Joey Glazer

joeyglazer.com
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SUMMARY

Fourth year Bachelor of Commerce student with an interest in Finance and Marketing.
Attention to detail and accounting skills learned as an accounting student for a major construction
company.
Experienced in marketing and promotion through merchandising visits to Sony dealerships and
regional event execution as a Field Representative.
Excellent communication and problem solving skills developed through working as a Customer
Service Representative and Supervisor at a busy hotel front desk. Able to cater directly to the
customer to best meet their needs through care and attention, and resourcefulness.
Adept in multiple computer skills including Microsoft programs such as Excel, Word, PowerPoint,
and Access as learned from experience and from a university business-computing course.
Fluent in both French and English from attending school in the French Immersion Program from
Kindergarten to Grade 12, as well as taking a Intensive French university course.
Practiced leadership and organizational skills from working as a Customer Service Supervisor,
School Store Manager and completing the Leaders in Training Program.

EDUCATION
Bachelor of Commerce
2011-present
Gustavson School of Business, University of Victoria
Fourth year student specializing in International Business.
Completed semester studying abroad at the Toulouse Business School in Toulouse, France.
Coursework including: Accounting, Finance, Strategy, Economics, Computer Science, Marketing,
Ethics, Operations Management, Organizational Behaviour, Business Law, English and French.

WORK EXPERIENCE
Accounting Student PCL Constructors Westcoast Inc.
2014
Ensured timely payment by managing Accounts Payable invoices and dealing with subcontractors.
Oversaw the companys bank account to ensure all payments and deposits were accounted for.
Ensured all details were accurate while conducting data entry into the Oracle accounting system.
Attended meetings and assisted accountants on various matters including filing, GST and PST
payments, and invoice approval.
Field Representative Sony Of Canada Ltd.
2014
Enhanced Sonys presence in the marketplace by providing first rate in-store merchandising,
making sure displays are complete and fully functional.
Providing in-store staff training and demonstrations at Sony dealers within my territory.
Participated in major tour, training and show events as scheduled.
Reporting on a weekly or bi-weekly basis on store calls, communicating competition prices and
strategies on current or new products.

Front Desk Supervisor UBC Conferences and Accommodation

2013
Trained and mentored front desk Customer Service Representatives.
Balanced guests folios ensuring all charges and payments were accrued correctly.
Ensured the smooth execution of conferences by planning and allocating rooms beforehand.
Aided management by being a liaison between CSRs and management, addressing guests
complaints while being respectful and resourceful.
Customer Service Representative UBC Conferences and Accommodation
2012
Provided excellent customer service by overseeing the smooth operation of guest services.
Improved foreign guests experience by using bilingualism and communication skills to assist
customers in person and by phone.
Solved guests problems by being knowledgeable and adaptable.
Waterfront Assistant Director and Boat Driver Pioneer Pacific Camp
2011
Oversaw all waterfront activities and safely operated the camp powerboat allowing campers to
safely enjoy activities.
Improved the overall fluidity of the camp by using organization and punctuality skills to efficiently
manage campers and activity blocks.
Kept boats and waterfront accessories in working order by following directions to perform engine
maintenance and boat cleaning.

VOLUNTEER EXPERIENCE
Store Manager and Cashier Kitsilano Secondary Haidaway School Store
2008-2011
Maintained the high reputation of the store by being responsible for sales, cash operations,
customer service and inventory.
Improved staff experience by being personable, supervising shifts and signing time cards.
Ensured that customers were happy by delivering high levels of customer service as a team.
Prevented loss by managing cash float and safe drops.
Leaders in Training Program Pioneer Pacific Camp
Allowed campers to fully enjoy their week by being open, approachable and friendly.
Empowered junior leaders by organizing activities and effectively communicating them.

2010

Pioneer Youth Crew Member Pioneer Pacific Camp

2008-2009
Ensured camp operations were highly maintained by performing site maintenance, kitchen support,
and cleaning.
Improved the team dynamic by being energetic, practicing listening skills as well as following
directions, working in a team and independently.

AWARDS AND ACHIEVEMENTS

Entrance scholarship University Of Victoria
2011
Awarded to students who display outstanding performance in academics in their Graduating year
of high school.
Diplome Dtudes en Langue Franaise B2 Level French Diploma
2011
Diploma for exhibiting a high level of written, oral and grammatical French in a comprehensive
examination.