Managing Performance

for Business Success

Benita Mayhead
Module 2

Managing Performance for Business Success

Business
Business
strategy
strategy
connection
connection
Adapting
Adapting to
to
sustain
sustain
individual
individual and
and
business
business
performance
performance

Managing
across
geography
and culture

Impact
Impact on
on
Performance
Performance
through
through
change
change

Goals, metrics
and
consequence

Effective
performance
communication

Team
Team
dynamics
dynamics
Accountability
and
empowerment

Tuckman & Jensen

Forming

Performing

Storming

Norming
Adjourning

What
chang
e?

At last
somethin
g is
going to
change!

Performance

This is
bigger
than I
though
t!

Can I
cope
?

Denial

Commitment

This
can
work

This
will
never
work

This
could be
good

Resistance
Im
feeling
threatene
d

I can see
myself in
the future

Im feeling
disillusione
d

Letting Go

Time

Exploration

This isnt
for me .

Consider the key points covered in

the video around issues team
leaders and line managers face
during periods of corporate change

Absence of trust
Fear of conflict
Reduced commitment
Failure to communicate

Consider how team leaders and line

managers turn transitional
challenges into team play
Empower team members by involving
them in defining solutions and making
decisions
Support and enable positive
communication
Go beyond building teams to building
partnerships
Shape team behaviour and performance
through leading by example
Focus on truly leading rather than just
managing

Compliance

Engagement

I have to do it

I want to & am committe

Reaction
I will do what I must, if I must

Negative Perception
Threat is there

Action
I will be proactive to make it happen

Positive Perception
Opportunity is there

Identifying
I see the implications

Understanding
I know why and what will change

Awareness
I am being told about something

Keeping the wheel balanced

Question .
What are some
leadership
approaches to
ensure
functional team
performance?

Climate,
Purpose
Cohesion
&and
Identity
&Norms
Culture
Values,
Rules
Structure
Interaction
Decision
&
Making
Communn
Power & Authority

Implementation
Reflect on ideas for leadership approaches
to ensure the wheel is balanced. Record
examples and ideas in your portfolio
Discuss with your manager how change
impacts on performance
Review /research any other points you
have found of interest

Module 3 pre-work
What are the main areas of challenge
you face in these four areas? You can
select 1 or more. Please provide a brief
summary as to why and share your
thoughts on Yammer by 2 December.
We will be using some of your thoughts
on the next Managing Performance
webinar in December.
This is the pre-work for A3.

Creating
When an
and
environment
how to havewhich
Balance
between
control, risk
performance
fosters
conversations
growth
Encouraging
autonomy
and empowerment