers to ensure product and service
satisfaction, etc.
During my career at Starbucks, I became a Certified Barista Trainer. Many of my
trainees have gone on to become shift supervisors or higher! I also helped with the
training of externally hired management. I've worked at two stores over my six and
a half years as a barista, Santa Monica & Bundy and Torrance & Hawthorne. I helped
in the hiring process of baristas at both stores by conducting pre-interviews with the

applicants. I've been recognized countless times by management and my coworkers for my product knowledge, friendliness, speed and accuracy, and my
positive relationships with customers. I've also created games and contests using
my own resources to promote and sustain team moral.

EDUCATION
El Camino Community College
16007 Crenshaw Blvd, Torrance, CA 90506
Degree: English major, no degree
Gardena High School
1301 W 182nd St, Gardena, CA 90248
Degree: High School Diploma, Class of 02

SKILLS & QUALIFICATIONS

-

Ten years experience in customer service

Extensive experience with team building, leading, & training
Effective at both verbal and written communication
Creative problem-solver
Computer savvy: type 55 wpm, working knowledge of MS Word and Excel,
moderate troubleshoot skills, etc.
Proficient at Adobe Photoshop

REFERENCES
Connie Rodriguez
Farmers & Merchants / Branch Manager at Bixby Knolls
(562) 984-3600
connie.rodriguez@fmb.com
Kaitlin Bandazewski
Starbucks Corporation / District Manager
(909) 576-3461
kaitlinhurlbutt@gmail.com
Liz Feltham
Starbucks Corporation / Shift Supervisor at Torrance & Hawthorne
(310) 850-6039