Tutorial Question Chapter 4

Defining Performance and Choosing a Measurement Approach

1

The combination of each of the following factors allows some individuals to

perform at higher levels than others EXCEPT:
A. Declarative knowledge
B. Procedural knowledge
C. Biases
D. Motivation

Which of the following performance facets must be considered to understand

performance?
Task performance and results
Declarative knowledge and procedural knowledge
Contextual performance and results
Task performance and contextual performance

A
B
C
D
3

The technical definition of performance includes:

A. The employees behaviors and the results of the employees behaviors
B. Only the results of the employees behaviors
C Only the employees behaviors
D.None of the above

Contextual performance and task performance should:

A. Only be considered in higher level employees
B. Be considered as one and the same
C. Be listed in the employee manual
D. Be considered separately

Under which of the following conditions would a behavior approach be most

appropriate?
A. Behaviors and results are obviously related.
B. There are many ways to do the job correctly.
C. Results show consistent improvement over time.
D. Outcomes are distant in the future

When results and behaviors are obviously related, which approach to measuring
performance is most appropriate?
A. Trait approach
B. Results approach
C. Behavior approach
D. Orthodox approach

When employees challenge the status quo in a positive way and make innovative
suggestions for change, they are exhibiting:
A. Cultural differences
B. Declarative knowledge
C. Psychomotor skills
D. Voice behavior

Performance consists of both task and contextual dimensions. Please define each type of
performance, and explain whether companies should focus on task performance, contextual
performance, or a combination of both

What are the three determinants of performance that allow some people to perform at higher
levels than others?

10 The factors that influence determinants of performance are influenced by what three things?